Madonna Gardens staff members are friendly, professional, and compassionate. The facility has a…read moreunique, single-story floor plan and several beautiful (and secure) outdoor spaces for residents and their visitors. The Memory Care offers residents with dementia a lifestyle that provides freedom to make choices for themselves regarding preferred activities and meals while providing support in making those choices.

HORRIBLE PLACE!!! Care is sometimey! Two friends who do not…read moreknow each other had a parent residing at this facility. They BOTH pulled their parent out and placed in another facility. Mom moved from one bad place to another. She will not move again as this second move experience was AWFUL!! One of the things that sold us was wheelchair transportation to/from appointments. We informed them that her doctors were in Monterey and it wasn't until she was all moved in and deposit/rent paid that we were informed she would need to get new doctors as they don't transport to Monterey AND there is NOT wheelchair transportation. The only transportation they have is in a car that the resident has to transfer to/from chair to get in vehicle. Well this didn't go well with another resident. There was only one person transferring her to the car and the resident fell, shattered her ankle and broke her leg and will require a skin graph to cover the area. We were informed after Mom fell "with assistance" that she would require a two person assist. This only happened once when she came back from the hospital after this particular fall. I could keep going but not sure if all will be read. STAY AWAY FROM MADONNA GARDENS IF YOU FINANCIALLY CAN AFFORD ANOTHER FACILITY!!!!!!!!!!!!!!!!!!!!

Great staffing ! Helps you expand your knowledge and encourage you to grow further in the medical…read morefield :)

Administration has shown complete unprofessionalism. My mother is a dialysis patient and originally…read morewas denied admission due to their lack of adequate transportation for her dialysis chair time. This seemed ridiculous because the dialysis center is less than 5 mins away from the rehab. After being admitted to the hospital again after trying a different facility at the next town over (who was willing to transport mom to her dialysis center) we decided to try again at Windsor. She was denied again with absolutely zero explanation. Christina Denbow, community liaison, sent a text saying " It's a denial. Per my administrator and director of nursing." She refused to give an explanation of denial or even bother to respond to any texts after this. I realize there is an extra fee for outsourcing a transportation agent, but considering her insurance pays for this it doesn't seem legal to deny her for this. If nothing else the unprofessionalism is unacceptable.

I can say enough about the amazing staff! As someone that worked as a business office manager her…read moreentire 35 year career, this staff is exceptional! They are so attentive to my mother-in-law's needs like answering her call light promply, encouraging her to participate in activities and especially to eat. Thank you Skyline staff for your daily dedication, kindness and compassion. We appreciate you!!

My grandmother went to Windsor Skyline after she was discharge from the hospital. She started…read moreemergency dialysis during her hospital stay. Mona was very efficient at coordinating her admission from the hospital. She was also very diligent when coordinating all the transportation to and from the dialysis center. All the staff at Windsor was very professional and very helpful. We will visit my grandmother everyday and they were always very friendly. Mona was very efficient and very diligent with my grandmothers discharge. She made sure that my grandmother left with everything she needed. The discharge was very smooth and as her caretaker I left very confident and prepare.

The care that my cousin, Eric, has received from Del Monte Village has been absolutely wonderful…read more He is so happy there! The food is good, the atmosphere is relaxed and positive, and the staff is very helpful and kind. The old owners did their best but the new owners are so much better! Kay has helped me solve some difficult problems with his case that have come up recently. I appreciate the new owners and can see a huge difference in the care.

With Personal experience, I can say with certainty that this facility is sorely lacking. The staff…read moreis friendly but overworked. Some residents get excellent care while others are all but ignored. The administration is inexperienced and lacks management skills. The food is awful with some of the worst tasting and poorly prepared food I've ever tasted. No attention is paid to balanced meals or special needs diets. Laundry service is an absolute joke. If someone can be found to wash clothes or bedding, it may take 24 hours or more to have it returned. The longer it takes to be returned the more likely it will be lost. Clothing will quickly deteriorate because no attention is paid to separating colored from whites and high heat is used to dry everything. On the bright side, the campus is beautiful, cleaning is skillfully handled, and there is an engaged activities director. Residents are friendly and easy to get to know.

Very attractive, dining very good, medical services helpful. However , some services. Like repairs…read morehave deteriorated where you ask for repair of something and no one shows up.

