LOTS OF SAME-DAY AND SAME-WEEK BOOKINGS!…read more PLENTY OF AUTOMOTIVE TECHNICIANS!! I can usually secure an appointment within several days of booking, and there are many Saturday appointments available. I usually get Jonathan or Anthony as service advisors in The Atlantic Hyundai Service Department. Both are extremely knowledgeable and encourage me to use the Hyundai Atlantic app's digital coupons to decrease costs. Both men always text me their digital business card, and they call me with updates while my car is being serviced. They also provide free Lyft/Uber service to customers, like me, who live within the vicinity of the dealership. When I decline a ride home, I wait in either the Hyundai Atlantic waiting area or the Toyota one. Both are comfortable and spacious. My vehicle is usually serviced quick! I am in and out 1-2-3. The advisors and technicians definitely know what they are doing. I highly recommend!

They do no provide complete documents, They play around with the lease cost so your actual cost is…read morenot what was negotiated. They refuse to detail the actual costs.

I financed my first car yesterday at new babylon honda and it was the best experience I've ever had…read moreat a dealership. I worked with Porsha and she made me feel so comfortable, it was a low pressure sale, she explained every part of the process, and I got exactly what I wanted. I worked with Raul to finish the process and he was equally as nice. I know dealerships usually get a bad rep but this one really earned my sale and I would highly recommend them to first time car buyers and any car buyers really. i'm glad I went!

Paid for multi point inspection and was told my brakes were good and that was not the case,dont…read morespend a dime at this place they some crooks. Ill be blasting them with negative reviews every chance i get!!

My transaction was fairly quick. I went in at 9am and I was in my ram by 1. I have a few complaints…read moreabout this place and I'm sure I'm not alone. When I went in I expected a negotiation process, but that was not the case here. The truck was priced under book value anyway so I wasn't disappointed with that. After my test drive I saw that the gas light was on. I'm not sure why, but I noticed every used vehicle I test drove had no fuel. After a thorough inspection of the truck I saw that one of the tires were low on tread and I asked them in the nicest way if they can throw in a tire with the deal and the manager said "I'm not doing a thing to that truck, it's priced to sell and if you don't like it I'm positive someone else will" so they passed the inspection with a low tread tire which is illegal, but anyway ...I was still in love with the truck so I purchased it. After I get out of the finance office and all the paper work was signed I go out to my truck and see that it's still dirty, so I asked my salesman if he can throw in a wash and he ignored my question and switched topics. I was graciously rewarded with a 20 dollar fuel voucher, but I think after spending an arm and a leg on a warranty and a non negotiated price, a tank of gas would have been nice along with a good cleaning, but it seemed like once the sale was finalized my existence wasn't that important. All in all this was a typical "ATLANTIC" dealership.

just add Empire Chrysler Jeep Dodge Ram of West Islip to your list of stealerships ... ughhh Last…read moretime I got my tires rotated was at this place .... now they're saying "someone else cross threaded them wrong" and they had to drill out my bolt. FINE ... he said there may be some slight scratches .... ughhh Go to pickup my Jeep and it's more than a friggin scratch!! They should have replaced my damn rim!! THIS is why people don't go to the dealerships for service ... they're all about squeezing every last dime out of you!

If you are shopping at Volkswagen of West Islip, do yourself a favor and ask for Greg Spiciati. He…read morewent completely above and beyond to help me find the perfect 2026 VW Tiguan. Greg made sure I got the features I wanted and kept me updated every step of the way. His communication was top-notch, clear, and incredibly fast. He made what is usually a painful process quick and easy. He also made sure I understood all the features of my new car before leaving. Highly recommend him!

After spending nearly 2 hours with Jason at West Islip VW and after test driving three different…read morecars (one without any gas) we were told by Jason and his apparent manager that they were unable to give us ANY prices unless we were ready to sign and purchase a vehicle today. How absurdly ridiculous? How is anyone supposed to consider purchasing a car if they are unable to get prices. This left a horrible taste in our mouths. We will NOT be back. And its a shame, because we loved the cars and we are at the end of a lease and need to make a decision. Will we purchase a VW? Likely. Will it be from West Islip VW? I can guarantee it will not be. Terrible experience.

I found a great used Honda CR-V here in their "clearance" lot. Because of a terrible experience we…read morehad elsewhere a few years ago, my husband and I were very leery of dealerships. Our salesman Paul was helpful and straightforward with us. He and one of the managers did everything they could to get us to take the car home that day, which wasn't entirely a bad thing. However the stress began when it came time to sign papers. It was the end of the day and everyone was ready to go home, including us. We wanted to take our time and thoroughly review all of the paperwork. The numbers weren't making sense to us or adding up. Finally they claimed they must've made a mistake and "accidentally" entered a fee twice. This fee was around $2,000 so that was quite a mistake! This seemed very shady so we were ready to walk away, but in the end we decided to go through with it since it seemed like everything worked out in our favor. In conclusion, we did experience some unnecessary stress and they may or may not have been trying to pull a fast one on us, but we love the car and liked the salesman we dealt with.

Went to Atlantic Audi to get a brand new lease. Met the sales team and manager who all welcomed me…read morelike family. The attention to detail was astonishing! Mike did a excellent job going over the vehicles and pricing. Best thing is I work for the same auto group & saved some $ too :) Thanks for helping me with my trade in guys and gals!

