Romex pest control technician Lester Taylor came to service my home. He was he was polite well…read moremannered very professional. He answered all of my questions when he was done he let me know what areas that he serviced. I recommend him again to come out to my home. I was very comfortable with the young man being in my home.

Very rude door to door salesman. I called to complain but the manager could not bother to call me…read moreback to apologize. I would avoid doing business with this company

I hope that others can benefit from my disappointing experience when considering BS. They respond…read morequickly to service appointments and contracting for services, but they are highly ineffective and poor communicators once $$ are spent. Their handling of my squirrel issue, resulted in added expense and time wasted. There was a lack of communication and accountability on their part, which was frustrating. Despite their representations and scheduling, the issue with the squirrel in my attic was not resolved as expected, resulting in wasted time and frustration for the tenant and me. It left me with incurred expenses, a disgruntled tenant who missed work to be there for services they don't offer and an ongoing issue with a squirrel trying care for a smaller squirrel in my attic. I emailed to state it was returned/repeated squirrel activity. Chris scheduled the appointment only for the tech who has serviced the home twice before to say "we don't do that". It is important for companies to be transparent and take ownership of their missteps. I am still awaiting an apology and/or refund. TIMELINE Sept 5 - Initial visit. Squirrel activity identified. The tech saw a squirrel. See photo. Sept 13 - Unscheduled visit. Exterior serviced. Sept 18 - I advised the suggested repairs were made, but the tenant reported the same activity. Christian emailed me to state I needed to call to schedule an appointment. I asked the tenant to schedule the appointment since it required her to be at home. Sept 21 - I contacted the company by phone and email to request a MANAGER call me. Photo attached. Sept 23 - Christian called. He said they came out to ensure it wasn't something that they serviced. When I explained that their technician called before arriving "to explain" that this shouldn't have been scheduled because it isn't something he could address, Christian replied "Oh". I then asked if he knew who scheduled it in error and he said he didn't know. Then I asked Christian to confirm he was a leader and the requested call back. He stated he was not, but would ask the manager to call me. (This was the second phone request for a manager contact me about the communication issue.). Sept 24 - Danielle called. I called back and she was gone for the day. Sept 26 - I emailed to follow up. Danielle emailed to say she was headed into a meeting at 12p and would be unavailable the rest of the day. I replied to request a written apology from whoever scheduled this in error. Sept 27 - Danielle contacted me to state that (at approx. 11a). She then messaged that she would try me again on Monday and hoped I enjoyed the "beautiful weather over the weekend". I do not live in the state and was grappling with Helene effects. (Insensitive and snarky IMO). I didn't call back since she said she speak with me Monday, but I did message back to ask Danielle to let me know her hours since we can't seem to catch up with one another due to limited availability. I also reminded her of my request for an apology from the scheduler (once again). Photo attached. Sept 30 - AFTER this review, Danielle sent a polite, professional and responsive message with the requested information and her office hours. She also stated that Christian scheduled the appointment on 9/18. Yes, the same Christian who told me over the phone he didn't know who scheduled it, was the person who caused the tenant to miss time from work, additional days with the unresolved squirrel issues, unnecessary expenses and headaches.

So far I am very pleased with this company. I sent a request for a quote after reading reviews…read more Within a few hours I had a quote and contract agreement in my inbox. I completely forgot all about this and was contacted via phone which I appreciated. The person I spoke with on the phone was able to answer all the questions I had and I signed the agreement a couple of hours after hanging up with her. She called back quickly after that and was able to schedule my initial service for just a couple of days later. James just left my house. He gave me a rundown of exactly what he would be doing, where and how. He also told me things to look out for, what to expect during my quarterly visits and also how to schedule in between services if necessary. He was very professional, friendly and quick. I'm glad I chose this company so far!

Ryan is such a nice guy! He is promp and is very thorough in his services. I called him because of…read morea horrible bug problem and he came within the hour. Haven't had bugs since! We are very pleased with his work and will definitely call him in the future with any other pest problems.

