I chose them several years ago after reading reviews. Very satisfied with results. I needed help…read morewith fleas from my cat, having them come sure beats bombing the house and is more effective.

Brans Pest Control has offered me a top notch, professional, and kind service. They listened…read morecarefully to me before tailoring a smart response.

Leonard came all the way to Metairie to help me out and was on time, able to come out that day for…read morean emergency flea control, and was super kind! If you have an infestation, call Leonard!! Thanks First Choice

First Choice did an excellent job with my pest control job before I moved into my home. They…read moreinformed me of the insects around the house And gave me options to get rid of them. I haven't seen them since. I'm glad I chose them and Will continue using them regularly.

Brans Pest Control is awesome! I would recommend their termite and pest service to anyone…read more Extremely effective results, responsive, gracious staff, great pricing and very professional. Their company clearly is interested in quality service and not trying to sell unnecessary services.

Well, I don't know about you guys but as for me and my children, we can't stand bugs!! We…read moreliterally scream and run.. so yea, that's not going to kill them no matter how high of a pitch the scream is!! We had some spiders and those flying roaches in our garage... Eeewwwww!! "Mami!!"... Is what I would scream.... but now, I just call Brans!! I've heard about Brans from some friends in the Southshore on how wonderful their service is. I'm so glad that they have opened up an office here in the Northshore!! When I called them, they were professional and their service was excellent!! Quality work by a professional tech!! So, if you have pests, any kind of pests...Give them a call, they do an excellent job!! Besides the great job they do, they are nice too.. they don't care if you run and scream like a little girl at the site of a bug!! They will kill them for you.. that's what they do best!! You won't regret it, Brans Pest Control!! It's on my speed dial!!

I hope that others can benefit from my disappointing experience when considering BS. They respond…read morequickly to service appointments and contracting for services, but they are highly ineffective and poor communicators once $$ are spent. Their handling of my squirrel issue, resulted in added expense and time wasted. There was a lack of communication and accountability on their part, which was frustrating. Despite their representations and scheduling, the issue with the squirrel in my attic was not resolved as expected, resulting in wasted time and frustration for the tenant and me. It left me with incurred expenses, a disgruntled tenant who missed work to be there for services they don't offer and an ongoing issue with a squirrel trying care for a smaller squirrel in my attic. I emailed to state it was returned/repeated squirrel activity. Chris scheduled the appointment only for the tech who has serviced the home twice before to say "we don't do that". It is important for companies to be transparent and take ownership of their missteps. I am still awaiting an apology and/or refund. TIMELINE Sept 5 - Initial visit. Squirrel activity identified. The tech saw a squirrel. See photo. Sept 13 - Unscheduled visit. Exterior serviced. Sept 18 - I advised the suggested repairs were made, but the tenant reported the same activity. Christian emailed me to state I needed to call to schedule an appointment. I asked the tenant to schedule the appointment since it required her to be at home. Sept 21 - I contacted the company by phone and email to request a MANAGER call me. Photo attached. Sept 23 - Christian called. He said they came out to ensure it wasn't something that they serviced. When I explained that their technician called before arriving "to explain" that this shouldn't have been scheduled because it isn't something he could address, Christian replied "Oh". I then asked if he knew who scheduled it in error and he said he didn't know. Then I asked Christian to confirm he was a leader and the requested call back. He stated he was not, but would ask the manager to call me. (This was the second phone request for a manager contact me about the communication issue.). Sept 24 - Danielle called. I called back and she was gone for the day. Sept 26 - I emailed to follow up. Danielle emailed to say she was headed into a meeting at 12p and would be unavailable the rest of the day. I replied to request a written apology from whoever scheduled this in error. Sept 27 - Danielle contacted me to state that (at approx. 11a). She then messaged that she would try me again on Monday and hoped I enjoyed the "beautiful weather over the weekend". I do not live in the state and was grappling with Helene effects. (Insensitive and snarky IMO). I didn't call back since she said she speak with me Monday, but I did message back to ask Danielle to let me know her hours since we can't seem to catch up with one another due to limited availability. I also reminded her of my request for an apology from the scheduler (once again). Photo attached. Sept 30 - AFTER this review, Danielle sent a polite, professional and responsive message with the requested information and her office hours. She also stated that Christian scheduled the appointment on 9/18. Yes, the same Christian who told me over the phone he didn't know who scheduled it, was the person who caused the tenant to miss time from work, additional days with the unresolved squirrel issues, unnecessary expenses and headaches.

