Our computers were hacked and our identity stolen. We were advised by the Titusville Police Department to have our computers "wiped" by a professional computer organization. Novatech was recommended so we brought our laptops there. First off, the gentleman that waited on us appeared to have a chip on his shoulder right from the start, he was condescending and rude. He quoted us $263.00 to wipe both laptops and load Windows10 on them. We agreed and left them. We got a call the following day that they were ready, I took $263 cash with me to pick them up. When I arrived, the same condescending customer service agent was at the counter. I gave him the invoice and $263.00 cash. He said it wasn't enough, my bill was $292.09. I told him I brought what he told me would be due and he said "I can't let them go for that." I asked him why, and he said "$292.09 is what's due". I left in an EXTREMELY agitated state. When I returned, I saw the rude CSR leave the counter, and a nicer individual came out (Bob). I paid him, retrieved our laptops and told him that the other rep should probably not have contact with customers unless he changes his attitude. I wish to stress, it's not so much the 30 dollar increase, it's the ROTTEN, RUDE, CONDESCENDING manner in which the customer is treated. I do not recommend this business. read more