Visited last week for a battery replacement. The worker estimated 20 minutes, so I walked around…read morethe mall and returned to find my $150 watch in pieces! I asked the worker what happened and heard, "It was already like this." It most certainly was not in pieces when I handed it to them. An older gentleman worker seemed flustered with the situation and said, "There will be no charge today." So, I don't have to pay for having my watch broken? The gentleman then asked me to return the next day to pick it up. When I returned the next day the watch had been pieced together the best they could and it was obviously not working. I asked if they could at least fix what they broke and heard, "No, we can't fix it. It's not even an expensive watch." I was handed my broken watch and the gentleman simply shrugged. I was offered no restitution or compensation. I would highly recommend NOT patronizing this business.

I don't typically ever leave reviews but this place is the worst business l've ever encountered. I…read moretook my silver necklace to get a simple repaired back somewhere in September of 2023. Then a week later I get an unexpected call that he has lost it, but will let me know if he finds it. Fast forwards 5 months he still hasn't found it and offers to buy a replacement which I was out of town for a month so l wasn't able to meet with him. Fast forwards another 1 month I finally get a call that they have found it. It's February 20th of 2024 When I get there, the first thing I was greeted with " you got the money"? I simply told him wow, you expect me to pay after 7 months! He like yeah it fixed isn't it. he showed me the replacement necklace he got me which was the cheapest necklace ever, it felt like straight plastic and wasn't even remotely close to the necklace that I took to be fixed. I told him there's no way I was gonna pay him after 7 months btw it was only $45. And once I told him that he tried to make me also pay for the replacement. I wish I got a picture because it was not anything close to the one that he lost. Since I wasn't willing to pay, he just simply cut the peace that he replaced and handed it to me and said this is the finished. So basically after 7 months I got a necklace that wasn't even fixed. The part that made me mad as I was patient and was really calm about the situation. Would definitely will never go back and wouldn't recommend it to anyone.

My watch wasn't a difficult fix, but I could tell the guy running the shop was knowledgeable and…read morepassionate about his work. Most of all, I appreciated that he cultivated an attitude of professionalism and respect in his shop. I also appreciated the integrity and transparency with pricing. Highly recommend!

I have a watch that my Grandfather gave me. It is wound too tight and needs the spring released…read more I called them and he said it would take 4-5 months to look at it. I asked if they still had a watchmaker on site and he said, "the short answer is, I cannot look at that watch for 4-5 months. Customer Service.... This guy failed. The watch I have is worth upwards of $1200-$1500 and I was prepared to pay him what ever it took to get it running. His EGO and Attitude get in the way of him doing business. I'll steer clear. I was in the Jewelry Business for nearly 40 years and I still have people ask me where to take a watch to have it serviced. The answer now is Anywhere buy Guyos. Don't be fooled by AI generated reviews that tell you how great this place is. Check it out online and then give Mr. Attitude a call and see if they match.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

Trevor is the man hooked it up been on a hunt getting games for nostalgia and he came through got a…read moregood selection to play up on and cure my boredom for the next few days

John an Jose always help, they have great customer service, and give great deals…read more This place is hella chill i love coming here

Every time I return here, I receive the same level of high-quality, personable, service, oriented,…read moreservice, and advice. Really great people who have been at this almost as long as I've been alive. They are Casio enthusiast and often have cool vintage. Casio watches. In addition to the expected offerings of modern Casio watches. Awesome! Their new location (moved) is in Millcreek in Ivy Place.

Tunes of watch bands! They know their watches! Have batteries as well. My go to for all my watch…read morerepairs.

I only gave this location 5 stars because of the sales associate Richie. He was extremely patient…read morewith us on our visit looking for an anniversary gift. I originally ordered a black diamond tennis bracelet online and the item imaged online is completely different from then the item that I received. We came to make the exchange and Richie really took care of us. Diana is also amazing to work with with other purchases. We tried to work with the store manager and she came across as very abrasive, so would not recommend. But Richie 1000% amazing. thank you for all of your help and patience today!

Hilarious, easy to connect with people as well as genuine consideration!!…read more Shannon and Richie provide excellent service and the truth about what you're purchasing.

A Review of Brighton To say, " I love all things -…read moreBrighton", is an understatement! I have been a Brighton-captivated customer for at least 25 years. I have purchased jewelry: necklaces, earrings, bracelets; footwear: sandals, sneakers, boots; miscellaneous other items: purses, bags, pens, keychains; and I even purchase and wear their Live Perfume and lotion. I love Brighton's dedication to quality and artistry and their innovative approach to design as well as their impeccable attention to detail. The brand's thoughtful approach to customer experience ensures patrons feel valued, no matter where they are in their journey with Brighton. I've purchased items for myself and items for gifts for my family and loved ones. I have never been disappointed. I have shopped Brighton in the 3 states where I have resided over the past 30 years: Utah; Oregon, Arizona - and, in many states where I was just visiting. I love the product, I love their customer service, the appreciation $30 gift certificates for birthdays and just to say thanks, and I love the staff. Speaking of the staff - Although, I now live in Arizona - I still shop at the store at the Fashion Place Mall, in Salt Lake City, Utah, where my daughter lives, when I am in town. I can do this on-line or on-site when I visit my daughter. One of the loving touches that is their practice is to send a personal note from the staff inside the Brighton delivery. I feel like I get great value for the money I spend there! I recently placed an order over the phone with Shelly, and then updated my order with Mitzi, in the Murray, Utah location (Fashion Place Mall). They went above and beyond to assure me my order was sent correctly and never made me feel like it was an imposition when I called and changed/updated the order the next day. I hope you will consider visiting Brighton and see why I give them such a great review! A big thank-you to the staff at the Murray, Utah, location!

Even though I didn't end up buying something from Brighton Collectibles, the saleswoman, Jane, made…read moremy day. I was recovering from surgery, moving slowly, and she noticed. She asked if I was okay and offered me water and a cookie. I took her up on her kindness, nibbling in between our conversation. Employees make or break a business... Jane is a gem!