Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

Guy was super nice. affordable screen fix for iPhone 15 pro max. Only took 30 minutesread more

yesterday I was in coco Walmart store and bought a cover for my IPhone. I told the guy what kind of…read morecharger I have and to make sure the cover allows me to charge my phone on existing charger. He started to talk about magnets, I told him I don't want a new charger only a cover that fits my phone and he sold me this cover for $25. when I came home I noticed that my phone could not be charged with this cover on. I drove back to the store and asked for a refund but the guy told me NO. Why sell me a cover that will not work wit me charger when I specified what I wanted. I find this business policy ridiculous and not the norm in most all stores in the the USA

I am a Brevard Public School teacher supporting 140 students online because of the COVID-19…read morequarantine. My laptop slid to the floor and landed on the corner where the power plugs in and the computer would not charge. I was freaking out. I went to Office Depot where I bought the computer a year and a half ago. They had no solution. I checked with a couple local computer repair places - nada! I finally discovered Virus Busters. I called and they were very positive. The next day, I dropped the computer off about 10 AM. At 1:39 PM, I get a call to come pick up my computer. AMAZING! I did tell them I was a teacher but I don't know if that was why it was such a quick turnaround. Very professional, very safe, and very skilled. AMAZING!!!! Did I mention I think they are AMAZING? Yes, Amazing!

This is my second time using The Virus Busters on Merritt Island and their service has been…read moreexcellent both times. Feel confident using them for your needs.

They can repair devices, eventually getting it right. However - do NOT expect prompt service or…read moreeven the hint of decent customer service. I was lied to then dismissed. They create bold faced lies and do not take accountability. They will hang up on you as if they don't care or need your business. They care nothing for their customers. I guess being a corporate store (franchise) they get business just because people have insurance and HAVE to take their devices there. If you don't HAVE to, I highly recommend you don't take your devices there (unless you are OK with really, really bad service). Update: I received a reply from "corporate office" you can read below.... but its strange because i left this review AFTER I tried calling that exact number, only to be transferred twice then told to contact Samsung for some reason.... which I promptly did and advised them to consider reviewing this locations certification as an authorized repair facility. But still no real resolution. Stay away, you've been warned. BTW the Titusville location was way better at customer service, Palm Bay, not so much. Batteris plus is also a Samsung authorized center.

I had a cracked screen on an IPad Air and I contacted them and got it fixed the same day. They are…read morevery professional and I will definitely hold onto their contact information for future use.

gudrat fixed my iphone 14 speaker in less than 30 mins he…read morewas informative and his service was a good quality and his opening hours is also convenient for me as he stayed overtime for me and fixed my device thank you so much

Horrible experience. Ripoff. No answer on phone. No return call. They will blame your phone when…read morethey give you a crap battery, so they don't guarantee their battery! They have a 5.00 off coupon on their business card but they won't honor it. They just say it's expired but they keep it on the card anyway. They promise a screen protector but then, oops they forget to give it. Definitely not the place to go for a fix!

Replaced iPhone screen using a used but intact screen and saved me money. Did a fine job and very…read moreconvenient location. Much cheaper than Apple store and much closer.

Awful service. bring my phone to replace the back side and front screen and ended with a…read morenonfunctional phone.

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

They improperly installed a new screen on my phone and refused to either replace it or reimburse…read moreme. I had the installation problem verified by a third party and it was absolutely installation error. This company does not stand behind their work. DO NOT GO THERE!

I had my iPhone XR both side screen replaci as agreed for 130 and I paid and took my case off and…read morefound out that back screen was not replaced he said o ly side while police was involved and he refused to fix the back as agreed he lied. Even sheriff know that the guy has quite history ripping off! Bad people. He need to be disciplined for lying! Zero rating for them!

I have used Dan a few times for various computer issues. He…read morehas been great to work with and always gets it done. Busy shop.

Bought a new lap computer from him, I wish I knew more about computers, I'm glad he does house callsread more