LOTS OF SAME-DAY AND SAME-WEEK BOOKINGS! PLENTY OF AUTOMOTIVE TECHNICIANS!! I can usually secure an appointment within several days of booking, and there are many Saturday appointments available. I usually get Jonathan or Anthony as service advisors in The Atlantic Hyundai Service Department. Both are extremely knowledgeable and encourage me to use the Hyundai Atlantic app's digital coupons to decrease costs. Both men always text me their digital business card, and they call me with updates while my car is being serviced. They also provide free Lyft/Uber service to customers, like me, who live within the vicinity of the dealership. When I decline a ride home, I wait in either the Hyundai Atlantic waiting area or the Toyota one. Both are comfortable and spacious. My vehicle is usually serviced quick! I am in and out 1-2-3. The advisors and technicians definitely know what they are doing. I highly recommend! read more

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They do no provide complete documents, They play around with the lease cost so your actual cost is not what was negotiated. They refuse to detail the actual costs. read more

6/15 my car had the exact same problem it did when It was towed approximately 4 months earlier. My service advisor Anthony is, and I will try not to be rude, but just the worst in communication. I would go weeks at a time without hearing anything about the car. They claim I blocked their number, I checked and that the numbers he said they call from did not appear on the list of spam numbers I'd blocked. In early July Anthony via email tells me basically if I want my car I can just take it even though he knows it needs fixing. He apologized for his terrible communication at this point. Two more weeks go by at least and I finally hear back from him 7/30 when he says I should have my car back at the end of next week. I had other concerns, not major ones, but they were addressed when I was there when the car was towed. I ask abut these in a reply. To date I have not heard back from him. Finally desperately I try to locate the email for their service manager which turns out to be just a feedback form. I complete it, and immediately I get a call, odd since I allegedly blocked their number. This was a sales call who was nice enough to give me the actual email of the service manager. I reach out to him who apologized for the lack of communication and tells me he'll give me an update that day. The next day, after they have closed, do I finally get the update that I can pick my car up tomorrow. This will have been exactly 2 months since it was towed in. I still dont know if the inspection that was needed will be completed or if the apple car play issue I told them about was addressed. This is after a previous service manager lost my key the last time it was there, and put the onus on me to reach out to them to see if they had found it. he's not there anymore and im sure I'm out of that key. I truly truly regret buying a car from this dealership and wish I could turn back time and avoid this place. read more

Toxic sales environment. They are nothing but liars, 2 negative experiences with 2 different salesmen. Keep away.

Tim Turnbull service director rude nasty and attempts to be intimidating. No concern for customer. He is in service bc his attitude and behavior would not sell cars. read more

I am writing this to warn the community about the predatory and unethical business practices at Atlantic Hyundai West Islip. My 94-year-old mother-in-law went in alone to return her leased Hyundai Elantra. Her lease buyout was approximately $12,000. Instead of acting with integrity, the finance department "took care of her" by signing her up for a $21,000 loanjust to keep her payments at $300. They effectively overcharged a 94-year-old woman by $9,000 on a car she already owned the rights to. When I stepped in to resolve this, the experience went from bad to worse. The Director of Used Car Sales offered a low-ball trade-in of $14,000 for a car with only 7,300 miles--nearly $3,500 below the KBB value. When I pointed this out, he became aggressive and told me, "I'll give you a quarter to call them," mocking the situation. Prospective customers beware: 1 This dealership lacks the basic integrity to protect vulnerable seniors. 2 Their trade-in offers are insulting; you will get thousands more at Carmax, Carvana, or through KBB. We are currently exploring all options, including reporting this to the Better Business Bureau and the State Attorney General's Consumer Protection division. If you care about how your elderly family members are treated, stay far away from this establishment. read more

We recently leased a 2026 Tucson from Atlantic Auto. We had alot of personal stress going on in our lives at the time, but our old lease was due. Our salesman David B. was the absolute best! He was extremely helpful, patient, knowledgeable and supportive as he helped us make the right decision. He always followed through whether it was returning calls or texts to answer my never ending questions. We love the car, we love David and his caring professionalism and wouldn't hesitate to recommend David next time you are in the market for a car. Gail and Bob Reissman read more

