Outstanding customer service, they were genuine, responsive and professional. I was on a tight timeline and they worked with me. The team that came out to install was also skilled and professional - thank you so much! read more

Matt and Barabara at J&D Glass are amazing to work with very knowledgeable and professional. Highly recommend for your next window replaced project. read more

We had an outstanding experience with J and D Glass. Tim B. helped us with a delicate job: de-installing two precious stained glass panels and replacing them with regular glass. His professionalism, timeliness, and clear communication made the entire process stress-free. It's rare to have a contractor experience that feels this seamless--Tim was savvy, respectful of our home and the artwork, and clearly takes pride in his work. Highly recommend Tim at J and D Glass! read more

The service was quick responding over everyone else . He came the next morning early and on time. He assessed my issue and found a referral company. Once my issue is resolved I will definitely returned to J&D for my windows. A.B. read more

LOVED this place for a window repair! They offered the best estimate, were very easy to work with, and did a great job promptly. Barbara has managed the office for 16 years and is still in a great mood! Answers calls and questions with a caring attitude. read more

Special order for glass coffee table with curved corners and bevelled. Looked all over town and finally was referred to J & D. They were Perfect. Attention to detail, low price, and great communication with business manager Barbara. When the piece was first delivered to J & D, from fabricator, it was not perfect according to Barbara, so she said she would send it back and get it perfect. No extra charge. We are very happy to have replaced the glass coffee table top, 2 1/2 x 4 1/2 feet with 1/3 inch thick tempered glass, beautifully bevelled, for $400.00. Dennis Woodruff Oakland. 4/7/22 read more

J & D Glass & Sash - Glass & Mirrors Near Me - Berkeley, California

Wow, perfect experience with J&D Glass & Sash. They go above and beyond for their customers, and then some. This was just for a new bathroom mirror. I called last week, and Matt came the next day to measure. Mirror was done a few days later, and James came today to install. Both of them are amazing, and the answer to everything is "Yes, sure, no problem"! They were extremely accommodating about using the old wood frame for the new mirror. Easy, easy, easy, and perfectly done. They are the *nicest* people in the world, the BEST. Barbara in the office is so nice, always answers the phone right away and really helps you. Great price too. Highly, highly recommended! read more

Had a broken front window on my house. They responded quickly with a quote and the when doing the actual service. Would highly recommend!

We needed to replace the glass in a tall window and also to replace a seriously jammed cheap window. After dealing with other glass companies, where just getting an estimate was like pulling teeth, J & D was different. They set up an appointment for the next morning, for an estimate to fix the broken window. When they came to fix that, they also quickly fixed the jammed window - No charge! They are now our go-to window and glass people. We are singing their praises to friends and family. read more

Our dealings with Barbara on the phone, Steve who did the estimate and James the installer were all great. Everyone was efficient, professional and friendly. The work was done as scheduled with a minimum of fuss. read more

They were able to make an emergency repair on a window that would not lock. Since the window was no longer being made they made extra phone calls to find a vendor that had this part that was needed for the repair. I really appreciate their extra effort. read more

Great fast service and glass. Got our broken French door glass replaced and it looks wonderful. Thank you for the great service. Will be back. Highly recommend read more

They came when they said they would. They fixed the broken window. Good work and very professional. And a competitive price too. And they have office staff. read more

This review is long overdue. I ordered two table top safety glass pieces, which were very good quality. Barbara in the office was super helpful and went the extra mile to make sure I had the correct size and quality of glass. She was organized and very nice. Very happy with J D Glass! read more

I am so very impressed with J&D Glass. I bought just two small windows from this company but they treated me like I was a million dollar customer. Something happened with one of the windows and it would not lock. Well Matt worked really hard to make everything right. He followed up with me every step of the way until they had it fixed by installing new sashes. Just phenomenal customer support. I wish I could give Matt 100s of stars for his great customer support skills. Love this company. read more

J & D Glass & Sash - Master bath window. - Glass & Mirrors Near Me - Berkeley, California

Excellent! Above and beyond. I would recommend J & D to anyone who needs glass replaced. The owner is personable friendly, available and was incredibly attentive to our needs as a small business broken in to here in Berkeley. His staff were just as amazing. I would say we were not the easiest clients to deal with - high maintenance if you will - and yet at no time were we made to feel like that. Prices were lower than anyone else quoted, and the time taken to complete the job way faster than anyone else quoted. I cannot recommend them highly enough. Thank you J & D Glass & Sash! read more

Just wanted to give an update, thankfully Steve the owner took care of us and finished the job. If it wasn't for him James and Eli, I would have not updated my review. James is super helpful, friendly, and a great addition to their team. The ladies at the office however could care less about customer service. They don't go out of their way to accommodate and do what's right! Which could be a real deal breaker! Thankfully I never dealt with them from the beginning! Or they would have never hit my buisness yo begin with! read more

J & D Glass & Sash - Glass & Mirrors Near Me - Berkeley, California

As a realtor growing up in a construction household, I am very picky as to who I work with. J and D Glass was referred to me by my window washers to replace huge panes of floor to ceiling glass in my own home. They were absolutely wonderful to work with, reasonable in price, super accomodating, and the crew was incredible. If you need a glass company, don't call anyone else. read more

