I don't know why J&M doesn't have more 5 star reviews! They were great for me today. The office lady, sorry I didn't get her name, but she was super kind and prompt in getting Craig out to help me! I own my own business and the leaf spring snapped on my trailer! It almost flipped over and was unable to be towed. Craig came out promptly and was Super fair on his price! I will decently use them in the future and recommend them to anyone needing a tow in the Corona/Norco area! Thanks you guys, you were life savers! Robert Mobile Screen Repair @ Your Service read more

This company should not be on business. Overcharging for the service and poor customer service. My car got damaged during the transportation to their yard. I am not the only one complaining about their service . Better Business Bureau rate is an F. It cannot get any worse than this. Stay away from this company. read more

This place is nothing but a scam lot , they take advantage of your situation and charge ridiculous fees that aren't affordable. The old hag that answers the phone sounds like she's on her last breath , I hope it hurts on the way down to hell. Same to the "manager" who's never there. Karma is real , and once I take you guys to court you'll see how real karma is. Don't get your car towed by them and god forbid something happens in your life where they're the ones who impound your car, you're never getting it back. Wishing you guys nothing but straight hell Xoxo read more

My vehicle was towed here after I was involved in a motor vehicle accident. It was raining when my vehicle arrived, and I had some electronics on the car seat. The gentleman that towed the vehicle took the time to remove my electronics and keep them in the safe place since the windows were down and he did not have the keys to my vehicle.. when I arrived to remove my belongings from my vehicle. Since it was totaled, the entire staff was extremely friendly and helpful. Everyone here is amazing.. They have the cutest assistant. Her name is Roxy., a he's a baby rottweiler. read more

My car got towed from up the street Bobs Burgers. It was $385 very rude 2 men threw a paper at me through the windows. I needed to show registration so I walked towards my car to grab it 1 burned out coked out chihuahua ca.e barking that I don't go in. Gate wide open, km telling him how the f was I going to grab it. The other barking chihuahua came out what seem a yelling competition. I was alone and when I got my car it was dented on the back door. Very unprofessional rude little bitches,, would doubt they would of even came out if there was a Man. ​ read more

These thieving, disgusting scumbags stole my mother's vehicle while she was dying with pancreatic cancer and couldn't get around for the final days of her life! Do these vermin care? Nope, they illegally sold it without even contacting me or my mother. The vehicle was stolen and they would not let us check it out to see how bad it was damaged. We called immediately when we were notified that it was found and it was at this tow place, to which we were quoted over 2 THOUSAND dollars to have it released to us. The car was only there for a few days when we called, now that's a super obvious scam! With all of these horrific reviews of the same issues as mine where people are being charged insane amounts for tows, I'm appalled this sleazy, shameless, trashy company is still in business and the people running it are not rotting in prison. That sounds insanely illegal. This company needs to be investigated and shut down, which I am in the process of talking to a lawyer and looking in to doing just that. I urge everyone to file reports with the following: The FTC at https://reportfraud.ftc.gov United States government scams at https://www.usa.gov/stop-scams-frauds The California Attorney General Rob Bonta at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Department of Consumer Affairs at https://www.dca.ca.gov/consumers/complaints/consumer.shtml The BBB at https://www.bbb.org/us/ca/norco/profile/towing-company/j-m-towing-1066-13128614, Also make sure to leave your same bad review at their different company sites at: https://www.yelp.com/biz/j-and-m-towing-norco https://www.facebook.com/profile.php?id=147678495277055 read more

J & M Towing - Towing Near Me - Norco, California

Jimmy and all the guys at J&M are tits!! Jimmy pulled me out once again on thursday awesome job gentleman. Pat swan lake.....