I love the car I bought. I did not like the buying experience and I walked away feeling ripped off - and I'm still irritated about it three months later. The salesman did the bare minimum explaining car features to me and I had to chase the finance guy for a copy of the bill of sale. They also lowballed the shit out of me on my trade. I certainly won't come out of my way to come back. read more

The worst dealership experience possible. Avoid. We bought what was supposedly a Hyundai Certified Pre Owned 2023 SantaFe. CPO stipulates that vehicles pass a 173 point inspection. Not at Atlantic Hyundai. When our SantaFe arrived, shipped to us out of state, it was obviously well short of CPO status. It was badly abused. Atlantic asked us to send an estimate of the cost to get it to CPO status from a local Hyundai dealer. We paid for this evaluation at our own expense. The amount? $17,800. To get a $32,000 vehicle to where it can legitimately qualify as Certified Pre Owned. $17,800. Not a minor oversight. Damaged wheels, tires, front end, slashed leather seats, glass fragments in the dash, cigarette burns, body damage. A window sticker and dealer marketing plates proudly celebrating "Certified Pre Owned". And trashed. The result? Silence. Hyundai Motors USA, the NY Attorney Generals office and the FTC were involved. Silence. No willingness to address any issue. No calls returned to anyone. A month went by. No plates, no taxes paid. The vehicle transit tag expired and it can no longer be driven. Silence. No calls returned Avoid these people. There are no words to describe their ethics. read more

Worst service ever.Service adviser rude. Service manager would not come out to talk to me. Stay away!

Took my car in for mold in the AC system. It's so bad the vinegar-like smell is burning my nose and my asthma has been terrible. I actually have to go out, start the car, open all the windows & turn the fan on high to air it out before I can even get in to drive it. Took it in for what SHOULD have been a warranty repair. Instead "Ali" blames ME for the mold and says it's because I haven't serviced the AC system. I've owned 15 cars in my lifetime, none of which ever REQUIRED regular maintenance on the AC system. He tried to tell me they have to clean out the whole system, change the cabin air filter - that I just changed a month or so ago - "because it's probably damp". I also needed an oil change. I get free ones w/the lease. After telling me the cost of $319, I gave them my credit card because I was going to arrive at the dealership to pick up the car after they closed. I knew the minute I picked it up NOTHING had been done. I could clearly smell they sprayed deodorizer in the vents & that's it. 2 days after that wore off the vinegar smell was back with a vengeance. Checked the cabin air filter; it was the one I installed so I knew they didn't change it. They even charged me for the oil change. Calls to the dealership have gone unreturned. Filed a chargeback w/my credit card company but I'm sure they'll side w/the dealership. This dealership is 45 mins from my house, so going back and forth for something they should've covered under warranty and had this over and done with is extraordinarily inconvenient. read more

wow. where do i begin. service department lies to you about when you'll get you car back. they'll just keep extending the days. first it was wednesday. now it's thursday. now "the goal is friday". and they NEVER have loaner cars available. ever. no body picks up the phones, somehow the service advisor is always out at lunch. also the service on your car isn't great either they gave me my car back in a worse condition than when i brought it in. i'm talking cracked wheel wells. after a 5 figure repair bill. wow. i wouldn't recommend this place to ANYBODY. Atlantic Hyundai is the WORST DEALERSHIP on the island. read more

