Was very honest and could of took me for a ride and changed my alternator but was honest enough to…read moretell me nothing was wrong. Will use again

Spoke to them twice to confirm an appointment, then on the day of could not get in contact with…read morethem after calling multiple times & leaving a message. Almost an hour after the appointed time I decided to call again, the person on the other line didn't seem to care at all that it was an hour past, said they would still come but at that point I did not want give them my business. Very unfortunate.

I've had the misfortune to require repair work on two cars over the last two summers. Based on…read moreConcord Auto Body Shop's reputation we took our Jeep Grand Cherokee for an estimate last summer and were hoping to have it scheduled for repair while we were away for a 2 week summer vacation out west. Concord Auto Body was extremely busy, but Pete was very accomodating and said he could fit us in while we were away on vacation. We were kept informed on the progress and any additional potential work while we were gone. While still away we were informed that the car was ready and we could pick it up when we returned. The Jeep looked perfect when we arrived to pick it up. The car was also immaculately cleaned which was a bit unexpected. Considering we have two young kids it was a very nice sight to see the car look brand new on the inside and out! In June of this year we had to take my BMW 3 series in for a minor scrape on the front left fender/bumper area. I was dreading the potential cost of this one because a family member had scraped the car with his car and we were not handling through insurance. I feared the worst in terms of damage cost even though the damage didn't look "that bad". Again, we arrived at Concord Auto Body on the verge of a trip to the Delaware coast for a week and were hoping we could get fit in while we were gone. Pete, again was extremely accomodating and said they would fit us in. He gave us an extensive review of what would need to be done to fix the damage including several potential addtional significant costs that might be incurred depending on what was found underneath the bumper and the various sensor for park distance, etc. We were again kept informed throughout from the call a week in advance of our drop off as a friendly reminder and during our trip to inform us what was done and when the car would be ready for pick up. Upon our return yesterday, the car was sitting there waiting for us. The car looked perfect like it just came off the show room floor of the dealership. Pete and the crew inside were extremely friendly and we joked around about how my Dad still wouldn't be invited over for Thanksgiving for damaging my car. As I got into the car, I was again floored by how clean the car was on the inside as well as the perfect fix on the outside. I genuinely felt like I was driving a brand new car again! Thanks Pete and everyone at Concord Auto Body Shop. You do fantastic work! I hope I never have to see you again, but if I'm in need of repair work in the future, I will definitely be seeing you!

Great customer service and such quality end product…read more Larry and the team worked with my schedule to complete the job so I did not have to rent a car

Very friendly and reasonably priced and had financing available. It continued to work on what they…read morecould find until it was correct..

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

Knowledgeable and professional....... . I recommend using his services....... I was worried that he…read morewouldn't be familiar with Tesla, but he new exactly what to do.

I had a terrible experience with Henry's Mobile Mechanic. He came to my home because my panoramic…read moresunroof on my 2018 C43 AMG was stuck in the tilt position after a recent battery change. Before Henry touched my car, the sunroof would at least open all the way but would get stuck when closing. Henry hooked up a diagnostic tool and kept manipulating the sunroof. He managed to get the sunscreen to close but not the actual sunroof. A couple of days later, I realized the sunroof wouldn't open at all anymore after he worked on it. To make matters worse, I later noticed he had loosened a screw on the sunroof and didn't even tighten it back. I contacted him to come back and fix what he made worse, and at first, he said he would--but then gave me the runaround. I paid him $95 and even tipped $20, and now my sunroof is in worse condition than before. Extremely unprofessional and disappointing.

Exceptional service and affordable pricing! No sales pressure for additional repairs. Liz was very…read morefriendly and prompt in booking my appointment for a heater core replacement. I didn't have a ride back so the owner was kind enough to offer me a ride home when I dropped off my truck. Liz updated me on the progress of the repair and when the work would be completed. The cost was inline with the quote they gave me since I needed an additional part that was discovered during the repair. I was informed of this part and gave my approval. I would highly recommend Keyes Automotive to anyone who is looking for an honest, friendly repair shop with affordable pricing, and exceptional service! Thank you Ryan, Liz, and team!