I really liked the service I had received from this company and I was happy to recommend them until…read moreI had an unfortunate conversation with the owner today. He called me this morning and suggested that I was 100+ days late on a $127 payment. He neglected to look at my account or he would have seen that I am on a 6-month payment plan that they arranged with me and that I have faithfully paid on time. Mistakes happen and that's fine, but David the owner refused to acknowledge his mistake and kept restating that the payment was "1/2 a year late" and acting like the payment plan that his business offered was some sort of charity instead of a business tool. The conversation with the owner just spiraled downward from there. He was condescending and aggressive. He kept talking over me and seemed really unable to grasp why someone who had been paying their bill on time would be annoyed to get an abrasive collection call. He ultimately hung up on me. I called back and spoke to the front office manager Jasmine, who was lovely, patient, and professional. She seemed to understand exactly what was going on and tried to smooth things over. As a result of my conversation with her, I decided to wait before writing this review, The owner called me back this evening under the auspices of apologizing for hanging up on me, but then just relaunched into another tirade about how I was to blame because "I" shouldn't have made a big deal out of his rudeness? Honestly, I was really ready to let this go, but this guy was out of control, talking over me, asking me questions like "OH, SO YOU'VE NEVER MADE A MISTAKE SHERYL?" His behavior was condescending, rude and frankly BIZARRE. What is really upsetting about all of this, is that I was truly a fan of this company. I like Jasmine a lot and the technicians that came to my house were great guys who did a terrific job, I had recommended this business to my neighbors on more that one occasion. I can't believe that this owner would burn down this relationship by being so incredibly unprofessional. I have 7 months left on my contract with them and I sincerely hope that if there is a problem I can rely on Durmo to take care of it, but I am not sure at this point. As soon as the contract is expired, I will take my business elsewhere. The bottom line is this. We vote with our dollars. There is no way I will continue to do spend my hard-earned money with someone who treated me like garbage

We called Durmo and literally that day they sent someone to inspect what was going on. Everyone at…read moreDurmo is friendly, helpful, knowledgeable and very professional. We won't use anyone else!

Brans Pest Control is awesome! I would recommend their termite and pest service to anyone…read more Extremely effective results, responsive, gracious staff, great pricing and very professional. Their company clearly is interested in quality service and not trying to sell unnecessary services.

Well, I don't know about you guys but as for me and my children, we can't stand bugs!! We…read moreliterally scream and run.. so yea, that's not going to kill them no matter how high of a pitch the scream is!! We had some spiders and those flying roaches in our garage... Eeewwwww!! "Mami!!"... Is what I would scream.... but now, I just call Brans!! I've heard about Brans from some friends in the Southshore on how wonderful their service is. I'm so glad that they have opened up an office here in the Northshore!! When I called them, they were professional and their service was excellent!! Quality work by a professional tech!! So, if you have pests, any kind of pests...Give them a call, they do an excellent job!! Besides the great job they do, they are nice too.. they don't care if you run and scream like a little girl at the site of a bug!! They will kill them for you.. that's what they do best!! You won't regret it, Brans Pest Control!! It's on my speed dial!!

Great customer service and great products! I was given detailed instructions on how to use product…read moreand most importantly the product worked! No more fleas!! What an inexpensive treatment that works and you can do it yourself and not have to hire a company that cost so much. I would highly recommend this company to get your flea control product. It was a one and done deal! I had to use in my rental that was infested with fleas due to five cats.

Jeff saved my life. My house was covered from top to bottom in nasty garbage roaches and I couldn't…read moreescape! I was trapped and scared and in one phone call Jeff was on his way and breaking down the door to my rescue thank you Jeff McDonald. My family owes you it's world

just now NEW…read moreServices: HVAC duct & vent cleaning, HVAC system maintenance, Ductless heating & A/C services, Repair HVAC Positive: Professionalism, Punctuality, Quality, Responsiveness, Value We have used Burkhardt on several occasions for both maintenance of our HVAC, installation of our generator, and repairing our AC. I'm not really one to write reviews, but this company is exceptional. Their customer service is stellar. They do an excellent job, fair pricing, and are quick to get your service done. As anyone knows that lives in Louisiana, living without an air condition is a miserable experience . We have had several issues in the last few months but Burkhardt has been there within 24 hours They actually come when they say they are going to and are no nonsense about getting the job done. . Highly recommend this company and always a pleasure to deal with.

these people spend a lot on commercials but they don't live up to their promises. They came and…read morelooked at our project and promised to send the "big boss" back for an estimate. We then made a second specific appointment with their office. No one came and no one called. They should stop spending money on commercials and concentrate on giving honest reliable service. Stay away!