## SCATHING REVIEW: Atlantic Hyundai Service Department - A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai's service department wasn't just bad--it was a cascading disaster of dishonesty, negligence, and outright contempt for customers. If you value your time, your vehicle, or your sanity, **RUN**. ### The Downward Spiral: 1. **Predatory Upselling:** Brought my top-tier Sonata in for a *simple software update*. Immediately, they tried hustling me for unnecessary new tires. Fine--annoying, but typical dealership behavior. Then came the first lie: "It'll take 2 hours." 2. **3.5 Hours Later... Disaster:** Anthony (the face of this fiasco) emerges to announce they **bricked my car** during the update. It wouldn't start. Their solution? A "rare" part was needed, with a **2-month backorder**. My premium sedan? Held hostage. Their "courtesy" loaner? A bare-bones Kona that felt like a golf cart. 3. **The Loaner Shakedown:** A month and a half into this nightmare, Anthony calls demanding the Kona back *immediately* because they "needed it for the sales floor." **Unbelievable.** They break my car, strand me for months, then try to leave me *completely* without transportation? I refused point-blank: "You get the Kona when I get MY Sonata back." 4. **The "Corporate Miracle":** After escalating to Hyundai Corporate and getting a case manager involved? **POOF!** Like magic, Anthony calls *the very next day*: "Good news! The part arrived and your car is fixed!" **LIES. ALL LIES.** There was no 2-month backorder. They sat on my car for weeks, only springing into action when corporate cracked the whip. This wasn't service; it was **calculated negligence** until forced to act. ### Why They're Unforgivable: * **They Created the Problem:** A routine software update **disabled my car**. Their incompetence started this. * **They Lied About Timelines:** The mythical "2-month part delay" evaporated under scrutiny. * **They Tried to Abandon Me:** Demanding the loaner back early showed zero regard for my needs. * **They Only Respond to Threats:** Accountability only exists here if you scream loud enough to corporate. * **They Treat Premium Customers Like Trash:** My high-end Sonata deserved better than being sidelined for a base Kona and bureaucratic limbo. ### The Verdict: Atlantic Hyundai's service department is a toxic blend of ineptitude and deceit. They break cars, lie about repairs, abandon customers, and only fix problems when publicly shamed by their own corporate overlords. **They turned a 2-hour update into a 2-month ordeal and tried to make it MY problem.** **I AM DONE WITH HYUNDAI FOREVER.** And judging by the avalanche of 1-star reviews detailing similar nightmares? **I'm not alone.** Save yourself the rage and take your business literally anywhere else. Atlantic Hyundai Service doesn't deserve your keys, your time, or your money. **Rating: 0/10** (If I could give negative stars, I would). read more

BUYER BEWARE OF GARY CALIXTE My wife and I came to the dealership with the intention of buying a car. We first met with Gary late February and had our eyes on a Hyundai ELANTRA. Last Thursday we put money down on the car and we're excited to pick up the car on Friday. Friday came and Gary told us he hast to change the cost of the car and raise the cost from the 15k that we signed for to 20k based on supply and demand. He said we would be stupid not to buy that car. Gary has proven to be Sleezy and inattentive to all questions. When we asked if we could scan the car with an OBD scanner he immediately said absolutely not there's nothing wrong with the car just buy it and go. During our test drive I had a question about the car and he was watching family guy on his phone in the backseat and couldn't be bothered. I asked him several questions and he gave me the same answer: "it doesn't make just buy the car." Shame on you Hyundai for employing this man who has no interpersonal experience and builds no credibility whatsoever with his clients and is only concerned with making a sale. This man is a disgrace to the company and yet after the supervisors hear what happened you keep him employed. Shame on you. I came to the dealership today to get my refund. Gary saw me and said wait here "I have a sale with clients more important" I put my timer on and while he was out for 20+ minutes I met with Peter and Troy for my refund. If I dealt with these managers from the start I would've had a car from Hyundai. BUYER BEWARE GARY CALIXTE IS A FRAUD A LIAR AND WILL WASTE YOUR TIME. read more

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UPDATE 10/29/2023 I received a call and email form Katrina, representing Jose Munoz office. She has been put in this case after dealing with this for 1 year and 10 mothers to help me. Mind you I moved out of NY so now I have to drive to Long Island, to have someone look at the many color paints used by Shining star Collision of amityville. There is one front fender that was never addressed, a back windshield that doesn't fit properly trying to cover where they refuse to paint properly. Mind you, they were paid in full for this job. I need to make the decision if the5 hour ride and $175. Round trip plus lodging is worth all of this. A living nightmare. UPDATE: 11/2/2023 I sold this vehicle as I cannot support this company. Every day looking at the disgrace they have made of my paint job. read more

Atlantic Auto Group - This is a photo of my 2018 white Hyundai ELANTRA. Photo was taken in the summer of 2023. - Car Dealers Near Me - West Islip, New York

nothing but lies if I can put a 0 star I will I'm trying to sell my 25 N bc I just can't deal with the shit service sales suck, service is the worst so unprofessional no one lets you know what's going on NEVER HAS LOANERS literally has to be the worst dealer on Long Island please don't come here read more

