This is my second time using The Virus Busters on Merritt Island and their service has been…read moreexcellent both times. Feel confident using them for your needs.

Fixed my PC quickly and at no charge because all they had to do was dust off the motherboard and…read morereseat the RAM. I know from experience that a lesser place would've charged for the same or lesser service. Highly recommended!

They can repair devices, eventually getting it right. However - do NOT expect prompt service or…read moreeven the hint of decent customer service. I was lied to then dismissed. They create bold faced lies and do not take accountability. They will hang up on you as if they don't care or need your business. They care nothing for their customers. I guess being a corporate store (franchise) they get business just because people have insurance and HAVE to take their devices there. If you don't HAVE to, I highly recommend you don't take your devices there (unless you are OK with really, really bad service). Update: I received a reply from "corporate office" you can read below.... but its strange because i left this review AFTER I tried calling that exact number, only to be transferred twice then told to contact Samsung for some reason.... which I promptly did and advised them to consider reviewing this locations certification as an authorized repair facility. But still no real resolution. Stay away, you've been warned. BTW the Titusville location was way better at customer service, Palm Bay, not so much. Batteris plus is also a Samsung authorized center.

I had a cracked screen on an IPad Air and I contacted them and got it fixed the same day. They are…read morevery professional and I will definitely hold onto their contact information for future use.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

My woman wrote this and went in on December 17th:…read more "I went to go to the store to get my phone fixed The store manager/owner at the store personally took my case and said that there was something wrong with my battery. I said ok how much would it be? and he told me the price which was $99. I paid him the price and came back the next day to get my phone. During the process of him fixing my phone he cracked my screen. He apologized and said he would fix it for free ( which i understood completely by the way. i know things happen) but he told me I would have to pay an additional $16( which turned out to be around $24 with tax) for the screen replacement but the labor would be free. i said ok and he "fixed" the screen HOWEVER as soon as i left the store I was still having problems with my battery. I called him right away ( about 10-15 minutes later) he told me that it is ok and that there was something wrong with my charging port too( which I thought was strange because why didnt he tell me that when I brought phone in, right?) but he said I could fix that at a later date i said "ok" THEN about a week or so later, My ENTIRE SCREEN goes black and I cannot use my phone, as well as having the battery issues i had from before. I entered the store AGAIN. I was out of town when this happened and as you may know this can be very dangerous traveling/being on vacation without a way to communicate with anyone. I was STILL trying to be understanding so I came into the store after my vacation, and politely asked for a refund because my screen was broken, my battery wasnt working AND for the inconvenience of having me come back and forth to see him and having no telephone. He said and i quote "I did the service for you maam we do not do refunds" I couldn't believe what I was hearing, he may have "done the service" but this "service" left me with a HUGE NEW phone bill to pay as well as so many inconveniences AND STILL LEFT ME WITH THE SAME PROBLEM I HAD BEFORE I WENT IN AND THEN SOME. but yet he was NOT understandable and REFUSED to give me a refund. He said there was a warranty on it and he could fix the screen still and THEN he ADMITTED to giving me a faulty battery instead of the apple battery and thats why my screen went black. I said "ok" I then saw one of his posters for yelp about a review which I am typing up for you to read as we speak, BE WARNED."

I had my screen fixed here and I'm really happy with the service. The repair was done quickly, and…read morethe staff was very kind and professional. Great customer service and fair pricing. Definitely recommend!

They improperly installed a new screen on my phone and refused to either replace it or reimburse…read moreme. I had the installation problem verified by a third party and it was absolutely installation error. This company does not stand behind their work. DO NOT GO THERE!

I had my iPhone XR both side screen replaci as agreed for 130 and I paid and took my case off and…read morefound out that back screen was not replaced he said o ly side while police was involved and he refused to fix the back as agreed he lied. Even sheriff know that the guy has quite history ripping off! Bad people. He need to be disciplined for lying! Zero rating for them!

These guys are awesome…read more Seriously, we had a tiny problem with a screen replacement and they replaced it no questions asked. Accessories are quality AND affordable. Staff are fantastic and knowledgable. There's also a little tub out front with 2nd hand phone cases for less than $5.. Mostly otter box accessories!!! This place I cannot recommend highly enough. This is how business is supposed to run.

Do not go here. Dropped off my I phone 6 and note 5 to be repaired feb 24. Was charged 447. Took a…read moreweek to do my IPhone and when I got it home the home button no longer worked. When I picked up the iPhone I was told my note wasn't done and I needed to pay 5 more dollars for a battery. Done. 2 weeks later. I call no answer. No one ever answers. Showed up. Store closed during business hours. Finally get in while some one is there. Dude has no idea about my phone. It's not even on the property. Manager took it home. Was told another part had to be ordered and that was going to be free cause of how long it was taking. Another week goes by. Still nothing. Go in during business hours. No one there. Left a note on the door. Go in next day to pick it up. Screen cracked phone in pieces parts are missing. And I was told if I don't take the phone and get out they were calling the cops. Do not go here. Unprofessional, rude scammers had to go back for the parts they forgot. Called my credit card Company to have a full refund since the owners never called to talk about returning my money. Do not go here!!

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

SHOCKINGLY HORRIBLE…read more 1. I asked for the Ipad to be repaired by EOD the following day in order for us to take it back home on the following morning's flight. IT WAS NOT READY BY EOD. 2. I picked it up the NEXT day. THEY GAVE ME THE WRONG IPAD. As we are driving toward the airport, my grandson noticed his apps weren't loaded. It was because THEY GAVE ME THE WRONG IPAD. 3. The work was CRAP. - There are gobs of glue on the edges of the screen. - The main button NO LONGER WORKS PROPERLY. I am going to take the Ipad to an Apple store and see if they can undo the damage done by these idiots.

NOPE! Went in for a…read moresimple battery replacement for my iPod Classic. (Don't laugh. I love my iPod Classic.) A few days later, I got the call that my device was ready. I asked the gentleman if it was working fine, and he responded that he didn't know because they didn't have headphones for an iPod. This should've been my first red flag. Wait... you call yourself a "Cellphone & Computer Repair" shop, and you don't have a single pair of headphones? OK. I went in later to pick it up. $65 later, I'm handed a non-working iPod with no explanation. The only thing that DID work was the red warning to log in the apple.com. Again, this begs another serious question: Why was this not hooked up to an alternate power source to see if the new battery was necessary? S.O.P., boys, but no. Takes me back to 2 years ago when they handed me back a non-working laptop that was only in for a virus scan/cleaning. Only later did I find out that the hard drive was just bouncing around loose upon job completion. Certainly wasn't that way when I brought it in. They just neglect to put it back together properly. Why did I even give Iteck a second chance? Because I was told, after calling around, they were the only local place that could help. THEY DIDN'T!