Terrible Service, Mediocre food, Noisy dining room, not recommended at all. I wish I could give…read morethem zero stars.
The Mint Restaurant is located in the basement of a 5-star hotel, and the bar itself truly is a lovely and unique space. First and foremost, it is a beautiful place--warm lighting, elegant décor, and a sophisticated atmosphere that immediately sets high expectations. Unfortunately, almost everything that followed fell far short of what a 5-star experience should be.
From the start, service was certainly not 5-star. It took nearly 5 minutes just to be acknowledged at the entrance, and then 25 more minutes before a server came by with water and basic greetings. The staff overall felt indifferent and disengaged--very disappointing for a place that appears to pride itself on luxury.
One of the bright spots of the night was the live music. The piano player was genuinely excellent, a real talent and a pleasant surprise. That said, the room itself was extremely noisy--perhaps due to the architecture or acoustics--making it almost impossible to hold a conversation. The sound bounced around so much that the music, while wonderful, added to the overall loudness rather than enhancing the ambiance.
On the positive side, the cocktails were lovely. We ordered the Paloma and the Pisco Sour, and both were beautifully prepared. We actually would have stayed longer and ordered more if the service had been even remotely attentive.
The menu is extremely limited--no real food options of substance. My wife ordered three appetizers and asked to receive one first and the other two when my main course arrived. Instead, all plates were brought out at once, completely ignoring the request. A not so funny part is that I ordered a Caesar Salad without croutons and they brought it with extra croutons. I didn't return the plate because the server never returned to the table to check on us and because, "you know what they say regarding returning food to the kitchen"......
I ordered the lamb chops, and for some inexplicable reason, the kitchen (or the runner) divided the dish into two plates, serving half to my wife and half to me. I ended up eating both portions anyway, but the whole situation felt strange and unprofessional. Worse yet, the lamb chops were hard, not tasty, poorly presented, and not warm. My best guess is that the food sat in the kitchen too long before being brought out.
For the quality delivered, the experience was very expensive for mediocre food, and nowhere near the standard suggested by the setting or the hotel it belongs to.
Overall, this was a very bad experience, and I truly cannot recommend it, especially when Dublin offers so many fantastic dining and cocktail options that deliver far better service, food, and value.