I had one good experience here and that was when I bought 2 cars in a week from the finance manager John and salesman Phil, who are not there any longer. 2 x I brought my 2022 Hyundai Sonata N Line for service. Both times I did ntot recieve my vehicle back when I was told I would. 1st instance I had the tire package, which I purchased with low profile tires. The paperwork they gave me states "we have your tires in stock because we sell the cars". I brought my car in Wednesday night for a Thursday tire appointment, got my car back Saturday after flipping out it wasn't done without the tire being changed. Then was offered an oil change for my inconvenience, which I paid for anyway. 2nd instance was today. The check engine light was on, dropped the car off last night so it would be there for 815. Got a call at 1048 saying "it takes time to locate the problem and I will update you with the progress of the car". No update, no phone call. Again, I dropped my car off the night before. Why would you make an appointment for service if you cannot fulfill your side. This place is terrible, I would not recommend this business to anyone. Stay away from sales. I referred my friend to them and they ended up with the payment they wanted, but for 6 years, instead of 5, same interest rate, same amount down, yet a year more of payments? The kicker was, I planned on paying cash for both cars. When they found this out they told me that I wouldn't get the price that was offerred and I wouldn't get the tire package thrown in for buying 2 vehicles. John had to call me and tell me that management told him, "if you pay the vehicle off before 180 days, I've been instructed to tell you that the tire package is null and void." He then told me that they get paid a rider on a loan or lease for financing through Hyundai financial. Should have known that was shady. He called me 2 weeks after buying the cars so I wouldn't lose my tire packages. If that isn't shady business, I don't know what is. read more

Horrible experience! They charged me $1,500 more than the agreed upon price. Do not deal with this dealership! The General Manager told me they lost money on the vehicle. Meanwhile, their legal counsel admitted that they made $330.82 on the vehicle BEFORE dealer incentives from Hyundai, which means they made a lot more. They are dishonest. Please don't give them your business! read more

0 stars if I could. Incredibly dishonest dealership. Called to purchase the vehicle literally as soon as it's delivered (6/26/2023) cash in hand however was going to finance with them to sweeten the deal... Sales manager called back to shout in my ear he will only accept 2k Over sticker of the vehicle as well as a $995 Doc fee Poor sales man had to be apologising on behalf of his disrespectful and condescending manager yelling like he's my parent. I have screenshots of the communication back and forth wish I could've recorded the phone call. Completely unacceptable AVOID AT ALL COSTS. (Unless getting ripped off is your thing) P.S. edit I had already worked a deal with the sales man to purchase the car today (6/26/2023) for the MSRP of the vehicle however needed his manager's approval. P.S. They report and delete negative reviews from Google read more

If I could give ZERO stars - I would. Sales Department - my salesman NEVER advised me that the car had been in an accident; I found out while I was signing the contract - biggest regret I've had in a while not pulling out at that moment. Service Department - I brought the car in for its free oil change and tire rotation and at the time, my inspection was due so I asked them to do that as well. Went to the counter to get my car - only to be told that the inspection couldn't be done because I needed front brakes to the tune of $500!!! I felt in my gut this wasn't right, as I was burned once before by this dealership, so I told them to forget the inspection. I then brought my car to my mechanic and asked him to check the brakes. Guess what? I could get brake pads on my next oil change - which isn't until 3,000 miles. I hope all these negative reviews will dissuade at least 1 person from going to Atlantic Hyundai. They are EXACTLY what comes to mind when thinking of car salesmen. SHAME ON YOU GUYS! WOULD YOU DO THIS TO YOUR MOTHERS? MAYBE YOU WOULD ??? read more

this is a reminder review beware of this company I purchased a used sonata from them and purchased an extended warranty 2 years later the motor blew. after providing all maintenance records still well under warranty I was told the car was not worth the price of a motor exchange and was left with no car beware of this company read more