The customer service is horrendous... I'm a very patient and professional person and when I spoke to owner I was absolutely shocked at how he spoke with me. Hopefully no one will ever get their car towed by this company I work for a dealership in Nevada and a truck was stolen off our lot and found three weeks later in Cali. I was treated as if I stole the truck when I called this company to get info on the truck. I'm disgusted at this point and hope nobody goes thru this. I have to give it one star for this to get posted but trust me I would give them no stars if I had a choice read more

With sincerest appreciation for the tremendous care, service, and personal generosity from each and every one of the people at J&M Towing, during a very diffcult time to a family in their community. Thank you. read more

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The tow truck driver was really rude on the phone. He asked for my cc number and I asked if it would be ok if I had the office call me for the cc number. He was apparently insulted, he was snotty and threatened to not tow the vehicle and leave it in the middle of the freeway, which I know it was already towed, hence asking for payment. I reiterated my question and said I will call the office. When I told their office about the situation, they seem to not care. So, I assume the owner of J&M is not any better. I removed their info from our company's contact list, we will not use their service in the future. read more

The tow truck driver messed up the whole passenger side doors trimming bumper lights I've been trying to contact them but they always say the manager is not in they have to fix my car read more

This place is an absolute joke. Workers are rude here and not helpful to elderly people. Shame on your for the horrible customer service. My uncles daughter was in a bad car accident and it was not a police impound. They would let us help him get her personal belongings. It was hot and he was struggling. They did not give a shit. I have been in customer service 18 years and wow i dont know how these people keep there jobs read more

J & M Towing - Towing Near Me - Norco, California

My husband got his trucked towed at J & M Towing and they stole all his tools from his truck ! And now saying they can't do anything about cause the cops reported that the truck was Empty when obviously it wasn't ! And when they asked to see cameras they said they don't have to show anyone anything! Why is this place even open!! read more

Take your car here if you want it to get ruined. They won't fix the damages if they do ruin it. read more

We just had J & M tow a Saracen Armored Personnel Carrier out of our backyard and loaded on to a Semi. All 3 Tow Truck Drivers were obviously very experienced, knowledgeable and very hard working. With another plus factor being that all 3 of the men were very polite, patient and just plain old nice to work with. It was a very challenging job to tow the Saracen out through all the angles of our long driveway. However, the men definitely had the experience and know how to get the job done! We cannot say enough positive things about the service provided to us by J & M Towing. Thanks guys VERY MUCH!!! read more

J & M Towing - SARACEN TOW - Towing Near Me - Norco, California

They are heartless!! They take advantage of your situation and charge top dollar and fees are bogus, but what can you do? either you pay the fee or the price skyrockets. When you ask to speak with the Manager conveniently they are never there and won't return your calls. read more

My son was in an accident and J&M towed his car to their Riverside lot. The driver saw my sons anti rejection meds on the street and kicked them up, he also found my sons money in the car and put the $900 in a man envelope to give to us when we came to get the belongings. Thank you I didn't get your name but thank you for being such an honest person. read more

Has anyone checked with the Norco or Corona PD to see what the hourly rate they pay per hour for tow charges, as well as daily storage charges? J&M is not allowed to charge more than that which they charge the cities they do business with. If they did, we are all entitled to four times that which they charged us. If we all get together on this and find there was a violation in the charges, we can do a class action against J&M. The statute is 3 years. Let's put our heads together.... read more

J & M Towing - Somehow they have frozen the ability to write a review. Has anybody checked into whether or not these charges are within Corona PD's allowed - Towing Near Me - Norco, California

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They always around with nice equipment. But need to get better drivers who can handle the work. I would say the owner needs to branch out and work that equipment better or change the look of the company. Either way it goes it definitely could be way better. read more

This place is a rip off.. the first time I had a car in there yard one of the truck drivers seriously asked my wife for her number right in-front of me there disrespectful, rude, and take advantage of every situation read more

These people still have not contacted me about there workers ripping the bumper off my car and also deleted my review from their Facebook page, I had to pay everything out of pocket! If I knew how un ethically they ran their business, I would have never let them tow my car. Jimmy and Jeanette, the owners, gave me the run around and said they would take care of what they had done, obviously liars and I would advise NEVER to get your car towed by them! read more

