Current and future customer's BE ADVISED, the name of this restaurant may be "It's all good: Southern Kitchen" but you will by no means experience or receive that true southern hospitality. I am taking the time to give this review in hopes most if not all who "google" this location read this.
Mother's Day weekend 13MAY2023, my wife ordered the following side items at 5:21pm 12MAY2023 to be picked up 13MAY2023 for our Mother's Day get together.
A la Carte - Feed four Fixin' (pickup) Southern Green Beans quantity 2, Mac n' Cheese quantity 2, Grandma's Banana Pudding (feed four x2) and Buttermilk Cornbread Dozen. The total came to $74.93 and we did utilize the coupon "PICKUP" which saved us a total of $7.49, then we left a $11.24 tip. We paid for the items prior to pickup. Once the items were ordered my wife received a confirmation text which stated: "Order Alert from: Thank you for your purchase. Your order will be ready on 5/13/2023 at 11:00am at It's All Good: Southern Kitchen 3281 South Church Street Burlington, NC 27215. Please visit your order page for more information or to opt out from SMS messages."
Upon my arrival I did notice the open time for the new location was 4:30pm. I was concerned as I wasn't sure if we were going to be able to pick up our order for our Mother's Day get together. I tried to open the door and it was locked. I drove to the previous location thinking it would be a location for pickups outside of the restaurant hours. There were signs up at the previous location stating the new location change.
I did go back and knocked on the door. I noticed a lady stand up and see me at the door and sat right back down. I continued to knock until she came to the door, as she approached she was disgruntled that I continued to knock and stated, "Sir we don't open until 4:30pm, if you would like to come back" at this point I interrupted and stated "Ma'am, I have an online order to pickup" and did allow her to see the order confirmation on my phone. She then asked the gentleman inside if she had an order in my wife's name and the gentleman was frustrated the order may have not come through properly. The lady stated "ok Sir, we apologize and we will get that ready for you, please give us a little bit." I waited for 15 minutes for the order to be made and once made asked if we could receive a discount or gift card for the inconvenience (mind you the system created the inconvenience). She stated she could not offer a discount at this time and I explained due to the price and the wait, with both of us confused on why our order was an anomaly she stated she would ask the manager. Of course she came back and stated that they could not offer any compensation whatsoever for the inconvenience I asked if they treat all of their customers this way. She replied "Sir, you arrived 15 minutes ago and we got your order ready that fast." I explained to her that the system was not the customers fault but the wait time along with all that went along with my experience should be compensated even when my situation was abnormal was all the more reason to at least offer me a discount even after we previously paid and left a tip! This store clearly did not offer me the discount nor did they want to compensate for my time. It's a little upsetting when my wife and I try our best to create a decent Mother's day weekend for our family and for me to be gone for so long on training events with the Army (away from family 6weeks to sometimes 6 moths at a time) that when you come back to your hometown to be treated as such. I will not be back and hope all take the time to read this. I am a out of the box person and try to give the story on both sides the benefit of the doubt and tell it as I see it but this was not a great experience at all and especially from a company who you would think would offer southern hospitality at its finest. Thank you for taking the time to read this. read more