Excellent prompt service. They came on incredibly short notice 2 days in a row to replace windows after break ins. Frank their technician was an absolute pleasure to work with. Fair price. HIGHLY recommended. read more

Ok, so my crew, working on a 1940's home in Berkeley, with a particularly sensitive occupant, broke a window pane. I called a glass shop. Lady on the phone told me to text my info and she'd "try to have somebody get back to me"......nope. Called a second shop. That guy seemed really surprised that I needed it fixed same-day. Both his ad online, and his sign on his store, offered emergency repair. He said maybe Monday (it's Thursday) and said " hold for a second and I'll check with the owner. After 18 minutes on hold. I hung up......nope. Then I called the right people. Went like this. Hello? J and D glass & Sash, can I help you? (Cheerfully, nice lady.) Hi, I need a piece of glass cut. Ok, what size? I told her. Oh and I'll need some glazing putty. When do you need it? Right now. Ok, it'll be ready in 10 minutes. Just like that. It wasn't ready but I got there in less than 10. A young fellow cut, sanded and wrapped it to go, gave me a big bag of putty and some valuable tips. Total cost 10 bucks. Great folks, great service. I'll use no one else. read more

We recently had to get a tabletop glass replaced. J&D the first to respond to our quote request and also offered the best pricing. We initially ordered the wrong specs which didn't fit the table and because it was tempered glass, we couldn't get it adjusted. Not only did Barbara replace it free of charge, she also offered to deliver it to us again in San Mateo. Great service all around. I would highly recommend them for any glass needs. read more

I called several window companies and J&D had the best prices and had excellent customer service. We had two windows installed and they did a great job. Shout out to our 2nd installer James for being super helpful, personable and a wonderful addition to their team. Thanks again and I will recommend J&D to friends and neighbors. read more

J & D replaced our vanity mirrors in each of our two bathrooms. They also installed twist locks in each of our two sliding glass doors. We had a very good experience with J & D Glass. Customer service was excellent. Barbara at the office was very responsive. We got a two hour window for an estimate. Matt came promptly within the time frame. We are what I would call high maintenance customers with lots of detailed questions on the type of mirrors to be installed. Matt answered our numerous email questions promptly with great details on product specifications, care and maintenance of the mirrors. Elai did the installations and Francisco assisted. They did an excellent job. Elai took great care to caulk the bottom of the J clip and around the bottom of the mirrors to protect from splashing water at the sink. I don't know if I spelled Elai's name correctly. I have heard of horror stories on reviews online of cheap thin mirrors from the Big Box stores with distorted images. Not the ones from J & D. If you have not found J & D Glass, consider them for your glass and windows needs. We highly recommend them. They are a local small business. We will hire them again when we need to replace our windows next. read more

The person I talked to on the phone was very nice and the new window is fine, but my overall experience was quite negative: They left glass all over my porch without saying anything. This is plainly dangerous. It took them only 30 minutes to replace my window but they have a 2 hour minimum so I was still billed $200 for labor. The workers were an hour late and the person at their office had no way of tracking them down, so an hour into waiting I had no idea whether to keep waiting or not. Wish I could say it was better! Again, they were nice. read more

Competitive bid. Replacement double pane front window was good quality and carefully handled. Really friendly installer. Job done on time and payment was easy. What else is there to say? Great experience! Thank you! read more

"Call them, they're the cheapest, and I use them all the time," says my contractor. So I did. I explained a simple order on the phone, and they told me to email them for a quote. This is the same quote that 3 other businesses gave me over the phone, but whatever. So I emailed them, and they never replied... read more

Everyone at J & D is so easy to work with, nice, great communicators and just professional. So refreshing! Thanks for the fast, complete and lovely work on the replacement of the windows in my home, today! We are so happy! And we have instantly noticed that it's a couple degrees warmer in here tonight! Awesome! read more

Excellent customer service! I called and gave my measurements and got an estimated quote for my bedroom window glass replacement. Steve came out the next day to measure the window/glass to make sure that I got the measurement correct. He was on time and courteous. Then the glass was ordered to size and type. A couple days later, the installer, Mark came and replaced the windows. Mark was also right on time. He is also courteous and easy to talk to. This is the kind of customer service that I expect! Would recommend J&D Glass & Sash. read more

They replaced nine windows in a small rental house we own and their prices were very competitive, they delivered on time, and installed professionally. We're asking them to replace windows in our apartment building, so maybe we'll have some more nice things to say about them soon. Update: We've used them three more times for other projects and they were on time and on budget. Very professional. read more

I recently hired this company to replace a broken window glass. I interviewed 4 other local companies and I can't tell you how pleased I am with picking J&D Glass. Every part of the process, from getting the estimate to the replacement was handled so professional. This was not an easy or standard repair. These guys knew what they were doing and showed high integrity in their work. read more

