Great tile store with lots of options - don't let the outside fool you. Highly recommend and Juan was very courteous and took his time with us. read more

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We found this business by accident and wow are we glad we did! If ever a business deserves an A+++ rating, it is this one. We are in Arizona and found them so easy to deal with (even though they are in Miami area) and SO very customer oriented. Juan instantly understood what we wanted, emailed brochures & then had samples sent directly from overseas to our home to save us time. He was always on top of what was happening with our order (port strikes, hurricanes, etc.) and communicated it to us. We never had to ask him about status. He kept tabs on the delivery after it was shipped and made sure that the pallets arrived safely to our home. It is hard to describe the high level of service that we received. We can't imagine buying tile anywhere else. We recommend this business to anyone without hesitation. read more

I would like to commend Italgres as The most professional and customer focused tile retailer in the entire Miami Fort Lauderdale area. I've never not been able to find what I need at a reasonable price. It's a must see experience read more

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I live in Arizona and couldn't locate what I needed on the West Coast. I was fortunate enough to find found Italgres online and absolutely fell in love with their GLOCAL large format tile. They quickly Fedexed samples and I placed my order immediately. And the price was wonderful! Cheaper than local tile and they had it in stock. I would of waited 8 weeks if I ordered elsewhere. All of this was run through Robinson Zafra at the company. He and his staff went above and beyond in facilitating the sale and the shipping to Arizona. The tile arrived and is amazing! Additionally, the shipper pulled a fast one on us all and overcharged for certain services and then didn't provide a forklift as contracted. Italgres credited us the overcharge. I simply cannot recommend them enough!!!!!! read more

If you want to buy a good car you go to a dealer with experience and quality...that is the meaning of a good quality tiles place as ITALGRES is like Disney world on tiles,is exited to buy tiles there nowhere you can found exclusive and quality materials for floor, wall, kitchen ,bath etc. 2003 nw 72 ave Miami FL 33122 Also in Winwood the Art District I buy my tile there and was a pleasure. read more

My wife and I purchased our first house and went to a number of stores to find the right tile for our place. We wanted porcelain tiles that look like wood but didn't want a product that looked like what everyone else was installing. There are a lot of stores we visited, but only Italgres made us feel like we were being dealt with fairly. Their selection is the best around, their staff is friendly and knowledgeable, and their prices are fair. The owner is a great guy to deal with --he knows the pros and cons of every tile line he carries. He was incredibly patient with us and answered all of our questions and helped reassure us about our tile selection. The tiles we ended up ordering arrived when he said they would and they were delivered without any damage. Trust my wife and me: other shops are not like Italgres. They try and sell you inferior products at an inflated price. If you want to save a lot of time and headache in your tile search process, start and end it with Italgres. You will not be disappointed. read more

If you're looking around the Miami area for a tile company with quality, honesty and integrity DO NOT go Italgres. I repeat DO NOT go there. Initially, I was PROMISED by the seller that the tile would get to my house in 3 weeks. It took seven weeks to get to my place. When it got to my house it had defects. All the tiles had metal markings around the edges from the machinery that does the packaging. Seller promised me that it was ok to install because there was a cleaning product to remove it. He promised me that the tile wouldn't have any stains or markings. Consequently, he was correct and the product did remove the metal markings. However, upon installing another defect was seen. The tiles had cardboard markings from the grooves of the packaging. When the seller was confronted, he insisted that it was not his responsibility to remove the stains/ markings, but because he was a "good" guy he was going to pay for a cleaning company to remove the stains. The cleaners were able to solve 60% of the problem. After cleaning the markings were still being seen. Imagine walking around your house after paying $14,000 on tiles and still seeing solid lines around most of the edges of the tiles. The tile is glossy so the markings are way more noticeable. The seller was confronted again. This time I wanted some compensation because the product I bought was not what he promised me. Consequently, he sent an insurance guy to my house for inspection. The inspector concluded that the tile had a defect and the seller was responsible for the markings, but because the tile was already installed I wasn't going to be compensated. Please, know that the seller promised me that the product he sold me was of the best quality and I wouldn't expect any problems with it. However, at the end I received an email from the seller saying... "You have to clean where you see the markings. Nothing else" Besides the markings/stains that came from the factory, the tile is susceptible to scratches. After 4 months of being installed the tile has become opaque and has lost its glossiness. Please, learn from my mistakes and don't go there. The seller (Juan) will promise you many things, but unfortunately his products are mediocre and lack quality control. read more