This was an incredible experience from start to finish. I used Yelp's project tool to look for a…read moremechanic that had availability for a same-day brake and rotor replacement. I had a road trip coming up the next day and this was a true emergency. I took a chance on Keyes because of their close proximity and availability. Ryan messaged me back within 5 minutes of my inquiry asking to call for a consultation. We messaged back and forth and I was quoted a reasonable amount initially. I was able to drive over to the shop within 30 minutes of our consultation. When I arrived, Ryan greeted me and showed me where to drive my car. He is so personable and friendly and truly wants his customers to understand what services need done ASAP and which ones can wait until/before inspection. I opted for some additional filter replacements because he showed me the physical filters and explained why they were bad. He let me know my car most likely needed some additional services that would be needed to pass inspection and let me know it didn't need to be done today. He let me know how much those services would cost parts and labor wise, but he also let me know the time needed to repair that service as well. Marty, the mechanic working on my car, did not wait to begin working and checking for additional issues once it was lifted. He was extremely quick and knowledgeable. He is extremely communicative and overall from the initial consultation to the end result, I was only out about 3 hours (our chat, the drive, and the service itself). I will be screaming about Keyes from the rooftops and recommending every family member and friend to come to them for any car issues. Thank you again! Cannot recommend them enough. (for reference: I drive a 2016 Mazda CX-5. I was looking for brake replacement and left with a brake, rotor, cabin filter, and oil change, all of which we're desperately needed) They accept tap-to-pay as well as card!

Highly recommend this shop. My brother experienced problems with his vehicle. Went to Pep boys…read morewhere he spent over $400.00 for work. Drove about a mile and thr same problem started again. The Pep boys guy looked perplexed and said, " "Well, it must be a bad transmission !". After arguing over $$ that was wasted, we got 1/2 back, then he recommended taking the car to a Meinke where a friend worked. Having seen enough of his shenanigans, I told my brother, "No way are we listening to this fool !". I remembered seeing Charlie's Transmission every day on my way to work, so we stopped by. Same day service. They were friendly, easy going and honest. Flushed the tranny, new fluid. Car is running great ! My brother is happy and we have found a great local business to support. They do other repairs and inspections, as well ! Great place !

My transmission fluid was smelling foul and Charlie's replaced it and my car is running great…read more Honest, knowledgeable folks with fair prices. They were terrific to deal with and I definitely would use them again in the future.

Got into an accident and had my repairs done at Puz's since it's so close to home. About 6 months…read morelater, washed my car for the first time and the clear coat left peel spots only on the fenders/bumpers that they replaced. I've had this car for 7 years and didn't do anything different. I feel like they charge a boatload and claim manufactures products were used, but instead used cheap stuff to repair my car.

Puz's offered excellent service. I called them after my car was side-swiped and I needed to have 2…read moredoors replaced because of their wonderful reputation in the community. They called me to update me on the car's status, were easy to reach via phone, gave very clear information about what they were doing, and were very empathetic to my situation. It was also so nice to go to a place that was not a chain but a local business that did intentional work on my car. My car doors look perfect and everything has been running smoothly. Highly, highly recommend them!

I had an outstanding experience with B&G Auto Body from start to finish. Their entire team was…read moreincredibly helpful, professional, and proficient in repairing my truck. From arranging a fast tow to the shop, to keeping me updated every step of the way with phone calls and text messages, the communication was exceptional. The turnaround time was impressive as well--they completed the repairs in under a week without sacrificing quality. Knowing the work is backed by a lifetime warranty gave me even more confidence in the repairs. It's clear they take pride in both their craftsmanship and customer service. Fantastic company with fantastic people. I highly recommend B&G Auto Body to anyone looking for honest, high-quality collision repair. Thank you again for making a stressful situation so easy

Arrived for scheduled estimate Customer Service Excellent!…read moreAsked for keys and drove around corner Job completed in 20 Minutes! After other shop said 4 business days and quoted exorbitant price. Thankfully there are some old craftsmen and quality customer service staff still working in our area,