J & M Towing - Towing Near Me - Norco, California

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My son got his car impounded early Saturday morning and when I looked up the reviews we were a little concerned because he had all of his tools in his car and there's another review on here that said that these people stole a guys tools. That guys tools were thrown out of his car when he rolled it and he expected the tow truck driver to pick them up. He was told he could pick them up himself, but probably being a lazy, drunk, jerk and a super victim he decided not to and then had his wife make a bad review about it accusing them of theft. Not only were my sons tools not stolen, nothing was stolen and everyone we came in contact with was extremely nice and helpful. I'm guessing most of the bad reviews on here are because this is a police impound and people don't like to take responsibility for their actions so they need somebody to blame so of course it's the cops and the tow yards fault. Also, people complain more than they praise. DUI's suck, losing your car sucks but your behavior probably sucks that caused all of it to happen. Not only did they not steal his tools, but somebody called them to let them know my son's knife seemed to be really important to him and could they make sure he got it. We couldn't find it in the car and he and I were talking about it in front of the dispatcher (I wish I could remember her name, she was lovely) and her eyes got big and she open the drawer and pulled out his knife which she had put aside to make sure it didn't get lost. I guarantee that all of these reviews & complaints are just people not wanting to take responsibility for their own actions and behavior and who likely come at these people like assholes and they get treated like assholes back. Try showing up respectfully and kind and see how goes. Thank you J&M Towing!!!! You seriously made an awful situation so much better and we couldn't be more grateful. read more

Horrible horrible company. if you want to get tipped off then use them. asked them to tow our car to platinum collision which was like mile away and when we got there they said they could leave it because of leaking oil and that platinum would be mad. then proceeded to take it to their location so they can charge more money, platinum said they have no issues with oil. they also said the there charges were higher as the driver spent 2 1/2 hours on our car which was a lie. i was there the whole time including going to their yard and was 45 minutes tops. no one would call us back then they charged us a storage fee because it stayed an extra day. mind you this company is one the police department has on their rotation . was told $200 initially ended up being $548. never again as they are thieves if i could leave zero stars i would read more

I was a in a jam last week and needed my semi truck towed to freightliner. These guys did a great job and got my truck where it needed to go. If I'm ever in a bad situation again I will definitely reach out to them as they were highly recommended by my mechanic.. read more

my car was towed from me being arrested, was placed on a 30 day hold 07/21/22. they send me a lien notice when I never asked, I called them and said why did they send me it and they said we never sent one. 30 days pass I go to get my car. 08/21/22 is a Sunday I'm not able to. I call on 0822/22 to see how much my car is some guy answers the phone runs my vin and says my car will be $2961.63 for my 30 days, storage and tow. I go later on that day and the lady Jeanette is telling me my car is $3509. I asked for reciept and they never gave me one. they said it was a 33 day hold not sure how 07/21/22 to 08/21/22 is 33 days ??? well they charged me for the Lein $70 something I never asked for. I pay my car and they don't want to bring it out they take about 1 hr. so they call us to the back to see car and they broke my oil pan!!! they left scratches on my car and broke my oil pan. bad business can't even move my car! jimmy the owner is a crook said he will fix oil pan he said one of his workers admitted to breaking it. said he'll have my car ready to call back at 10am on 08/23/22 car is not fixed.! said he'll give a call back when it fixs.. read more

J & M Towing - Towing Near Me - Norco, California

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This towing company are THIEVES!!! They placed a lean on our car after paying them in full and gave us our car and now they are trying to put a lean on the car!!! RUN WHILE YOU STILL CAN!!! they are super EXPENSIVE also and not trustworthy... we Paid them in full after a 30 day in pound and it was $2750 and MF still trying to put a lean on our car. Reporting them to BBB!!!! And they also broke my oil pan which I had to replace. read more

This place is outrageous expensive and they take advantage of the people's need to get their car out. They take advantage of the consumer, someone on the reviews mentioned we should join to do a class action law sue. read more

Great business with nothing but the best drivers and clean equipment I wouldn't trust anyone else towing my stuff

