I have not yet had any services done, but I've been very impressed by the customer serviceread more

I took an exceptionally weird vehicle to Darrell at Lloyd's eight years ago and, after a bit of…read morelaughter, he did a lot of research on my differential. That was followed by some mechanical magic and a few very nice welds, all of which sent me on my way with some newfound automotive superpowers. Eight years later I walked into the shop with a new project in mind and, not missing a beat, Darrell recognized me and greeted me with true friendliness and a lot of useful information that would help me start thinking through my next vehicle. I'm grateful that transmissions and differentials are not a bigger part of my life but, at the same time, I appreciate the chance to work with such a great shop.

I can't say enough great things about this shop. They went above and beyond. Even staying late to…read moreget me my car the day I needed it. From the moment I called to the the time they finished. The communication and professionalism was superb. I have found my mechanics.

Honest, honestly! I have an older RAV4 with 370,000 miles on it and had a few lights come on during…read morea long trip. Thomas was able to check it out, give me the right diagnosis for me and the car. He's the only mechanic I would trust out here!

Did what was asked and the resulting TH700-R4 trans rebuild shifts well. "In house" transmission…read morerebuild is a misnomer as the trans is rebuilt offsite with no ability to observe high end components ordered were actually used. In addition you would think they would at least hit the removed transfer case and trans mounting bolts with a wire brush for a light clean, not so as all those items were re-installed with caked on dirt.

I brought my car here for a transmission leak they were very up front and I was comfortable leaving…read moremy car with them and felt they would get it done. After a few days they called me to pick it up after driving into the work I noticed the leak was still there looked like nothing had been fixed it was Friday and soonest I could bring it back was Monday. Over the weekend I realized they had left my radiator cap off and my car almost overheated. If I didn't have a gallon of water and my buddy following me I'm guessing my car would have been done. I took it back to have them fix the leak, they ended up fixing the leak and I asked them to consider what happened and call me. They never got back in touch and didn't even pay for the radiator cap I had to buy and the additional coolant they cost me. If they want to... seems they can do good work but seems they lack follow-up and customer service.

This is hands down, the best place in Tucson to take your vehicle and tell your friends and family…read moreand co workers about. First off my name is Ernie G., I have lived in Tucson for over 27 years and I found this treasure trove. They treat you right as soon as you walk in the door and offer you a water and ask how they can get you back on the road with a smile and the best service that is very affordable. It's like they welcome you into the family.

They were great with me & very sympathetic when my car had to be totaled. They even told me how I…read morecould seek damages

They play games. Tell you one thing then it's another. In my experience they charge even if they…read moredon't drain any fluid for people who may just need an oil change or car is leaking oil.

This experience has been bugging me for over a week, so I had to express myself here…read more This was our first-time doing business with Aamco. We had a 2017 Nissan Sentra towed to this location for a clutch replacement. A certain price was given twice by two different people (the manager Eddie and his assistant), only for 600 extra dollars to be added to the total price on the day of pickup with no explanation until we arrive in person. We had many repairs done to the car at other repair shops for different issues right before we contacted Aamco, and we hadn't experienced a situation like this. I fully understand things happen & price could potentially increase as progress is being made towards the repair(s), and the labor cost included. Clutches are costly to replace, and the shop gets busy, we're not the only customers. I get it, but this felt deceitful. It's just disappointing to not be updated and blindsided by over half a thousand dollars extra cost upon pickup. We did speak with Eddie about this, he seemed polite, and understood. He explained the increase & apologized for not keeping us updated. He even gave us an offer for a free oil change in the future, which we won't be going back for, unfortunately. We just don't trust this place by what happened. Customer service is number one, & that includes good communication & transparency for us to want to come back & support. Thank you.

Service from the very start was great. Attempted to have others look at transmission for 2017…read moreHyundai Elantra, this place was informative and didn't completely break the bank. Getting the service done was quick, car was inspected on Friday & we had the car back by Tuesday! I would highly recommend if it's your transmission that's giving you issues.

From the forst phone call to the time we picked up our vehicle they were informative and…read moresupportive. My wife's van began having serious transmission issues. They were incredibly supportive through this stressful time. We are both teachers and getting our van back was important as the school year starts next week. Monica was truly amazing. They even came in on Saturday to work on the car so we could get back on the road sooner. They rebuilt the transmission for a good price and give a 24k mile warranty. The van runs so smoothly now and has a long life ahead! Highly recommend!

Great prices, great work and fast. Loads of experience. Recommended to me by a expert car builder,…read moreLarry Barrus at Metal Masters. He was right. Tranny works great now. Interesting factoid: I received only a 6 month warranty but apparently anything more is a gimmick but I paid far less than other quoted; others offered a longer warranty but charge $600-800 more per 6 months of warranty.

I took my Cadillac in w multiple warnings lights on. They diagnosed the problem very quickly. Great…read morecommunication and service, I will definitely continue business here

I really had to sit on the thought of writing this review after a somewhat heated discussion with…read moreDan. I have been to Ray Scott Automotive a number of times. I originally took my Ram 1500 for an oil change and they did a great job for a great price! Their prices are extremely fair, I give them that. However, let me warn you that they do not call prior to working on your vehicle, I was never informed how much it was going to be to "fix" my AC, they just went ahead and worked on it, and expected me to fork out $400 for Freon. Ok, I paid and was a little unhappy that I was never informed how much it would cost. The next day, my AC still wasn't working. Mind you it was 98 degrees, with no AC having to drive my daughter across town to soccer practice. I spoke with one of the mechanics and was informed to take it back and that they would look at it. Well again, they worked on it without consent and now expected me to pay another $200 to "fix" the original problem I took it in for. Dan was argumentative saying "it was fixed the first time" and demanded that I pay. This review is simply to caution others, and share my experience with Ray Scott Automotive.

Best service in town!! I am a mobile pet groomer and rely on my truck to pull my trailer. When my…read moretransmission needed to be replaced they had it done in less than 2 days! They were even sent the wrong transmission (NOT Midways mistake)! Brian sent someone to Phoenix and had several people working on my truck to get it done in the time promised. I am blown away at their hustle and their dedication to be efficient but also do it right! I cant thank them enough!

Brian does quick accurate work. We will take our vehicles there if we need anything done.read more