These guy who always wears a hat is extremely rude. I would not take your items here.read more

I love this place. I have made so many creative T shirts for myself and for gifts. The turnaround…read moreis next day and the guys there are super friendly and obviously know what they are doing. I have never had a problem with one of my designs, size, etc. it's amazing--you can design, color of shirt, text or image, font, size of font/shirt, placement on the shirt, etc, etc. All the while you can see the product you are creating and view the final product before purchase. The shirt(s) waiting for you are exactly what you confirmed at the end of your design when you placed the order. They are not expensive, and the quality of the T-shirts is as expected. 100% cotton and comfortable. Highly recommend.

The service, selection, value and very friendly, helpful staff, keep me coming back. It's a little…read moretrek for me, as I live in Chesterfield County, but it's always worth the trip.

When it comes to yarn in Richmond proper, this is definitely a place where you'll find a wide…read moreselection of prices, brands, colors, and textures. Considering that there are only two other yarn stores in the greater Richmond area, it's nice to know that there's something for everyone if you're in Richmond proper. You may also find a range of customer service. The first time I went in, I felt very welcomed by the staff members and they answered all of my questions. I was happy to make my purchase. This is what prompted me to return. The second time I went in, the staff member at the register was chatting with an exiting customer about the election. I don't mind a political disagreement or difference but I do mind vindictive racially charged whispers. If your hand is over your mouth as you gleefully lean into your inner mean girl, a part of you knows that what you said isn't entirely classy. Your candidate winning does not excuse bad manners or a lack of decorum. However, it's low form to wish the losing candidate ill, and to hope that they go back to the hole they crawled out of. Wow. It just goes to show that age is not associated with class. Folks are entitled to their opinions, but if you're a staff member hoping to make a sale, it's probably best to keep that under wraps or at least away from your workplace. Not classy, not demure, not mindful at all, and definitely not the kind of behavior that would make America great ... at any point. Note: I do not believe that this staff member reflects the entirety of the others. I do think that, had it not been the day after the election, this person may have been less likely to be less mindful of others in the store. That said, big moments in history do reveal our true character, and I hope this staff member takes the time to be more empathetic and aware of their surroundings the next time they are at their workplace.

I liked their selection of merchandise. I bought 3 Simply Southern tee shirts. My sister-in-law…read morepurchased something also. The unfriendly staff followed us around like hawks and acted snooty. We were tolerated, not welcomed and we were buying things.

Noone asked if I needed anything very uptight. Selection…read morewas way over priced. The Selection they have you can buy at other stores for half the price. This store is way overpriced

Fantastic customer service and FAST! So glad I found this place! I bought 2 champagne flutes and…read morethey texted proof to me and ready the next day!! Will definitely be going back

Very professional and easy to work with. They helped us with the design and guided us through the…read moreprocess. Very responsive and timely and they made our gift so special. Wonderful to work with. I recommend them highly. They have walk ins available as well.

Wonderful customer service! Appreciate their patience and willingness to work with me on a last…read moreminute spelling change just before production. The garment turned out lovely and I'm pleased as punch! It's such a pleasure to work with a local small business.

Rich's Stitches is one of the best vendors I have ever had the pleasure of working with because you…read morecan tell that they care! I had an emergency arise and they helped me every step of the way and the shirt they made is beautiful! They even called before closing to let me know that my order had not been picked up which they did not have to do but I am eternally grateful that they did! They are my go to vendor for all things clothing and will be definitely using them going forward. I also posted this review on Google, that is how much I like them!

Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

Returned after 2 years....what in the world happened to this business? I normally work with Natale…read more Today it was her son. Barely spoke to me. I brought in a pair pants and a pair of patchwork jeans jorts. Nothing overly complicated for an experienced alteration. I'd had them alter 8-9 pieces in the past. But this time I barely get in the door and he (owner) lets me know he is just too busy to alter a pair of slacks in the waist and these jeans jorts. His body language and tone surprised me. I wasn't in a hurry to get them altered so I asked him what was the estimated time. That would have been a great question to ask me...patience I have... He says mid October and I say that's fine. What bothered me is he asked me to enter the dressing room and try on the item I needed altered. He gets a woman to come back. She's great! I overheard him telling her that it was too difficult but the lady is pinning me and quite good. He enters the alteration area with comments that clearly let both of us know he doesn't want her to do the job...maybe he is overwhelmed with a heavy workload. He says to me it's not worth the cost to alter the jorts. I state again I am willing to pay for the work done. Do you know he sat 100.00 dollar? I thought before I try on the slacks I'm going to leave and never enter this business again. He may not be aware of his unprofessional attitude and behavior but I hope he understands it's not the money... it's the professionalism and courteous manner he's sadly lacking. Quality is great. Service requested deserves a zero. But out of respect for Natale I'll give 1 star.

Our experience with this company was initially good. We got a quote for our job and submitted a PO…read more This was in April. A few weeks later, in mid-May, we followed back up to see when our order would be shipping. We were then told that they were backed up and could sent a partial shipment, with the balance to ship in mid-June. We accepted this new lead time. We received about half of our order, but were invoiced for the entirety of it. We paid. Mid-June comes and we send a follow up email to see when the balance will ship. It's ignored so we send 2 more emails a few days a part. Finally, on 6/24 Emma responds that she'll have an update by end of day. That's the last we've heard from them in the almost 3 weeks since and we still haven't received the rest of order that has been paid for. We've sent 4 more follow up emails and have called around 10 times. No one has ever answered the phone at any of the extensions, and all voicemail boxes are full. Emma, Aaron, Chris, Kit, and the general quotes email are all copied on our requests for updates. None have responded. Cannot recommend this business less.

My husband has always wanted to a waffle maker with his initials engraved on the machine so I…read moredecided to gift him this for Christmas. I must have called at least 10 places and only Laser Engraving Pros said they could manage the task. It was a last minute call five days before Christmas and they said I had to bring it in immediately for a chance of having it completed by 12/22. I got it in the next day and Chris came to talk to me to see if the waffle machines could handle the task. Bottom line is, Chris did not know if the waffle maker would be able to handle the laser, but we were both willing to take a risk. Not only did Chris work his magic, but he did it in under 24 hours! It was a Christmas miracle! I am so grateful for Chris, Melissa, and the Laser Engraving Pros team for making this happen! They did such a wonderful job and my husband loved his gift.

Nora (who basically is Art Tailors) is awesome! I've been coming here for a few years. Due to a…read morerampant shopping addiction and tiny arms, I've brought her somewhere between 10 and 15 suit jackets for sleeve alterations. I've tried a couple other tailors in town when turnaround wasn't going to be as quick as I wanted, but quickly came back for my regular items --- and many priority items, since. There's not much variety in what I've brought in (so far), but I'm still pretty comfortable leaving a review that says Art Tailors is the best in town. PS - It is my understanding that Nora has only owned this business for a few years now, so older reviews may no longer be relevant.

Nora is very skilled and pleasant. She shortened sleeves on a wool coat and tailored a quilted…read morejacket to make the shape more fitted. There might be other tailors who are cheaper but the quality of her work shows.