This is the only company I know of that makes affordable ear buds with a part that wraps around your ear. I have little tiny ear canals so this has been a huge help for me.
Unfortunately, I had 2 pairs of these ear buds stop working. One of them malfunctioned after a few months & these have a 1 year warranty. Since they say to contact them if you have problems, I chose to do that. Plus, I got these at a Five Below in New Jersey so going back to the store would be difficult. I also don't think they'd give me a refund.
Getting to someone here is VERY hard. I had luck after I did some internet searching and found the name Issac Hamui on a website. I dialed this in their employee directory and got his extension. Apparently, he's the Vice President of this company.
I left a message and shockingly, got a call back from Issac. I told him about this situation and he said they'd send me some new pairs of ear buds.
I was happy to find them after returning from a week's vacation out of state and based on this level of customer service, I think I'd consider their products again. He even apologized for the situation. Bravo! read more