DON'T USE J&M Towing! I expect there is a good reason they aren't AAA participating. They just ripped us off big time because they can. We didn't choose them and do NOT recommend them. They towed our stolen car at request of law enforcement and charged $384.00 to tow it only 8 miles. Their reason they charge $220.00 per hour from when they leave to get the tow until they get back plus time for completing paperwork. THEY DELIBERATELY MAKE IT DIFFICULT. ANYTHING TO ADD TO THE BILL. They charged us $63 a day until you can get there to get it. Top that off they close daily at 5 PM so you can't go after working. Add to that they will NOT take debit cards. A cardholder MUST be present in person. They will not allow someone to pay via phone. It's their rules. They are CLOSED ON WEEKENDS so they can charge an extra $100.00 to open after 5PM or weekends. Why because they can and don't care about anything but money. It's a legal way to rip off people. We paid for our vehicle YET when we got to it the keys we expected with the vehicle were missing. We asked to push it out of the lot so we could get another set. NO they don't allow it. And law enforcement told us they are required to bring the vehicle to the customer beyond the gate J&M Towing would not. So we had to pay more because to go get spare keys meant after 5PM on Friday. THEY GO OUT OF THEIR WAY TO MAKE IT SO THEY CAN KEEP THE VEHICLE LONGER. If the cost of the tow exceeds the value of the vehicle guess who wins? Does this sound like a company you would want to hire to help you????? NO ! MY RECOMMENDATION IS GO OUT OF YOUR WAY TO AVOID THIS TERRIBLE TOW COMPANY. UPDATE AFTER RECEIVING MORE INFORMATION - TODAY we received a NOTICE OF LIEN sent to the DMV from the Tow Company requesting to be able to SELL our vehicle. They valued it less than Kelly Blue Book Fair Condition....OF COURSE JUST AS I THOUGHT THE COMPANY ONLY WANTS TO CHARGE MORE THAN YOU CAN PAY SO THEY CAN TAKE YOUR VEHICLE - PLEASE CONSIDER MINUS STARS read more

J & M Towing - THEY FILE A LIEN SO THEY CAN SELL YOUR VEHICLE - Towing Near Me - Norco, California

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Got towed by this company. Yes I was illegally parked but my issue with them are the rates. $550 to get my vehicle back is absurd. I live in Orange County and the rates out here's don't even go that high. I've had friends who have been towed at luxury apartments and it's $350 to get their cars back. If you guys have some input or insight into this company and if it's ilegal to charge as much as they do please share. Not everyone can pay the absurd amount of $550, that's a good chunk of change. read more

I broke down on my bike, J&M towing was able to help and get me back home. Great service, awesome people, trustworthy, knowledgeable, very professional. Glad I was able to do business with them and I would recommend J&M to anyone who needs towing services. Thanks again J&M, appreciate the help getting me home. read more

DISCLAIMER: I did not write that previous review, a friend borrowed my account to look up this company and had such a horrible experience with them, that he wanted to put in his two cents since he rarely reviews places. This towing company evidently has some sort of "arrangement" with the landlord of this parking lot off 15 FRW near Hidden Valley Pkwy or around that EXIT. Seems commuters unknowingly park there, carpool, and return to the lot to find their car has been towed!!!! After $200 or so, they can get their vehicle back. My friend planned on being a customer of the shopping center when he returned and the stores were actually open! I'm sorry I do not know the name of the shopping center (I do recall him saying there was a hardware store he was supposed to run an errand in when he returned), but word-to-the-wise, if any of you plan on carpooling and leave your vehicle unattended in someone's shopping center without being a customer there, in thsi case, this landlord parks under a tree/covered area, spies on his lot, and sees who abandons their car, then calls this towing company just down the street a few, and they wait for you to get the bill!!!!! READ ALL private lot signs for towing rights!!!! read more

RIPOFF!! Liars!! Crooked!! Thieves!! Had to call the police to get our vehicle! Illegally towed it and tried to charge us an outrageous amount in cash only, damaged our vehicle, admitted it and said tough s#!t sue me,. Police made them return our vehicle,! Disgusting horrible people! read more