Danny K. was an excellent sales person and was very informative regarding the Santa Fe 2024 model I was interested in. He took his time with me and my husband and discussed all of our options and understood parameters I wanted to stay within. Once sent to finance dept. Mr. Hosman was exceptional with us and working with our financial limits. Both of there follow-up was great and we were able to close on a deal in two days. Thanks to the both of them for assistance with this big purchase for the next chapter in my families life. I highly recommend coming and seeing the team at this dealership. read more

We had a surreal experience at Atlantic Hyundai yesterday. While waiting to see someone, we looked at a Santa Fe and when a saleswoman came to us, we didn't even believe she work there at first. We told her we wanted to look at an Ioniq 6. She immediately frowned and said they were out of stock but that she had one outside she could show us. She literally only unlocked the car for us, usually they tell you the car's characteristics and all. We asked when the car would be back in stock and she said 7/25, asked us what deal we saw, we said $3000 down and $189 a month and she said that was a deal valid for only 9 days and now the car goes for $650 a month. The deal is still advertised on Hyundai. She then basically walked us out of the dealership. She treated us a mix of her believing we couldn't afford the car (lady, It's not that we went to a Ferrari dealership, it was a Hyundai...) and her trying to scam us. We literally thought she wanted to set us up so that next time we'd be back we'll expect to pay $650 a month. We also suspected that she wanted us to buy a more expensive car for the higher commission,although she didn't try to push us towards another model either. At any rate, we'll go to another Hyundai dealership. Even if we have to drive 30 minutes to get there, we don't want to deal with this shady business and be treated like this. read more

The story of this place is truly a sad one, where I used to hold in high regard, and was going to give my business of a new car acquisition to it again, but after todays experience, there is ABSOLUTELY NO WAY in hell I will ever return to this place. So, I come in to service a family members car, as I am doing errands for them during COVID so they can stay home as much as possible, so I bring the car in after making an appointment this morning, guy on the phone was nice, courteous, professional, thought it would be like the same experience when I bought a car here 10 years ago. The low tire light was on, and one other dashboard icon was as well, so I wanted to have it inspected. I get brought in to meet one of the service reps, a new girl, brand new, probably her second day. She was sweet enough, just new. She asked the help of another dude there with the computer, and this is where I wanted to make a note. THE COVID SAFETY OF THIS PLACE IS ATROCIOUS AND DISGUSTING. People talking to each other with masks on their chin, taking masks off, hanging on one ear, no hand sanitizer ANYWHERE, Customers walking around maskless. It could be considered spreader central if you're not careful. The inspection came back with plenty needing to be done on the car (of course) new brakes, 2 new tires, inspection (this we knew so we handled it here anyway) alignment as well. So, why not get it all done. I was stuck at this place for 5 hours, and I waited outside, in the cold, away from everyone, and tried to dodge those who had masks on their chins or no masks at all. And people wonder WHY Long Island is the worst infection rate in the state at the moment, people being jerkoffs. Also, I considered checking out the new cars in the showroom. Worked with one of the sales reps, not a bad guy, not too pushy, but also didn't really assist me with questions I had. Also, kept having to pull his mask up over his nose continuously. He did let me test drive a Kona to get the feel, and that did help me decide that the Kona is not right for me, so that was a helpful bit. Overall, after reading the other reviews, having this experience today, and being truly saddened at how GARBAGE this place has become since I got my car here 10 years ago, I will not return for any business here, anymore. EVER. Also, the repairs were 900 dollars, so they gave me a little bit more of a rip on my way out the door. AVOID. AT. ALL. COSTS read more