Awesome dealership. Best overall pricing, service, environment etc.. they will beat everyone in all…read morerespects. See Greg Connelly for sales and manager Rich. They are awesome as are others. Atlantic Auto Group are the owners of this place and 19 different dealerships with all different brands. Try them first before you get ripped off from other companies. Also Mike K in service is great.

I accompanied a friend to the dealership for an oil change, and unfortunately, our experience with…read morethe service advisor, Tasha, was extremely disappointing. From the moment we interacted with her, her attitude came across as dismissive, unwelcoming, and unprofessional. She carried herself as though she would rather be anywhere else than assisting customers. Neither my friend nor I felt valued, welcomed, or encouraged to return as future customers. What made the experience even more frustrating was how she handled questions regarding the vehicle's service and the issues I expressed concern about. No diagnosis was completed to determine what was actually wrong with the vehicle. I understand that dealerships typically charge a diagnostic fee to investigate vehicle issues, and I have no problem paying for a service when it is properly explained and handled. However, Tasha insisted that I pay $225 upfront before she would proceed with the diagnostic, without making any attempt to contact my extended warranty provider to determine whether the cost could be covered. After contacting my extended warranty provider myself, I was informed that the dealership should have attempted to submit the diagnostic for coverage before requiring me to pay the fee upfront. Instead of making that effort, Tasha dismissed the possibility of contacting the warranty company altogether, stating that they would not answer because it was Saturday. She did not attempt to call, verify the coverage requirements, or explore any available options. She simply refused to proceed with the diagnostic unless I paid the $225 upfront. As a result, the issues I raised with the vehicle remained undiagnosed. This was particularly frustrating because I had an extended warranty specifically to help cover eligible vehicle repairs and related expenses. I would have expected a service advisor to make a reasonable effort to understand the warranty process and help determine what was covered rather than immediately dismissing the option and insisting on an out-of-pocket payment. Additionally, the overall interaction felt more focused on finding additional services to charge for than on genuinely helping the customer understand the vehicle's needs. There was very little effort to explain options, address concerns, or provide the kind of guidance one would expect from a dealership service department. Having previously worked in a dealership myself, I understand how important customer service, transparency, and professionalism are to the overall service experience. I also understand that dealership pricing is often higher than other service options. When customers are willing to pay those prices, they reasonably expect a level of customer care that justifies the additional expense. Unfortunately, that was not the experience we received. I cannot speak to how long Tasha has worked there, but based on our interaction, her approach to customer service left a great deal to be desired. Customers should not feel like an inconvenience simply for asking questions, expressing concerns about their vehicles, or trying to understand their warranty coverage. First impressions matter, and this experience did not leave me wanting to establish a long-term relationship with this dealership. Management should take this feedback seriously and review both the customer service provided and how extended warranty claims and diagnostic fees are being handled. A dealership's reputation depends not only on the quality of its service work but also on the professionalism, transparency, and willingness to help demonstrated by the people representing the business.

We came here based on what we'd heard about their integrity and service and, having bought from…read morethem, can confirm this up 100%. I live in NJ and the DMV was (to put it politely) giving me difficulties. They went above and beyond to help me get the car registered there.

I was dealing with sales person Jeffrey and he was 100% honest about the out the door price…read more Dealership had no problem letting me test drive the car, and covered the cost of any repairs that i noticed immediately. They even followed up on the status of the repairs. As well as kept in touch with me (the buyer) to ensure that i was not having any issues. Made the buying process quick and easy and i already started recommending people to buy from them.

Arnold Chevy was an amazing car shopping experience from start to finish! Ive had my honda civic…read morefor 18years, so I was apprehensive changing dealers and car makes. But unlike every other dealer ive looked into Arnold Chevy was NOT pushy or "salesy" at all! They helped us immediately and made the process go so smoothly and thoroughly! I worked with Peter Tarantino and he was such a Joy to work with! Let me test drive 2 cars, and gave me the best option within my budget without negotiating or pushing for money! The financial department was equally as thorough and clear with everything! I couldnt be happier with my Chevy Trax and would recommend Arnold Chevy to anyone needing an affordable and strong car!

Very disappointed! Do not trust these guys to do what you pay them to do. Brought my Silverado in…read morefor their advertised oil change and tire rotation special. When they finished, I paid and went outside to drive my truck away and noticed that they did not rotate tires. Went back inside to tell the service writer. He went to get technician. He came back with the technician and told me that he "didn't do the rotation because the better tires were on the rear" of the 15,704 mile truck. A nonsense excuse! That's all the more reason to rotate the tires! It is just plain lazy and dishonest! None of this was discussed with me until I came back in to complain. This is the second Chevy Dealer on Long Island that I had this exact problem with on two separate vehicles in less than a year. After having the problem before, I discreetly mark my wheels before bringing my vehicles in for service. That's good practice to make sure the dealer service department is doing what they are charging you for. I highly recommend that anyone bringing their vehicle in for this service do the same.

5 STARS !!! Mike was right on the money... no games, super clean honda... Highly recommend …read more... Vehicle was detailed to perfection ...Thanks much !!!!!!!!!!!!!

What a great car buying experience we had. We got a great car at a fair price. Mike was a pleasure…read moreto deal with and the process was very smooth and transparent. I would recommend this dealership to anyone.