I recently moved into a condo where 3 of the double pane windows were busted which caused condensation to build up on the glass so badly that you couldn't see outside anymore. Sadly, I was preparing to spend thousands-upon-thousands of dollars to replace the windows before my neighborS (more than 1!) came to my rescue and referred me to J&D! Instead of replacing the entire window they replaced only the glass for a fraction of the cost! 3 windows for LESS than 1 grand!! I'm sooooo happy with these guys! My windows look great and my house is so much warmer! I don't have to run the heater day and night anymore! Overall the service was terrific & the price was excellent! They quoted me the lowest of 5 estimates! No wonder why 4 of my neighbors used J&D! They take Visa & MasterCard and they will gladly come to SF! read more

We picked up our tempered glass custom order (to protect the top of a coffee table), everyone was super helpful and friendly. When I asked for a quote, they got back to me quickly and had the best price. We are very happy with the quality of the tempered glass and our experience. Will use them again if we need glass! read more

I couldn't be more pleased with J&D's dealing with our window repair problem (high wind had blown out a piece of the pane in a second floor casement window). They (Barbara) responded quickly and helpfully to my inquiry, they were able to schedule the repair within a few days of the accident, Tristan arrived promptly to do the work and cleaned up afterwards. As a nice bonus, he even left the window less liable to another such accident by adjusting the latch. I highly recommend J&D. read more

We just had the best experience with these guys (and gals, Barbara!), so I thought I'd give a good yelp review. We had a handful of failed double pane windows, a broken sliding glass door and some missing screens. Home Depot wanted us to replace each window unit, but these guys were willing to replace just the glass. They came out quickly and gave us a quote I felt was too good to be true after shopping around for windows and doors. But they ordered the right material, and installed it like pros. They were the sweetest, most professional group of people I've worked with in a long time. The windows fit perfectly and matched the existing windows perfectly. You can't tell that one of the panes was replaced. Everything functions properly, keeps sound out, and looks awesome. Highly recommend. read more

Recently, J & D Glass & Sash replaced the glass in six of my windows. Steve took the window measurements and provided a very reasonable quote for the work. Cheryl coordinated the work with friendliness and humor. Mark performed the glass installation with care and tremendous workmanship. There wasn't a fingerprint to be found on the new glass! I am immensely happy with the finished product. I would definitely use J & D Glass & Sash again. read more

Absolutely amazing!!!! They have worked on two of our locations and all and all I would use them again. Customer service is on point communication was great. If your looking for a company that does things right and in a timely manner you found your company!! I'll be using them again read more

This is the first bad review I write. I tried to support local businesses but need to share my experience as they were not willing to listen. My request was simple. Someone to come out and get me a quote. The lady was quite rude and she said she was very busy. She hang up on me. Since I don't know about too many other window repair services, I gave it a second try. I called a few days later and the same result. My wife called. She was able to schedule someone to come. The day came and nobody showed up or call. I called asking for an ETA. The lady put me on hold and said that she was busy. She offered on day and time, very specific. I said, I'll take it. She said, ok and hang up. No address or contact info asked. I hope if you read this and work for J&D can straight this up. The lady who takes calls was very rude the 3-4 I spoke to her. She even said once to me, I'm busy so call me later once you have made up your time about time - that was when we were trying to schedule something and have only spent 2 minutes, 13 second on the phone. Best of luck. Probably, as you stated, you don't need more business. But if you want sustainability, something needs to change. UPDATE 9/28: to my surprise, 5 minutes after I wrote this review, J&D called me. She explained me their overwhelming workload and promise to deliver this time. 3 hours later a technician was at my house. He was knowledgeable and professional. Made good recommendations and told me the office will send me a quote with details. I will update this review once again I receive the quote (not to talk about pricing but to update on response time and follow up). So 1 star for the follow up call and 1 more for the prompt technician = 3 stars. Again, I will update later. read more

Good work at reasonable prices on short notice. One of your drunk friends broke a window at the bachelor party last night ? J and D glass and sash. You live in the ghetto and someone shot your window out? They are not afraid. High in the Oakland hills fifty feet up? No problem. Commercial, Residential, your kids tree fort, mirrors on the ceiling in the luv shack? Bathtub enclosures, two way mirrors for the bondage room? They got you baby. No auto glass sorry, they have to leave something for the other guys to do. read more

I love this place.....office help is so polite and courteous. I ordered my windows and they came quick and were installed perfectly.

We chose J & D Glass due to the good reviews here. We made a 50% (considerable) deposit for some windows that would take 2-3 weeks to arrive. We waited four weeks, but heard nothing from them, so I called. Apparently they never placed the order after taking my deposit. Lea told me that she did not receive my order because somebody else took my deposit. WTH, is there no communication in their business? That is no excuse. She tells me, "But, you are lucky because the window company we would have ordered from went out of business, so those windows would not have arrived anyway, nor would they have had a warranty. So we can start the process over again with another window company, but you have to pay about $200 more and wait another 2-3 weeks for the windows to arrive." Yeah, thanks, I feel really "lucky". What a waste of a month waiting for these guys to get back to me. read more