So far I am very pleased with this company. I sent a request for a quote after reading reviews…read more Within a few hours I had a quote and contract agreement in my inbox. I completely forgot all about this and was contacted via phone which I appreciated. The person I spoke with on the phone was able to answer all the questions I had and I signed the agreement a couple of hours after hanging up with her. She called back quickly after that and was able to schedule my initial service for just a couple of days later. James just left my house. He gave me a rundown of exactly what he would be doing, where and how. He also told me things to look out for, what to expect during my quarterly visits and also how to schedule in between services if necessary. He was very professional, friendly and quick. I'm glad I chose this company so far!

For few years I received a phone call every quarter to make an appointment for pest control…read more Billiot would charge my credit card then come treat my property.I also had termite contract with them. The pest control office has never had a problem reaching me. About a week ago I walk outside and see their truck so I went over to say hello. The man in the truck said he wasn't there to say hello he was coming to remove my termite bait traps. I was shocked. He said they had been trying to call me for my renewal but I was avoiding them so they were there to remove my traps. Wow. They have reached me every quarter for a few years and charged my credit card every time without problem. But for some reason they couldn't reach me for termite. Not true. The owner Steve was so rude. Now I have purchased my own traps so as they pick up their trap I will drop the same plastic trap back in its place. In other words if this happens to you, go online and buy your own very inexpensive traps. Pretty crazy.

Prompt...Professional...Effective. Billiot Pest Control is a great value, bringing peace of mind…read morethat the termite scourge isn't munching away undetected.

When I started with the company it was called Dugas but that is neither here nor there. My last…read moreyear or two of service have been disappointing. A tech comes removes any caught rodents and states that Anthony will follow up/come by tomorrow. Anthony never shows up or calls. This has happened on at least three occasions. I am starting to wonder if Anthony is even a real employee. Someone, I believe it was also Anthony was supposed to put some screen below the turbines on my roof as they think this may be where the rodents enter. Noone ever came. I don't think I am getting my money's worth considering the price.

I wanted to give them a try based on a recommendation from a friend. I submitted the online contact…read moreform and quickly got a call. After speaking with a very nice gentleman for about 5 minutes, I asked to see a copy of their service agreement, contract, or some sort of description of services. He told me that he would email information/sample contract (for termites) and setup a call with someone on the sales side of the business to go over the specifics. I never heard from them again.

Very fair pricing and they provide great service. I recommend them especially for termite contracts.read more

Bought a new house, needed treatment, as our last rental was in the country and bug-tastic. We…read moreknew we'd be bringing bugs with us, and moving to a new place you never know the bug situation, but it was worse than we thought! At first treatment pass over by Billiot, it seemed things were okay until we started seeing a spider here, and a roach there. Living in the south, you expect it once in a while, but you don't want it all up in your home! Billiot sends out surveys for once it's been a couple weeks after service. I wasn't initially going to mention the bugs still being alive because I knew had had to have brought some with us in moving boxes, but since they sent a survey I thought I'd throw it in there. WHOA DID THEY GET ON IT! They sent a person out same day to make it better. It happened to be the same guy, who is ALWAYS pleasant and INCREDIBLY professional and wonderful! His name is EJ, get him to do your treatment if possible!!! After he did his second treatment we have not seen a living insect again! Life is good without the worry of bugs!

We have an ongoing termite contract with Arrow, but lately I've noticed an occasional ant…read moreinfestation inside with a silverfish found in the bathroom. I don't do well with insects, so I called Arrow. The next day, Chris came out and sprayed inside and outside around the foundation. I have not seen any insects since then. Bugs are not welcome in our home, and I could not be more happy with the service and expertise of this company.

Rates increased from $100 to $140 semi-annual over two years, including increases within what the…read moreagreement describes as a fixed term. Updated pricing was always only communicated after service was performed. After multiple follow-ups, I was sent an unsigned template contract rather than the executed agreement reflecting my original terms. I identified a billing discrepancy across multiple periods and offered to resolve it for $18 based on the contract. The issue was not addressed, while automated payment reminders continued. This review comes after months of giving the company repeated opportunities to correct what should have been straightforward administrative issues in good faith. The service itself may be fine, but the billing practices and communication are not. I would rather pay more to work with a company that is transparent and consistent than continue doing business with Arrow.