I had originally visited Tourneau in Caesar's Forum Shops to get two Rolex watches looked at…read more Unfortunately, both had been altered from their original configurations and were unable to be serviced in house. I was referred to Official Time Watch in Utah and decided to call them to find out more about the process. They service both Omega and Rolex and you have the option of bringing in your item or sending it in (insured and tracked--registered mail) to the store for assessment and repair/service. I checked out their website and also saw some other reviews just to make sure they were the ones for me. I like that they provided an estimate for how long it would be for turn around time, recommended methods of shipment, and were very communicative regarding every step of the way. I was emailed detailed photos and explanations and inquired about every little thing pertaining to the watches. I also received an itemized invoice with specific and pertinent photos. And was given a phone call to verify what action to take for each watch. The email I received also included information for return of the item and a signature confirmation upon receipt. The watches were returned with a printed receipt, care instructions, and put in branded single watch holder boxes. I am extremely happy with the service provided and that our watches were treated with care. I will definitely be using this company again for future needs.

In the jewelry repair business, honesty, as well as excellent craftsmanship are at the forefront,…read moreand this company has both. Highly recommend!

I have a watch that my Grandfather gave me. It is wound too tight and needs the spring released…read more I called them and he said it would take 4-5 months to look at it. I asked if they still had a watchmaker on site and he said, "the short answer is, I cannot look at that watch for 4-5 months. Customer Service.... This guy failed. The watch I have is worth upwards of $1200-$1500 and I was prepared to pay him what ever it took to get it running. His EGO and Attitude get in the way of him doing business. I'll steer clear. I was in the Jewelry Business for nearly 40 years and I still have people ask me where to take a watch to have it serviced. The answer now is Anywhere buy Guyos. Don't be fooled by AI generated reviews that tell you how great this place is. Check it out online and then give Mr. Attitude a call and see if they match.

Great service with fair pricing. Discounts for vets! Guyo has many choices for new wrist bands and…read morewatches. He's quick to refer specialist who focus on Grandfather clocks and other specialties.

I don't typically ever leave reviews but this place is the worst business l've ever encountered. I…read moretook my silver necklace to get a simple repaired back somewhere in September of 2023. Then a week later I get an unexpected call that he has lost it, but will let me know if he finds it. Fast forwards 5 months he still hasn't found it and offers to buy a replacement which I was out of town for a month so l wasn't able to meet with him. Fast forwards another 1 month I finally get a call that they have found it. It's February 20th of 2024 When I get there, the first thing I was greeted with " you got the money"? I simply told him wow, you expect me to pay after 7 months! He like yeah it fixed isn't it. he showed me the replacement necklace he got me which was the cheapest necklace ever, it felt like straight plastic and wasn't even remotely close to the necklace that I took to be fixed. I told him there's no way I was gonna pay him after 7 months btw it was only $45. And once I told him that he tried to make me also pay for the replacement. I wish I got a picture because it was not anything close to the one that he lost. Since I wasn't willing to pay, he just simply cut the peace that he replaced and handed it to me and said this is the finished. So basically after 7 months I got a necklace that wasn't even fixed. The part that made me mad as I was patient and was really calm about the situation. Would definitely will never go back and wouldn't recommend it to anyone.

Visited last week for a battery replacement. The worker estimated 20 minutes, so I walked around…read morethe mall and returned to find my $150 watch in pieces! I asked the worker what happened and heard, "It was already like this." It most certainly was not in pieces when I handed it to them. An older gentleman worker seemed flustered with the situation and said, "There will be no charge today." So, I don't have to pay for having my watch broken? The gentleman then asked me to return the next day to pick it up. When I returned the next day the watch had been pieced together the best they could and it was obviously not working. I asked if they could at least fix what they broke and heard, "No, we can't fix it. It's not even an expensive watch." I was handed my broken watch and the gentleman simply shrugged. I was offered no restitution or compensation. I would highly recommend NOT patronizing this business.

I was very pleased with their service and attention. I brought in several watches that needed…read morebattery replacement. I was told by another shop that 2 of them needed to have the mechanics replaced and the others beyond repair. They checked them all and replaced the batteries. Two needed to have more extensive work but not worth doing. They only charged me for the battery replacement and nothing for checking the others. Honest and easy to work with. I live in Heber City and it was worth the trip down. FYI they are an authorized Hamilton and Raymond Weil shop.