My wife and I moved into Carmel Valley Manor ten years ago and it was the best decision we could…read morehave made. We were relatively young, 67 and 72, but we decided that it was important for us to find a place where we could live for the rest of our life in a secure and active community. We were impressed with the beauty of Carmel Valley, the sunny weather and close proximity to all of the attractions of the Monterey Peninsula. What became more apparent after our move in was the amazing sense of community and love of life that fills our lives here. The residents are active with a multitude of sports, games, special musical events, concerts, fascinating guest speakers, continuing education, painting, weaving, photography, plays, trips to local and bay area cultural events and many, many more. We are never bored and have made many friends which we cherish. We realize, that as we get older everything is in place for us to stay active and independent and when we need assistance it is always available. Equally important, our children are happy that they don't have to worry about us, can visit and stay in the on site guest units and will never be burdened with the trauma of trying to find a place for us in the event of stroke, or other major disabling illness, We like the fact that all facilities, independent, assisted care and the Skilled Nursing Facilities are all co-located allowing spouses who may be recuperating from treatment to take meals and visit together without worrying about transportation to an off site facility. I guess to sum it up. They seem to have thought about everything. Even the staff is like family, providing loving and attentive service every day. For us it's a great value and source of peace for our future. We are thankful every day that we decided to live here in a complete "Life Care Community" where our every need is provided for in all situations that may arise.

If you were looking for a place for your loved one, this place is amazing! The staff is so caring…read moreand helpful and I am so glad that I found this place for my grandmother. She is so much happier here than the assisted living facility she was at. We are so thankful for Ritchie and Antoinette.

I'm a licensed fiduciary and have seen many care facilities over the past several years. I was…read morevery impressed with the warmth and hospitality offered by Country Meadows. Their facility is spotless and feels like a home, not a typical care facility. The property is also nicely manicured with decks, lawns, and walkways so the guests can be outside in a pleasant environment. It is located in a quiet neighborhood that is easy to get to from both Salinas and Monterey. The level of care exceeded my expectations. Maria, the owner, is a RN and is capable of reviewing, understanding, and implementing doctor's orders. She is attentive by going to doctor appointments and learning the specific needs of each guest and offers suggestions on how to streamline ongoing care. I would be happy to share my experience with others. Maria can provide you with my contact information.

From the owner: Country Meadows is a Residential Care Facility for the Elderly. We offer luxurious accommodations;…read moreranging from a master suite with garden views to a private garden view or shared room. Exceptional amenities from a sunroom for dining, a swim spa, a serene pond with a waterfall, breathtaking gardens with walking pathways, fruit trees, vegetable gardens, expansive decks and patios for relaxation. This Paradise Retreat offers resident’s an enriched lifestyle surrounded by natures beauty. The designed amenities and engaging activities promote resident’s well-being and quality of life.

Day before Thanksgiving. Been feeling poorly for a week and a half. Clinic was quite busy. Dr Luder…read moreand staff were excellent.

I brought my daughter in as a walk-in patient and was told upfront there would be a 2-3 hour wait,…read morewhich I understood. I completed all required paperwork and provided correct contact information. After waiting over two hours, I went back inside to check on the status and was told they had called the listed number multiple times and left a voicemail. I repeatedly explained that no calls or voicemails were received on my daughter's phone, but the front desk staff continued to argue with me and insisted they had contacted us. To make sure my daughter could be seen elsewhere, I called a primary care physician to schedule an appointment, even though my daughter had never been seen by that office before. They were able to pull up her chart that had recently been created by Doctors on Duty. When they read back the phone number on file, I discovered that the front desk staff had entered an incorrect phone number. I then called the number that had been incorrectly entered, and the line was not even a working number. This confirmed that no voicemail could have been left. Despite this, the front desk staff continued to insist that they had called and left voicemails, which was extremely frustrating and dishonest. After going to the back to speak to the manager, the staff member returned and told me the only option was to wait an additional two hours keep in mind we've already waited two hours and my daughter was actively throwing up in the car. I understand that walk-ins involve long waits, but the lack of accountability, communication, and compassion from the front desk staff made this experience unacceptable. This situation could have been handled far more professionally and with basic empathy. In my opinion the lack of professionalism and poor communication from the front desk staff suggests a need for retraining or better coaching on patient interactions.