Supposed to be a luxury facility for senior living/Care. Everything is broken. Nothing is getting…read morefixed

In response the The Park Lane's response to my review, I'd like to point out that an ambulance came…read moreand the paramedics had to check in at front desk to let them know who they were there for to get to my uncles apartment, and my uncle was then wheeled out the front door of The building past reception so there is no way they were not aware that he was having an emergency. Whether or not he was on an "independent living " floor did not release you from informing next of kin that their relative was taken away in ambulance. That is why you have an emergency contact list for each resident! Although you claimed the staff couldn't find it ! What if he died ? Would you have called us then ? Please save yourself further embarrassment by responding further or I will write a separate review about the rat infestation my uncle endured there !!!

We hired The Key for 24/7 care for my mother after discharge from skilled nursing. Aids did not…read morearrive on schedule. Aids left before their replacement arrived. Bills were at a higher rate than promised. Unauthorized charges were posted to credit card. I dont know whether our experience was typical, but the quality of care and service was poor.

Sad excuse for an agency that calls itself a health care agency period Management will lie to you…read moreand there's some staff. So lazy, all they wanna do is sit around and get over $40 per hour period Period No concern for fixing problems or making it more tolerable of a health care agency period Not recommended!

A 99 year old friend, Maxine ("Max") moved here a few years ago. I visit her daily. She is very…read morehappy here. She loves the staff.

My mother has been at Ivy Park in Monterey for almost a year and we couldn't be happier. The…read morefacility and her room are beautiful, well-equipped and always clean. The food is like a gourmet restaurant. And the wait staff are excellent. They are patient and remember everyone's favorite order. There are other nice assisted living facilities in this area, but the people at Ivy Park Monterey make the difference. The manager Kellie is running a top-notch operation. Carina and the care staff are always present and anticipating what my mother needs. And they are so kind. Jenny plans the most awesome activities and celebrations. Birthdays and holidays are always special! Maria and Josh in the medical office are super professional and on it. Kathie at the front desk may be the nicest most helpful person I have ever met. She personifies the tone of the facility - happy, helpful and caring. I couldn't give the home a higher recommendation. It is an excellent place to live.

Such a beautiful place & very welcoming. Had a great experience with Gina Di Maria she was a huge…read morehelp. I highly recommend her expertise with this facility. Thank u for ever thing

A wonderful and caring home for Mom! Mom joined Cottages…read moreof Carmel almost a year ago. I would highly recommend this wonderful place that treats you like family and is fully interested and really listens to you. Mom has been in four of the other highest rated facilities locally and this is the best and safest for her. Plus she loves the food - I could eat here daily. The dedicated friendly and respectful nurses, management and staff makes a whole difference. The grounds are pretty and taken care of. Everywhere smells good and is clean. Repairs are taken care of when needed. The only other thing I can say is I wish I found this place earlier. Feeling lucky!

The care that my cousin, Eric, has received from Del Monte Village has been absolutely wonderful…read more He is so happy there! The food is good, the atmosphere is relaxed and positive, and the staff is very helpful and kind. The old owners did their best but the new owners are so much better! Kay has helped me solve some difficult problems with his case that have come up recently. I appreciate the new owners and can see a huge difference in the care.

With Personal experience, I can say with certainty that this facility is sorely lacking. The staff…read moreis friendly but overworked. Some residents get excellent care while others are all but ignored. The administration is inexperienced and lacks management skills. The food is awful with some of the worst tasting and poorly prepared food I've ever tasted. No attention is paid to balanced meals or special needs diets. Laundry service is an absolute joke. If someone can be found to wash clothes or bedding, it may take 24 hours or more to have it returned. The longer it takes to be returned the more likely it will be lost. Clothing will quickly deteriorate because no attention is paid to separating colored from whites and high heat is used to dry everything. On the bright side, the campus is beautiful, cleaning is skillfully handled, and there is an engaged activities director. Residents are friendly and easy to get to know.

Great pay, benefits and the management, owner and our nurses plus our team is an awesome team…read morethat's for sure. Pay rate and very professional team.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

Julie and her team at Halo Specialized Home Care are the top of the line in home health care. They…read morecared for my father for over 2 years. When I first started working with them, they were providing about 40 hours a week of companion type care for my dad and then transitioned into 24 hour a day care for the last few months. I know that Julie must be a good manager because every caregiver she sent to our home was amazing. And I know it takes a good person at the top to have so many good employees. Julie was constantly involved and checking in as well. She made me feel like I was her only client when I know that is the furthest from the truth. In addition to providing so much caregiver support, Julie was also a wealth of knowledge and connections, constantly making insightful suggestions. She was someone to call when my dad had to go to the hospital, and she was instrumental in connecting me with other resources as needs arose. I don't know how I would have gotten through the last 2 years without the team at Halo - they were one bright spot in a really difficult time. I wholeheartedly recommend Halo to anyone in need of reliable, compassionate, and the highest quality home health services.

I have nothing but wonderful things to say about Julie and the entire staff of caretakers at Halo…read more It was such a comfort to know that my dad was well taken care and that Julie was always available for any questions or concerns. Julie is one of the most compassionate and dedicated people I have ever met and she truly puts her heart and soul into her patients. I love that it is a locally owned small business and I highly, highly recommend Halo Specialized Home Care!

My husband retired as a fire battalion chief after more than three decades of service, so he has…read moreencountered countless care facilities on medical calls over the course of his career. He and I walked into Carmelo Park and immediately knew that it would be a wonderful place for my mother. We had initially visited Songbird, their Salinas location, because we know two other families who have loved ones residing there, but felt that Carmelo Park was a better fit for mom. It has been nearly two years since she moved in and she has adjusted well. Sadly, I can tell you that there are other, larger, facilities on the Monterey Peninsula where staff members do not even know the names or medical conditions of the residents they serve. That is not the case with Carmelo Park. The staff treat my mom like family because it is run by a family, not a large corporation. From the activities, parties, snacks, and music, to the loving care she receives, we couldn't have asked for more regarding mom's care. I can wholeheartedly recommend Carmelo Park and feel that their caring staff and administrators have been a blessing in all our lives. Thank you Matt, Karie, Jennifer, and all the wonderful staff members who do such a wonderful job, you are very much appreciated!

From the owner: Care for the Elderly & Developmentally Disabled Long Term Care Assistance of Medications Hospice…read moreWound Care Rehabilitation Respite Care