NEVER NEVER NEVER BRING YOUR WATCH HERE!!!! I brought my…read morehigher end stainless Swiss watch in for the second time for a battery. They advised me I would also need some routine service including a new gasket.... OK.... I picked my watch up a week or so later. I went skiing a few days later. It was a sunny day with no new snow. I noticed in the evening I had condensation INSIDE the face of my watch. I have never experienced this with this watch and I ski a lot. I called Mt Olympus and they gave me some bogus answer. I asked to speak with the manager, and he too told me I did not know what I was talking about. He even laughed out load at me along with someone in the background. He was trying to MANSPLAIN to me how because my watch was older etc.......I told him I have never had condensation in my watch. He laughed again. I hung up. I called Morgan Jewery and they recommended a watch repair person, who I went to the next day. I left my watch there for him to look at. When I picked my watch up, he stated the case tubing showed some wear and possible rusting, and he had repaced that along with damaged caseback gasket, that he also stated was the wrong fit. WOW OMG! I WILL NEVER GO BACK TO MT OLYMPUS CLOCK FOR ANYTHING. WHAT AN UNBELIEVABLE EXPERIENCE. ****Thank you Ryan for fixing my watch****

Not sure about this. I bought my daughter a 2ct ring when she was 4. Put it away until she was…read moreold enough. Now she is 21and went to get it sized. SHOCK! They can only size it 2 sizes and she needs 2 1/2. But if they could it would be 600$ to size and buy the warranty. It's brand new, in a safe deposit box for 18 years. Not even an offer how to maybe fix the situation. I can trade it for a 4k$ ring, other than that I am just out. Way to win customers with this service. Now imagine if they were to say , "let's take care of this" trade it for another 2ct ring in the right size or something. Not "well you need to spend twice as much". So I guess I'm just out. No good deed goes unpunished right

No discount beyond there made up retail price . I was about to spend lots of money there , but the…read morebad vibes and them not answering my questions directly impacted my decision.

Trevor is the man hooked it up been on a hunt getting games for nostalgia and he came through got a…read moregood selection to play up on and cure my boredom for the next few days

John an Jose always help, they have great customer service, and give great deals…read more This place is hella chill i love coming here

The employees here were so sweet and knowledgeable, Kathy helped explained everything so I knew…read moreexactly what to pick out! I was able to pick out my perfect engagement ring and wedding band for myself and my future husband! If you're looking for a beautiful ring, I suggest Sierra!

My husband worked so hard & saved for months to get me a beautiful custom engagement ring. My…read moregorgeous band was purchased elsewhere and I had Sierra West mount the 3 carat center stone I purchased from them. I never received the appraisal that was promised upon completion so I could not get insurance. After ONE year a prong broke and my center stone completely fell out. My heart was shattered. I reached out to Fred and was told I should have gotten my prongs checked twice a year. That would have been good to know before it was too late. He offered to replace it with a CZ and so generously wave the $50 charge. If you don't want to be gutted like I was, I would recommend going to another jeweler for custom work but if you do decide to trust these people insist upon more than 4 prongs being used to hold your investment together and make sure they give you the appraisal so you can get INSURANCE. I was so disappointed in the entire experience I decided to purchase a replica under $100 and it has lasted years now without a single issue. Price really doesn't matter, the craftsmanship (or lack thereof) does.

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

My go to for watch and jewelry repairs and or purchases. You get what you pay for; excellent…read moreservices and quality. I've been going here for 15 years

It's disappointing that you claim to have no record of my visit, especially since I am holding a…read moreformal Limb Jewelers 'Certificate of Appraisal' in my hand dated October 18, 2025, signed by Larry Limb. My name is clearly printed at the top. My frustration isn't with the quality of the work, but with the fact that I was charged $290 for a full written insurance appraisal and resizing when a simple verbal valuation would have sufficed for my needs. As a professional jeweler, providing the most expensive option by default--without mentioning the more affordable verbal alternative--is exactly the lack of transparency I referenced. I did not get an option at the time for a verbal rate to avoid a $300 bill.