ATLANTIC HYUNDAI! A word of caution- never buy from there. Take the drive and go to a different one! I saw on this site a while ago, a new manager Jon was cleaning the place up so we decided to go there even though we've have some bad experiences in the past. Well, I'm here to tell you this was the worst experience yet! We leased a brand new Tucson, the next morning in the sunlight saw it had a defect in the window. We had to bring it to service the very next morning. We were annoyed but things happen, they gave us a loaner and everything would have been ok but when they returned our car, service scratched up our whole driver side door and secured the rubber around the new window wrong! We asked them to personally inspect the vehicle before returning it to us bc service has a reputation of doing this there. Well, no one did. We refused to accept the car back and it went back into the shop. Went to get it again a few days later, the mirror was now attached incorrectly! We were very understandably angry at this point, bc the new car excitement was now gone and we just wanted our car back! Service continued to just mangle it. To Jon's credit- he did try to make it right and gave us a credit for our first two monthly payments, but we just wanted our car! The situation took an uglier turn when we finally picked up our car and it was fixed. We told the salesman to please make sure there was a receipt of all the work done and he said ok, we got there - no work except the initial window was listed! The salesman Anthony told my husband that's to "protect the car fax" we said what about protecting us when something goes wrong with this window and then you tell us no work was ever done? So we once again said we'll get the car once you have the documentation. At this point Jon Stern lashed out at me saying WE are beating them up in this process and he's "not a mind reader" how would he know we want a receipt of the work done! Is that not standard especially after all we went through to want that? Not to mention, we DID ask for it! The communication between him and his team was absolutely non existent! We met the service manager the next morning, finally got our car and receipt with apologies from them and they told us sales caused this- that they told them to cut corners and rush the whole process! He took accountability for their poor work and we finally moved on - but what a nightmare! I just can't believe after all this Jon got mad at us just for wanting our car and proper documentation! I'm so appalled and hope I can save someone else the aggravation of dealing with them! We now have a "new car" that has been fixed three times and we're praying it doesn't fall apart even more... read more

Dealership is trash!!! Have you come in with vague info and keep you waiting for hours in the dark. Rude, disrespectful and unprofessional sales and repair team. Only good people are the valets and Jose who assists with appointments. You go in looking to buy a car and come out feeling like trash. I would never come back and DO NOT recommend this shit hole of a dealership. PS Fuck you Keith!!! Burn in hell mofo!!! read more

READ YOUR DOCUMENTS BEFORE SIGNING YOUR PAPERS ! The finance department are scammers and if you don't read your documents they will add a extra 20k do not just sign review and really take the time to go over everything. They will talk your ears off and distract you and have you sign the paper work... don't fall for that read that paper work read more

David B. was a great salesman! He was very knowledgeable and so nice! He answered all our questions and was very thorough. Odane the manager was also very nice and patient as well. The staff seemed really great all around! read more

I went to Atlantic Hyundai for an oil change and NYS inspection. I was told the oil change will be $39.95, i told him I have 3 years free service as told to me in person and text By the general manager at the time that I bought my car, Josiah Behlen. I was told that he no longer works there so no more free oil changes. Then I was called and told my car failed inspection for bad windshield wipers. I bought and put new wipers on two weeks ago! He tells me they are streaking and Torn. I told them to fail my car and give it back to me I am not buying windshield wipers from you! I then took it to a reputable shop 30 minutes later with my two week old alleged torn wipers and miraculously it passes! Never go to Atlantic Hyundai or any dealer known to be owned by these shysters! They will upsell you for things your car doesn't need, take it to a local shop and save money! read more

Atlantic Auto Group - Proof in text 3 yrs maintenance - Car Dealers Near Me - West Islip, New York

This dealership will Lie from the moment you call them getting you in the door, then continue lying to push you towards the one car available after telling you many were coming in that are available. Then price gouge you after telling you on the phone they will not do that. Disgusting behavior that is encouraged by management. read more

The 1st time I used them I said I'll stay the 2 hours for the service. At 2 hours I got up to see the agent in charge of me and he left for prayers. Took a while for anyone to help me. Got my car back after 5 hours there. I had to use them again for a recall part. Got there at 8am for an 815 appt. Said it would take 2 hours. I waited. At the 2 hour point I got up and saw my Elenatra parked. I went to the service rep to get out and he told me they hadn't looked at it yet. The WORST customer care place I have received at any company. read more

This was the only dealership on the Island I could get into within one week. That's the only positive thing. I lease my Elantra and it has been into a dealers previously for the same issue. It won't turn on. It's done this since I've gotten it two years ago. I finally got it towed and then I asked for a loaner vehicle and they told me no. I have lost work due to not being able to get around. I lease a car to make sure if there are any issues they would be taken care of and i wouldn't need to be without a vehicle. Hyundai has been the worst. I've lost a lot of time off work and still have been told no to a loaner vehicle which blows my mind. Even corporate wouldn't help me. read more