Juan and his team offered exceptional service with high quality product at reasonable proces. I bought from Italgres my floors and all the tiles for two bathrooms as well as a vanity. I could not have asked for friendlier and more profesional service. And the apartment looks great! read more

After searching so many places for my wood tile floor, I was fortunate to find Italgres. Not only was I impressed by the amazing selection of tiles, but the staff was more than helpful. Yany, Carlos, Juan and Robinson are true professionals and very knowledgeable about the product they sell. They not only made very smart recommendations, but answered patiently the thousand questions I had about the different styles. They have a huge selection and you will find styles not available in any other store in Miami. Prices are right and quality is their priority. I highly recommend this place, where customer service is above expectation. read more

Italgres is a first class tile company! It starts from the owner Juan and trickles down to his staff. He is patient and offers customer service that exceeds any other tile store I experienced! I have literally been to every tile store in Miami from low end to high end! AT Opustone I found a tile I thought was pretty. I asked for a sample to bring home to see the color. They gave me a 6inch by 6 inch piece. I asked for the large tile and they said I would have to buy an entire box and couldn't return it. Juan at Italgres, personally brought the tile from his store to my home. When I was having my son's small bathroom tiled we ended up short by one piece. I would have driven To Doral and bought the entire box as I was desperate to finish the job. Juan, immediately sent someone with the one piece and delivered it directly to my house. He truly has gone above and beyond all expectations! He also, has a professional tile installer that specializes in large porcelain. 60x60 tile installation. Let me say, after picking the quality tile of your choice it all comes down to installation and the quality of products they use. All of my tiles are perfectly level and the layout was well planned! I could go on and on but I hope anyone reading this will look no further than Italgres!!! After reading several other reviews, I felt compelled to address several issues. First, my downstairs is 1000 feet not a mansion and the bathroom that was tiled was a very small bathroom. I went in Juan's store no less than 10 times bc I couldn't decide and everytime he stopped whatever he was doing to personally assist me. He literally took tiles 30x60 and even 40x40 off the wall towards the front door for better lighting. No one does that anywhere! Also, we had an issues where some tiles broke. I called him and he sent another delivery at his cost! I am not sure what more he could possibly do to be accommodating! Again, thank you to Italgres! I absolutely love my floors! read more

My husband had stopped by the day before and had a male sales rep help him out. He had some great ideas so made an appointment for us to see him the next day. We arrived later than expected and unfortunately the original sales rep had to leave for the day (2pm) so we were introduced to another rep. He was silent and offered no help and was quickly bored by my "small" project of having to retile both my small bathrooms. He walked away to help some higher end customers. Later I asked the lady to help me. I showed her some photos of ideas i had gotten from the website "houzz", she led me to some samples and went on to grimace and straight out tell me that she didn't think my ideas would look good. She even asked me why I liked the tile I was choosing....She told me she didn't like the tile. She also criticized my chose of bamboo floors saying we shouldn't use those for bathrooms. I told her i had researched it and it was a great material for high moisture spaces, increased the value of your home and was eco-friendly. She said she had always heard that wood wasn't good for bathrooms, i let her know that bamboo was actually compressed grass and different then wood. I then asked her if she sold bamboo floors and she said "no". Guess now I know why she didn't want me to pick bamboo for my floors, they don't sell it! Well it was obvious that this place was not interested in helping me due to the small size of my projects. Very snooty place, I can't recommend unless you are going to decorate a mansion, then yes, I am sure they will be very helpful. read more