We've had windows purchased and installed on 2 separte occasions from Bay Ridge Windows. Both…read moretimes were excellent jobs. Luis does a fantastic job in measuring and supervising the teams. Maryann was great with providing quotes and expectation of arrivals etc. Both jobs were done with care to preserve the integrity of our home. Clean-up was well done as well as carefully. Beautiful job. Prior to these windows being installed we had tremendous drafts and noise. These windows were sealed up so well and sized perfectly that neither is an issue anymore. We have been enjoying the winters so much more as we're not freezing all the time. Can't say enough good things about how happy we are with them. They have definitely added to the beauty and value of our home. Highly recommend them!

I have used Bay Ridge Windows & Doors in the past to supply and install windows and I was happy…read morewith their work. But that was more than 5 years ago and things seem to have gone very wrong since then. I had someone out to give an estimate for the replacement of two windows and a door. Not complicated. I didn't hear from them for 6 weeks. I then called and was told they were backed up and they would get it to me the next day. They didn't. I called again and got it a week later. The estimate was completely wrong. For one thing, it was for French doors instead of a single door. I don't understand how they could get that so wrong when an appraiser came out in person. I wrote back to tell them what was incorrect and to politely express disappointment. I received no reply at all. I'm done with them.

Thank you so much!!! These guys are highly professional, amazingly courteous, and very…read moreaccommodating. They're also scrupulously honest. They make sure you know exactly what you're getting for your money. They have offered different options for my budget and they have everything you need no matter how big or small the project is. Would definitely recommend to use their service.

I placed an order paid my invoice all of a sudden they call me tell me I have an unpaid balance. I…read morego no I paid my balance in full. They said no we updated the invoice and added things without telling you so you're gonna have to pay it and when I told him are you out of your mind, why would I do that? They said you're gonna pay for it then proceed to call me a cheap f ing bastard when I refused

Communication with Robert has been excellent. He came over my house and gave me his honest opinion…read moreand options to fix my air draft issue on the window. Explained that the is nothing wrong with my windows except that the material conducts cold air easier and causes the air to come in. Explained that the material was the cause of the air draft and said vinyl may stop it but there is no gauruntee.

Always thought this was a great business. Have had window treatments and radiator covers. Lasted a…read morelong time. Robert measured, we went to shop to choose items. Middle aged woman, just not someone I need to deal with. We left, will shop elsewhere. Hate when businesses hurt cause of poor staff. What a waste

Best place to find exterior doors. The service is excellent and I'm extremely happy with the…read moreoutcome. The workers are very professional when it comes to installing doors and I couldn't ask for more.

We bought a $8.000 side door n it's been broken for 3 years right after we bought it n paid in full…read moren winter came we get door covered in ice inside our door we get locked out of our home the luck breaks all the time n now we're getting hit with blizzards n we r locked in our home n can't get out. We call call repeatedly send pictures of the door Frozen we spend more money on the locksmith and this is supposed to be a brand new iron door and you spend more time calling the locksmith to let you in and out of your house because they never come to repair it and then if you call up Raymond the owner he says stop calling me call my workman they're the ones that are supposed to do the work and you call them and you send them pictures and they never show up they never call you back to say they're coming don't waste your money go somewhere else we have a lawsuit against them and you spend $8,000 Grand on one of their doors and this is the respect you get back .MR N MRS PARK STATEN ISLAND NYC.FEB.2026

Nobody's perfect. I really wish I could give these guys five stars. Their product is superb, and…read moretheir customer service is wonderful. The only snag is the "lead time": it took my doors 8 weeks to arrive from the moment the order was placed. I realize each door is manufactured individually, which is a good thing, of course. Still, 8 weeks is a long time. Apart from that, if you're looking for new doors, this is a great place.

DO NOT ORDER DOORS HERE. The company openly lies about shipping and order details. Doors are…read moremanufactured in Belarus (hello to US Sanctions), managers are always MIA, and if you are lucky to get to one, bluntly lie about the shipment status. IF the order arrives, the good chance that the part of the order or details are incorrect, and you would have to wait another 6-9-12 months for the corrected parts. All troubles with shipment are understandable, the lies about the order status- unacceptable.

I am a happy customer! Robert was very helpful and honest…read moreprofessional. He helped me to find matching style hardware and glasses for our new bathrooms. I am a very picky customer but I am very happy with the result. The process was fairly quick. From the order to installation took only 2 weeks! The quality of glass is good, installation job was very professional and attention to detail, and price is fair. I totally recommend!

Robert is a true professional when it comes to glass he was able to make me a glass shelf on the…read morespot him &his crew or top-notch people with high work ethics highly appreciate you guys definitely would highly recommend if you need custom glass done. These people are the best at what they do.

The ceiling mount of the shower door frame had become damaged by paint penetration and therefore…read morethe door panel had to be reinstalled. Fortunately Vitaly and his co-worker were able to take care of that just a few days after we contacted him. As with our previous experience, Vitaly was exceptionally friendly and his co-worker was also very nice.

Smart, resourceful, and friendly. Great problem solving to fix an old install with minimal…read moredisruption.

Really enjoyed doing business with Broga windows and doors. Working with them during COVID was…read moreamazing and the sales staff I dealt with (Evelina) was an absolute GEM and very knowledgeable. Knocking off one star because the "curbside delivery" is not to the floor, but the delivery truck showing up with the expectation that you have a crew to unload, and no liftgate service available. As a homeowner/buyer accepting 20 windows and doors, this posed a logistical problem. After enjoying my new windows over the hot summer months, I can tell you they have unreal air sealing qualities and the insulation in the triple glazed glass was phenomenal. -chris

I am giving this business one star, not because of their product, but because of their service. The…read morewindow and doors are nice quality. I purchased windows and doors for our entire home, and the frosted glass, which was supposed to be plain, came with a strange pattern. I contacted Broga, and eventually received new glass. There were costs associated with this: -labor to unload the new glass from the truck -labor to remove the old glass from the frames and install the new glass -disposal costs for the old glass and packing materials I covered all these costs. Two windows came without clips to hold the screens. I asked for the clips, and was told that I needed to cover shipping costs. I assumed that they were coming from the US, but got a bill for $65. Broga has refused to cover this cost, and pretended not to know what I was referring to when I sent them a copy of the invoice.