One star is actually too many. I assisted with helping my 80 yr old Mom to purchase her new Santa Fe. All smooth until the 3.5 hrs spent in this awful dealership to pick up the car. We had an appointment & arrived on time with a bank check for full amount. You'd think we'd sign paperwork, transter the plates, get a quick tutorial and be on our way. Maybe 1.5 hrs total! From the 1st moment, the salesman literally said relax, this takes hours (really!??) We were shuffled around constantly, the finance manager was only interested in upselling her on an extended warranty and paperwork wasn't anywhere to be found until the 3rd hour. At no time was anyone apologetic or empathetic with my Mom who was visibly upset. It was shockingly disrespectful. That includes reaching out the next day to the useless customer service manager, who only cared about getting repeat business from us. This is an abbreviated review as Hyundai and the Atlantic Auto Mall will be receiving letters with the hopes that they understand their lack of customer service and how appalling this experience was. read more

Make sure you call the warranty company when you purchase a warranty. If you purchase a platinum warranty, you may only have a gold (not as good.) I believe what they do is submit your warranty as a lower level warranty costing them less, hoping that you will never need things the better warranty covers. They also try to give you the minimum amount of paper work for the warranty you paid for so when you do need to use the better warranty, they have their pawns in service trying to swindle you. read more

I will never ever ever purchase a car from this dealership again. We was sold a lemon. These people have no integrity they are straight up crooks. Went down to the dealership to get my car serviced from Toyota, but was looking for hubby to get a car. So a salesman walked up and begin to assist in the car search. Several cars we picked out was nice but overall of course we thought we was getting a deal on a Hyundai Sonata. Well the salesmen got over on my hubby big time. End up selling him a car with a dent on the door no gas ,flat tire, salesmen blamed hubby for the dent on the door , he didnt even pull off the lot with the car yet. You can tell the dent was in the door for quite some time because of the rust. Proceeding on to observe the car closer it had soooo many scratches and small dings on the car. The service was not done to the car in months according to the tag inside. Tires needed air. At this time I'm over in Toyota area getting service on my car not paying attention how this salesmen has sold my hubby a lemon. I didnt pay attention till after the sale was made. The car was finally serviced but there is another problem with the car. Drive over the speed limit of 60 the car shakes. Took it back again . They claim nothing is wrong with the car. Had it towed in about 4 times because the car wont cut on now wiring issues. Its just been one crazy experience after another with this car. I promise you I will never ever go back to that dealership for a car again. Overpriced, rippoffs liars. I'm filing a lemon law suit against them. read more

Atlantic Auto Group - Showroom - Car Dealers Near Me - West Islip, New York

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I love this dealership for service! They are so efficient, respectful and thorough. It was a pleasure dealing with them!

I bought my car back in 2017 because a close friend said he has a connection (family) here. Okay...tbh don't believe I got a deal that I couldn't have gotten anywhere else. Bought a Tuscon and asked why there wasn't a cargo screen - took about two weeks to finally get it. Thank goodness not a lot of issues until recently. Had a known recall for something to cause the knock sensor to kick in. There was no notification or out reach, but that's on corporate. Took 5 weeks to have the engine replaced. I get it takes time to get it approved, order the engine and switch it out. During that period, no loaner and only given $50 a day for 10 days...how does that make any sense. We made due, I became the family Uber driver. But now that I'm submitting for the reimbursement for the rentals we needed, they want ridiculous amount of paper works - TOTALLY soured me on Hyundai. We've had at least one for the last 13 years...shopping else where going forward read more

Bought a used car from then at the end of March. By early May the sunroof broke and when I brought it in to get serviced there were more issues. I wasted half a day because they didn't realize they didn't have the skills (or something like that) to change the parts on my car. So I bring it elsewhere, there's a delay with paperwork and when I call NOBODY is able to help. I go back in person to sort things out and we have the right paperwork. It takes about a month to get the sunroof fixed. During that time I'm calling to ask questions about the warranty and other things. It just so happens that nobody is able to take my calls. I leave messages with people, I leave voice mails for people. If it happened once or twice, I could understand it. But when I call 5 days in a row and get nothing back it tells you a lot. Their service manager Tim Turnbull commented on my bad review with the general statement of "sorry you're disappointed, call me". I did and still waiting for that call back. DO NOT GO TO THIS PLACE! STAY AWAY! read more

