This is by far the best Extra Space Storage I have ever been to. Their customer service is spot on…read moreand they are always nice. I would definitely recommend ShaRon and Megan to anyone needing to move in this area

The staff was extremely friendly and helpful with all my need. They showed me a couple different…read moreunits to make sure I was choosing the right one for me. The facility is kept very clean and uptodate. I am also impressed with the security of the units and feel safe to leave my belongings there.

Best around, usually has what I need. The employees there are knowledgeable and ready to help.read more

I can not say enough good thinks about staff in Lexington Park U haul The are nice and well…read moremannered and patient showing the check in process. There are top knotch and yes as A vet i have moved a few times over past 20 years. Sending thanks your way and the men there are super nice and I an older lady showing some wear and tear. They are what i remember What Maryland Is when i moved here in 1995! I would rent again from them. Area i rented was very clean I would say spotless.Thanks again for superior service!

Move was Dec 12th. staff came in the arrival window. Estimate was accurate and no damage. highly…read morerecommend

Was able to set up pick up time which was nice. However, their delivery availability is pretty…read morelimited.

Michelle is the bomb diggity!!…read more We needed space to store our treasures while staging our home for sale. From our first visit to rent our unit, she has had attention to every detail. Our unit was clean and ready to move in. Every visit was met with a friendly smile and 'Hi! How's it goin'? Is there anything you need?' Our house sold and it's time to relocate. Michelle made reserving our move truck, supplies, and crazy details (nothing is ever typical when you're moving) a smooth, seamless, and easy process. We highly recommend Lexington Park Storage and Michelle ~ Peter and Tammy

This facility is poorly managed and has abysmal customer service. I should have read the review…read morehere prior to booking storage. The recurring billing requested was not implemented. When this was discovered, the manager denied any responsibility and rudely refused the phone call. A call to the telephone number provided on the web site was forwarded to a third party answering service that had no knowledge of the phone number or the identity of the corporate client. A $150 to $200 storage rental has become a $300-$350 rental. AVOID THIS FACILITY!

We have used many storage facilities being prior military. Had a young man Darvus Gray check on us…read moreand he was professional with a great attitude. He told us that if we needed anything that he would be right around we are happy with the storage facility. I highly recommend it.

If I could give less than 1 star I would because of shady business practices. The unit was fine,…read morebut they raise the rent frequently and you can never speak to the Manager. I cleared out of my unit before the start of the next rental month and they would not refund me my Prepaid rent. I paid $250 for nothing in return. Don't use this rental company. They only care about their profits and nothing about Customer Service.

