Honest Review ‼ - Important for Clients with Curly / Textured Hair…read more
For context, I have 3A curly hair with medium density.
I gave this salon multiple chances over several months because I genuinely wanted to build a long-term relationship with a place I could trust with my hair and future color services--especially one that uses high-quality products.
Unfortunately, the experience became a consistent pattern of disappointment.
At one point the salon lost their original curly hair specialist, whom I had been seeing every 2-3 months while following all recommendations and purchasing the products they suggested. My appointment was simply canceled and I was never contacted to reschedule. I only discovered this when I called to confirm an upcoming appointment I had booked for my birthday. Suddenly there was "no availability." Only after escalating the situation and speaking with management were they able to find an opening.
When the salon later hired a new curly hair specialist, I booked an appointment to begin services again. It quickly became clear she did not have strong experience working with curly hair. The appointment felt rushed, my curls were not properly defined, and although I paid for my hair to be diffused, it was barely diffused before I was rushed out so the stylist could move on to her next client. I actually left the salon with partially wet hair after paying for a full drying service, leaving my curls without definition or volume. The glaze/color also left noticeable staining along my hairline and onto my forehead that was not fully removed before I left. A photo taken immediately after leaving the salon shows both the unfinished styling and the color staining along my hairline.
Because the stylist was running behind and rushing through the service, I accidentally left my Bounce Curl defining brush at the salon. When I returned to pick it up, my interaction with the salon manager, Deena, was honestly surprising.
I stood waiting at the front desk while several employees were behind the counter, yet no one greeted or acknowledged me. Eventually another employee who was sweeping asked if I had been helped. When I explained I was there to pick up my brush, Deena told the staff--within earshot of me--"If you can't find it, just give her a house brush." She repeated it twice without addressing me directly as if to rush me out of the salon. I was there to retrieve my property, not to receive a random salon brush. When I respectfully clarified this, she simply ignored me. I expected more professionalism from the salon manager. Fortunately, another employee eventually located the brush and kindly returned it to me.
However, the final straw came when I attempted to move forward with the color service I had originally been working toward.
After researching the stylists at the salon, I found that Summer specializes in the exact type of lightening work I hoped to achieve. I specifically requested an appointment with her. To make things even easier, I even booked a blowout service so my hair could be styled straight--eliminating any concerns about working with my curls. Despite doing the research, requesting the stylist who specializes in the color service I wanted, and even agreeing to have my hair blown out, I was still redirected back to the curly hair specialist who had no experience listed for the type of color work I was requesting.
At that point it became difficult not to feel like I was simply being redirected rather than properly accommodated.
For me personally, hair is sacred. Allowing someone to work on it requires trust. Unfortunately, my overall experience left me feeling like my hair type was something the salon simply did not want to deal with.
After months of patience, time, and money invested, I ultimately decided to walk away.
I'm sharing this so others--especially clients with curly or textured hair--can make an informed decision.