This place is by far the worst place in towing history. First let me say that the workers here are super fucking rude. I don't usually curse or throw slurs, but I just had to. Starting off, okay, so I had an accident last Saturday, March 17th. I was driving up the ramp when all of a sudden my tires popped, swerved a lot, and crashed into the walls of 15 N Barstow. I didn't know what went wrong but it happened. I had called the CHP or Police, whatever the heck you wanna call it, and I gave them the easiest directions possible. Told them I was on the 60 E merging on to the15 N Barstow and that's where I had my accident. Instead of coming, they sent me a tow trucker from J&M. 1.5 hours later, the tow truck guy comes. Now here's the good stuff. This guy comes out of the tow truck and waits inside his truck for about 40 mins, he didn't even bother to come out and ask us anything. After 40 minutes of waiting outside on the freeway, my friends and I finally walked up to the truck and asked if he is here to service us. He was on his phone, SERIOUSLY?!! ON YOUR FUCKING PHONE? After he was finished talking to whoever it was, he told us to wait 20 minutes. Later he tells us, "oh this is gonna be pretty expensive. you better have money saved up." WOW!?! MY FUCKING HOLY-BA-JEEBUS!? ARE YOU EVEN AWARE THAT WE JUST GOT INTO A FUCKING ACCIDENT AND YOU'RE NOT EVEN WORRIED IF WE'RE OKAY OR NOT. ESPECIALLY LOOKING FROM THE DAMAGES ON MY CAR, YOU HAVE THE NERVES TO SAY IT'S GOING TO BE EXPENSIVE? NO SHIT, IT IS. He then have tells us that the CHP gave him wrong directions because WE gave the CHP wrong directions. And for that, he'd have to charge us for that as well. I had asked him how did he find us then if we gave them wrong directions? He said that he spotted us on the opposite freeway and knew it was us. WTF? Brother, it is not my problem that the CHP was fucking retarded to give you directions that led you to somewhere else. I know exactly where I was at and he's telling me the CHP gave him the wrong location!?! Moving on, I had my car moved to their junkyard. He told us that it's 50$ a day for however long we leave it there. I was fine with that. While riding in the car to their junkyard, he told us he has to take us to the nearest location and drop us off their because he couldn't take us home. What a douche! Bitch gave us an attitude all day and talks to me like it was my fault for crashing. I'm sorry sir, I don't have time to plan for my tires to pop out of no where and randomly try to kill my friends and I. From how I see it, he acts like it's my fault. 2 days later, I had came back for my car and was ready to settle the payment. Since i had left it there for 2 days it should be around 150 plus the service charge. I go up there and ask for the bill. From the look of it, they're charging me for everything. A total of $600 bucks. Are you kidding me? If it were $50/day plus the services which was about 185/hr. from my calculations it should be around $400. FUCK THAT I'm not going to pay that bullshit. RIDICULOUS! They're trying to screw me over and I hope some of you guys are aware of these scamming fuckers. I hope for whoever is reading this, find something better, even if this place was a last resort. Try as hard as you can to find someone else! read more

They are the worst towing company around. J&M failed to notify me about the retrieval of my vehicle that was involved in a near fatal car accident. There were no damages or injuries to 3rd parties. The tow fees are @ $1000. They DO NOT work with the public. read more

Well I've read a lot of reviews on here and seems like a lot of people are giving bad reviews mostly because of there vehicles getting impounded well I guess anyone would be pissed about that don't park where your not supposed to and that wouldn't be a problem. Well the experience I had was a good one I was stuck in Castaic with a 9 car carrier fully loaded 80000 pounds and j&m showed up gave me the best price out of everyone I called. The dispatcher Jannette was real polite no hassles and the the driver Robert was a real cool guy ended shooting the shit with him the whole way home so all in all they did a great job fir and will certainly use this company again and for all the negative comments and people don't park illegally and you won't get impounded dumbasses read more

Great service. Richard came just in time! Was very friendly and hooked my 4x4 truck onto his flat bed! We had a unfriendly/inpatient man honk his horn at us but! Richard stayed professional and told him it only be a second! As for me! Once he honked again. He got cussed OUT! Overall J&C is the place to call for towing.. Enjoy your lunch Richard -Candra with the red Chevy avalanche read more

I couldn't get the amount of fees on my car that was stolen and impounded by them because office was closed at 505pm but someone answered to tell me they were closed doesn't make sense read more

J&M towing are crooks , my wife's car was towed from swan lake mobile home park For illegally parking which it wasn't. The security drew her a map and gave her a day pass and she parked where she was supposed to be parked... i'll be writing a review on them also... But the tow company was being difficult not releasing the car because I was paying with my card and they wanted the registered owner to pay with her card instead of her husband "me" who had money on his card ... so they wanted to keep it another day so they can charge me an extra $65 on top of the $503 to pull it out today... 0 stars !!! read more

WARNING!!! FRAUD!!! My car was towed here on 12/14/17 when it finally got to the Collision center, they informed me that my tire caps on my 2017 Chevy Cameron we're missing INCLUDING new mats that were IN MY TRUNK! Meaning this company ROBBED me while my car was in the yard!!!! On top of being in a scary accident, I ALSO GET ROBBED by this company. Awesome right?!!The only people who had my keys was them (how else would they get in the trunk). Please read the reviews !!! Obviously I'm not the only one!!! I'm definitely going after them!!! read more