They steal and ruined my stuff! Beware on the paper he sends, it will say stop in route. The go…read morefind a rest area, park near the side of the building or back of building and go through your stuff and then meet you at your at house with items ruined. Service, quality, value of their company ALL BAD. I WILL CONTINUE TO INFORM PEOPLE ABOUT THIS SOLOMON MILBURN Solomon M, owner of MDT Towing, approached me when he saw me &my children at a storage unit where he was dropping off a guy's stuff. Solomon refers to his customer who was moving in that day as the "st!inky African guy." I was worried bc I had never used a moving company before due to concerns and fear about people knowing where I live, scoping out my house, & then the obvious which is property damage, and other horror stories I had heard. All of these things I expressed to him & he assured me my stuff would be tied down and that they been in the business for 12 years. Let me add STUFF IS MISSING & broken. I spoke w/ him on 10/15, the day of my settlement, between 8am and 9am, and inquired whether it was too late to get movers. He said no, we'll be at the storage unit at 2 p.m. Now, I'm big on supporting black owned businesses and Solomon and his team showed me more and more why it was a horrible idea. I will never ever! I asked him if he was sure since if so, we could move the timing if necessary to 4. He claimed the timing was great and that I need to pay $40 for holding fee. I had him on speaker phone, and my realtor, title firm, and daughter were all listening. I have pictures of when the invoice was paid and when I notified him that it was paid. I asked him again about the pricing and whether it will alter due to the last minute, and he answered no. He added, "Better yet, I'll give you a discount of $550, with the $40 included." When he first spoke with me a few weeks ago, he quoted $525 and claimed he would give me a discount. At 2 p.m., myself, my kid, & my closest friend were waiting for the movers to come. I sent him a call/text about their location, and he said they'd be late around 45 minutes after I sat there since 2pm. The truck arrived late, as did Solomon, and the movers (2 guys) did not show up until 4. During our 1st talk, I expressed my concerns about movers & asked Solomon if he did background checks while being concerned about theft. He chuckled. I contacted him after 1 1/2 hours of waiting; at this point, he is waiting w/us for his contracted movers after Solomon also showed up late. I told him I had to leave at 4 p.m. since the guys wasn't there to pick up my son & return the Verizon box to kill time. I was only able to pick up my son, never to deliver box back and the movers arrived minutes later. During that time, Solomon asked me could I run him about 7-10 mins up the street to his truck. Again, this is my time wasted 2 hours yet he needed a ride. I should have charged him for gas. Then he gets in the car asking personal questions after noticing my government laptop and card. He then started asking where I'm from and all other questions he shouldn't have asked. Also, sharing w/myself and my BF about how the African he helped got money, etc. He knew too much personal stuff about his clients that he shouldn't have known. During the transfer of my belongings, they had no tarp, straps, or anything to secure my belongings, as he stated--TV, dressers, nothing. My best friend and I did the majority of their labor running up and down the steps. The guy upstairs was throwing my stuff everywhere. Solomon stayed downstairs on his cellphone. We left the storage unit after 530pm-6pm, and just 10 minutes later pulling out of the storage unit, Solomon called to say they needed to stop for 15 minutes to eat. They ate after arriving two hours late. They stopped at WAWA parked near the side and back of the building. We waited 25-30 mins at my house bc they had the bulk of our things. The 2 guys brought items in, we realized that my big screen TV had been severely damaged. Solomon addressed me as ma'am before stating that they worked for more than four hours and that he will not charge me $735. Now, while he behind sat in the car doing nothing, his the short guy asked me why was he there. I told him who Solomon and he said yes. I told him I was not sure because I figure he go to all sites with them and he said no he doesn't go to all the sites with them. Part2- I will use my SM platform to expose them. After unpacking I found broken class from m entire kitchen set. He takes no accountability. Only 2 showed and he said it would be 3. They also asked personal questions and scoped out my house. The owner still had their cameras up around the home and heard the two way talk amongst them. It was a set up.

Servcie was excellent! The three men that came to my parent's house were efficient. They worked so…read morehard and were very carful with my belongings.

We are using PODS to facilitate a move from a DC college dorm back our home in NC. First, we are…read moregrateful to PODS Moving & Storage for being able to accommodate us short-notice the week of Thanksgiving. So far, we've only had our POD delivered, moved into, and picked back up from the DC location. Five stars go to our Driver, Justin Williams! He was extremely courteous, kind, and patient with what became a difficult campus drop-off. He came up with creative solutions and was highly professional and communicative with our Family the entire time. We were not physically present for either the drop-off or pick-up, but Mr. Williams very quickly built our trust to put us at ease regarding keeping our schedule. We took off 1 star in this review for the overall experience. That automated system or whatever PODS uses to send customer notifications via text & email does not update in real time. Many times throughout that day, we received emails/texts that conflicted with the information communicated by our Driver, or with the actual status of the move. This was very confusing for us. Also, we ordered the upgrade for same-day delivery & pick-up, and once the Driver's schedule ran late, the notification system kept re-timing/rescheduling our initial drop-off service (triggering new & wrong updates) to make sure it could clock our delivery & pick up for the same day. That was very stressful, because in our case, we could not verify when or IF our POD was actually picked up that evening until we called customer service the NEXT day. (Sidenote: Customer Service did work with us to resolve our issue!) Still, it would be better overall if the actual Drivers could do something to trigger the text/email updates, since they are the ones running the schedule. Hopefully, the second half of our move will be smooth and consistent with the professionalism of the first. Until then, Thank You!

if I could give this a negative 5, I would…read more Initial drop off and Pickup went smoothly. no issues. Delivery to new location has been Terrible. It was supposed to be dropped off on Wednesday, 25 November. I took off work to make sure they placed it exactly where I wanted and I lined up movers to offload the container... I waited... and waited... and waited... only to get a call at 4:16 PM to let me know they weren't going to deliver due to a sick driver... "No sh!t", I say... :-) Now, we are rescheduled for Saturday, 29 November... time moved three times and I waited...and waited....and waited... never showed up, never got a call... So I called and spoke with a nice Customer Service rep So it's, Monday, Dec 1st. PODs System says it was delivered... and it's clearly not... So I called. we're rescheduling for delivery on Tuesday, Dec 2nd... crossing my fingers on delivery... Not holding my breath. Meanwhile, I'm getting delivery charges on my account and the timeline for renewal (14 Dec) hasn't budged.... It's a money pit that you should avoid!!!