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    B Five Star Movers - Damaged furniture

    B Five Star Movers

    (11 reviews)

    They took care of getting and delivering a grandfather clock I had bought online, including…read morestopping by here to pick up an envelope of cash for the seller, delivering the envelope to the seller, packing and moving the clock, driving it here, and setting it up in my house. They treated it with great care. I'm so glad I found B Five Star Movers!

    Me and my wife hired this company to help us move from our apartment to a new house. The experience…read morewas as follows: The owner came out at the time he stated for the walkthrough. He was friendly, made a list of all the larger items to move as well as number of rooms. He stated that he would get back with me that night with a bottom line price for the move. Problem # 1. The owner did not call for 3 days but did call with the price. My Wife emailed to get confirmation of date and time. This again took a few days. When he did respond he gave the correct day but incorrect year. Finally moving day arrives. I was clearing out the storage locker when they arrived and my Wife was at the apartment. She stated that they came in to start and walked in eating bags of chips and immediately started complaining about number or boxes, steps, everything. They proceeded to start moving stuff. My wife was trying to help move some things around and help them a bit, and the movers were rude. She also would try to direct them on boxes that need extra caution, fragile items, etc. and the movers just ignored what was said. My wife also would pull some smaller things out for the movers to grab and load and they would just ignore the boxes and ended up leaving them for us to move ourselves. We had 1 small tv we wanted the movers to take and they stated that they were not going to take it because we said we would transport the bigger TVs. While moving a piece of furniture, they damaged and took a chunk out the apartment door frame. Finally they finished loading and we went to the new house. The movers started unloading and me and my wife were trying to direct where each box went. Some items were put in the incorrect rooms, etc. One of the mattresses i noticed they had ripped the bottom of. They also complained at the new place that has only 1 set of steps and only 2 pieces of furniture in the basement. A majority of the boxes went into the guest room, kitchen and master, a few in the office. We noticed the cube organizer was broken as well. When we went to pay for the move they tried to charge a fee for paying with credit card in which we were not informed of. We stated that he never informed us of a fee for credit card payments, so asked for them to waive the fee since we were never informed. The owner was silent for awhile but hesitantly agreed to waive the fee. The overall experience was not pleasant, stressful and half of the moves were rude and inconsiderate. Some of the conversations they had were not very professional. One of the movers, probably the lead guy, was quiet and seemed focused on getting the job done and another was fairly friendly. He worked but also tried to have some casual conversation with us as the other 2 just complained. One i had noticed kind of sat around and didn't really pull his weight. If your considering using this company i would think long and hard as well as check with other places before committing.

    DMV Best Movers - Dent in tv

    DMV Best Movers

    (55 reviews)

    The 2 guys who loaded my daughter's U-Haul in Arlington Virginia were great. They wrapped all the…read morefurniture, paintings, tv etc. with the blankets we rented. This was a small studio apartment move. They were careful while loading and tying everything down. I rented the 2 guys for 2 hours. This was the first time I ever used movers to load and unload a truck. I always did moves myself. The movers who unloaded the truck in Minnesota were done in an hour and 20 minutes. $250 was the charge and I tipped them another $100 because they were so professional and friendly. Exactly 3 minutes after the two hours at 12:03 John called me. The way he started out I thought he must have been sitting there staring at the clock because his first words to me were, are the guys finished loading. I replied they are standing right here. They have three small pieces ready to go on the truck. His immediate, and I mean immediate response was, well I don't do increments of minutes or quarter hours so if you don't want to pay $130 for them to load those pieces tell them to stop. Being in upper management most of my working life I would have never began the conversation in this manner. I'm 72, I knew how to get myself or my company recommended by others. I told the guys to stop loading, I will finish this myself. John heard me tell them this because I had him on speaker. I wanted John to hear me tell the guys I don't want to get you guys in trouble, I'll finish up myself. John started to say something after I told the guys I'd finish up myself, but I hung up rather than continue listening to him. Had I thought about it I would have gotten the phone numbers of the two Arlington men who loaded up the truck and told them when I hear of one of my daughter's friends moving, or one of the people I know, I will call you and tell you I have a person who wants to deal with you guys but not John. Do it on your own personal time. Start your own business. This is how the guys who unloaded the truck in Minnesota got started. They've been doing it 12 years and I can see why as they unloaded the truck. This is never about money with me. I tipped the Minnesota guys $100 and I had no problem paying the $250 for an hour and 20 minutes it took them to unload. I could have used them 40 more minutes and had them unwrap everything and set everything up, but we wanted to do that. It wasn't what John said to me, it was how he said it, then tell the guys to stop, as if that was supposed to make me say oh no, please, don't stop, I'll pay the $130. It's a person's choice how they wants to run their business, however, this is not how you get a recommendation when you start the conversation in this manner. You can use the exact same words used on me but by using a different tone it will not cause the the customer to say, I'll finish it up myself. I'm giving 5 stars to the two moving loaders who were so professional.

    DMV Best Movers lives up to their company name. The team was on time and dedicated to ensuring…read moreeverything was packed and loaded within the set 3 hr time frame. I am still amazed they were able to pack everything into the truck. Very professional and respectful, I would recommend to anyone who needs some help moving, use DMV Best Movers.

    Strategic Moving Services - MD snow situation

    Strategic Moving Services

    (7 reviews)

    Absolutely do NOT trust your move with this company…read more Flaky, rude, unprofessional, sham, inconsiderate, etc Spoke on the phone with Saul 1.5 months prior to my move date and he told me everything would be taken care of. He sent me the confirmation of my move with the date and time and details. I text a week before the move. no response. text again a couple days later and now "there is no appointment or confirmation on file" EVEN THOUGH I WAS SENT THE CONFIRMATION. I called multiple times, sent to voicemail. Left about 5 messages and sent texts. No response, He finally answered and told me he could call me back (this is 4 days before my move). no call back. every other call i made was sent straight to voicemail or no response. DO NOT TRUST THEM. they told me they never had anything on file with me. I was luckily able to cancel the payment from my card company.

    The Two men that showed up, Saul and Abe, were very kind hard working veterans. I've moved many…read moretimes and wished I could have had them every time along the way. They were very careful and thoughtful with our unloading and kind enough to remind me to drink water. They were very kind to my wife and patient with my kids running around as well. They came prepared and ready to get the job done. They were also a pleasure to be around during the process. Extremely valuable and worth every penny and deserve more. Would recommend 10/10 to anyone moving in the area.

    iStorage - selfstorage - Updated October 2026

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