Alert crooks i paid 3400 to have pair of cats to be fixed i was told one day by mid day it moved to…read moretwo days by the end of that day they wanted to keep my car till weds following week when i was told one day fix i told old guy tom up front they could not keep my car that long i have a job as well he got aggitated and told me he cant promise my car to either be fixed or put back together when i picked my car up it was 445 they close at 5 by the time i went a mile i noticed a banging in front end THAT WAS NOT THERE EVER BEFORE when i went back to have them fix it i was told by tom that my car had 170000 miles n they must of broke when they dropped engine to get to cats and claimed no fault gave me my keys n sent me on my way now my check engine light is back on throwing codes for same work i paid 3400 i asked to speak to the owner he has yet to reach out soo im guessing hes a crook as well im in touch with bbb and a lawyer to get my car right i dint feel safe leaving my car there no more since its old like tom said n most important they did not have courtesy to even tell me my struts got broke they took my money n did nothing but break my car worse its not jyst the crappy work they do its that they only care bout ur money YOUVE BEEN WARNED

This place is great. They are always upfront and honest and staff is always nice and welcoming. I…read morewould recommend 1000%

Very friendly and welcoming staff! Extremely helpful and…read morenice. They were able to squeeze me in as a walk-in for a minor issue. They even serve delicious food on Fridays at no cost!

I am pleased to recommend Malik as one of the best mechanics I have ever dealt with. His integrity…read moreand trustworthiness are unquestionable. There is no doubt that I would recommend going there.

Great experience! Picked up new wheels from Tire Rack right up the street and had Just Tires…read moreinstall them. Staff was great at accommodating the special circumstances (non OEM sized tire and aftermarket wheels). Tires were perfectly mounted, balanced and new TPMS sensors programmed correctly. Care was also taken not to scuff up the new wheels during install which was highly appreciated! Prices were reasonable considering the amount of labor that went into the job performed. Will gladly do business with again!

had an appointment scheduled at 8am to install 2 front tires. 3 hour wait. completely unacceptable…read morefor an appointment scheduled well over a week in advance.

Yep, yep, yep Is the start of Greg's day,…read moreBy lunch he's saying bring it back & we will make it right! Now you want to take your car to a mechanic that you have to bring your car back multiple times to have them fix what they fixed? Your paying for the work, this shop isn't a trade school where they don't charge you! DONT BE COND BY A CON! They charge & do what they want and if they don't wear you down with you keep bring car back to have them HOPEFULLY FIX IT CORRECTLY THIS TIME, Greg then just refuses to address the problem! Meineke & Midas Same company different names Called corporate & per corporate franchises is hold to no standards nor does corporate private shops either. Remember Names are names, the day where a name meant something is no longer and it's about the almighty dollar and how they can get the most out of your pocket!

1/5 would not recommend at all…read more Last month I went in for an oil change in my 6000 miles 2025 twin turbo ram, one I could have done myself yet couldn't due to visiting family and not having the proper tools. Just wanted a simple and quick change, it should have been a flawless job anyone could do yet somehow someway they failed to use the correct oil filter, AND failed to correctly install an air filter I also needed. This caused my truck to continually run lean for the time after I got it done and over with, completely screwing over my engine, causing it to stall MULTIPLE times. As of today, four of my SIX cylinder's are misfiring, and I need a total reset of my trucks computer and another inspection to make sure nothing else was screwed over.

DJ saved my life! My job! My business!! He's really an angel life saver!…read more I was traveling for a work trip in Newcastle, DE, where my GMC Yukon XL decided it would never close the trunk gate! It's stuck opened and I can't go back to northern VA with it opened. I called so many shops at 9 a.m. , and none of them would accept to take me ! They were all busy , nobody had the parts, and nobody accepted my exceptional solution to remove the part and close it manually till I go back to VA and order the part! ... wait! Except for DJ !! Super honest, nice guy who understood my horrible situation , showed sympathy, and accepted to help me! Also, he charged me a very, very reasonable fee while he could've taken advantage of me, especially since I told him how everyone else denied me service ! DJ is a hero ! Honest hero! Not just a mechanic! Congrats to New Castle,DE, for having him!

Our car belt broke while on the way down to Florida and decided to stop here. They were extremely…read morehelpful, kind, and honest. They were busy but prioritized getting our car done same day since we were just passing through. Would go here for all our car needs if we lived here!

Nelson is so helpful and knowledgeable. He always answers his phone. He is honest and his fees are…read morealways reasonable. I will not take my cars anywhere else!

I've been a loyal Ford customer for five years with my Ford Fusion Hybrid and have been working…read morewith Carman Ford for the past year and a half. Unfortunately, I can no longer trust them for anything beyond basic services like oil changes. In October, I brought my car in for a concerning sound coming from the dashboard. Since they were too busy to perform a full diagnostic, the technician only did a minor check. Fast forward one month, my car overheated while driving on the highway. I took it back to Carman Ford, and they claimed to have run a full diagnostic. They told me I needed to replace the thermostat cap and possibly the water pump, with a repair cost of $1,100. Two days after picking my car up, the check engine light came back on. I had to return it to the dealership, and this time they told me I needed a full engine replacement for $10,000, citing a common Ford manufacturing issue. So, the $1,100 I spent on the initial repair was completely pointless, as the car wasn't fixed at all. I towed my vehicle to a mechanic with over 30 years of experience who completed the repair and stated the $1,100 spent with Carman Ford was pointless as the entire engine had to be removed regardless (which included the piece they "fixed") I'm extremely disappointed with the lack of professionalism and competence. I will not be returning to Carman Ford for any major repairs and highly recommend seeking service elsewhere if you value your time and money.

Bought my truck at this dealership in 2016, Brand New F-150. Fast forward a few years later and I…read moream dropping my car off this past week for regular service. I keep my car very up to date and have had little to no issues and with it being at 80k miles I wanted to Carmen ford where I purchased the vehicle, thinking they would take the best care of it. At Carmen Ford I was greeted by a man who loosely informed me that I'm getting the works package. I let him know that I've heard a screeching noise recently and it may be the belt if they could also take a look. He quickly informs me that they will not look or try to fix anything unless we give them the $170 "to search". I said I'd wait and to only fix it if it's obvious. Don't go out of your way but hopefully it's something you guys see and can do for me. He made it seem like it shouldn't be a problem and they will just replace the belt if it's obviously worn down. The next day, first thing in the morning my car is ready. It seemed quite fast and I asked what was all done. He informed me that my oil and tires have been rotated (The most expensive oil change and tire rotation I've seen). Quickly realizing that unless I pay 170 they are not even going to look at my car. So I give the green light, and say please fix the screeching sound I believe it's just the belt from my research and he also mentions spark plugs needing replaced. I give them the go ahead. I receive a call the next day and my car is ready. $1,180 for tire rotation, spark plugs, and putting a clamp on something to stop the rattling noise. The man working the front desk was very avoidant and I had to ask him to explain what I am paying for. He had NO intention. Nearly 900 of this is labor cost. FOR WHAT? On top of this, my electronics in my vehicle have not been the same since. Black screens, and tire pressure alarms changing daily.