My experience with Atlantic Hyundai has been an absolute nightmare, characterized by an appalling lack of professionalism and unethical practices. From the mishandling of my credit check to condescending and disrespectful treatment, this dealership demonstrated a complete disregard for customer service and transparency. I initially submitted a credit check online, eagerly awaiting a prompt response to learn if I would be approved for financing. Having faith in the low APR option offered by the dealership, I felt confident in my approval. However, my hopes were quickly shattered when I was blatantly ignored for an entire day after submission. In a desperate attempt to get answers, I reached out to the dealership directly, only to be informed that there was no record of my credit information. Instead of actively searching for the missing form, I was advised to resubmit it, despite the fact that this would negatively impact my credit score further. This lack of concern and responsibility on their part was deeply disconcerting. To make matters worse, when I persisted in asserting that I had indeed filled out the form, I was met with a condescending and dismissive attitude. The person I spoke with, said my point of contact was "an appointment setter," and that they didnt have access to the information I was looking for. I asked to be transferred to someone with the proper credentials who could look into the situation. I was left feeling as if I were an inconvenience rather than a valued customer. Seeking resolution, I called the main line, hoping to be connected to someone who could assist me. However, instead of receiving the basic level of customer service one would expect, I was met with outright hostility and yelled at for simply inquiring about my credit status. This level of unprofessionalism and disrespect is completely unacceptable. After much persistence, I was finally approved for the low APR, but it quickly became apparent that the dealership's intentions were far from honorable. I was heavily steered in a different direction that resulted in excessive upcharges, completely contradicting the initial promises and transparent pricing that should be expected from a reputable dealership. My experience with Atlantic Hyundai has been nothing short of a nightmare. The mishandling of my credit information, condescending treatment, and deceptive practices have left me feeling frustrated, disrespected, and taken advantage of. I strongly advise anyone considering doing business with Atlantic Hyundai to proceed with extreme caution, as their lack of professionalism and willingness to engage in unethical practices is a red flag. Customers deserve transparency, respect, and fair treatment. Unfortunately, these are qualities that Atlantic Hyundai sorely lacks. I implore you to explore alternative dealerships that prioritize customer satisfaction and uphold ethical standards, saving yourself from the disappointment and frustration I endured. read more

AVOID THIS PLACE AT ALL COSTS. I dealt with RK (sales) and Abhi (finance). I had an agreed upon sales price for a Veloster N. Went into finance and gave them my $12k deposit on a $35k car. The dealership is so convincing and sneaky that I walked out of there with a $45k loan for the car without batting an eye. I was told $45k was future price at my current interest rate if I didn't refinance later. It was in fact my principal price. So after sitting there the entire day waiting for paperwork knowing the verbal agreed price, when it said cash price $45k knowing what I was told all day long, I assumed it pertained to that future value because of financing. My first payment comes up and I noticed principal balance is at $45k. The bubble of buying a new car for the first time, one that you've wanted since it was first produced was just ripped from me. I went back over the paperwork and sure enough I have a future cost of $70k which is twice MSRP. What the fuck. I was in school at the time and couldn't head back out there before the payment was due and so I called them just about every chance I had. They would tell me I needed to speak to Abhi directly about it since he wrote it up but apparently he was always with a customer and would never get back to me. Finally after 4 months, I get a call from Abhi claiming it's the first he's heard of me calling. Either way, I've already made the first 3 payments since I didn't want my car taken. I get a final verdict that they had to buy down my interest rate because apparently my 700-710 credit score wasn't good enough to get a $25k loan. I had to pay first year interest up front? I don't understand it since I can't find anything about this on the internet. Why were they allowed to do that? Nothing of the sort was discussed that day. I have never been more miserable since having to make that first payment. The car that I've always loved won't put a smile on my face anymore. I've tried looking for ways out but I'm afraid that's there's nothing I can do. What a horrible thing to experience. read more