I hired ITH Moving for a local move and they severely mishandled two ceramic grills -- a Kamado Joe and a Big Green Egg -- that I explicitly told them were very important. The crew left the Kamado Joe in its stand and failed to remove or properly pack internal ceramic/firebox parts for both grills, destroying those components; several firebox pieces are cracked or shattered and unusable. On-site crew documented and photographed the damage (and reported the shelf was broken), but the office later denied having photos or awareness until repeatedly pressed. Their insurance (Released Value Protection) is essentially worthless -- $0.60 per pound per item -- and did not come close to covering replacement/repair. I also discovered the Kamado Joe itself is damaged; it cost about $3,000 and I'm not sure it will be usable. Despite the crew's efforts moving things, the careless handling of fragile, high-value items, lack of proper packing/documentation, and inadequate insurance make ITH unacceptable, and I strongly advise others not to hire them. read more