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Island Pointe Resort

4.0 (2 reviews)

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Polynesian Hotel & Waterpark Wisconsin Dells

Polynesian Hotel & Waterpark Wisconsin Dells

1.8(162 reviews)
2.7 mi
•$$

If I could give this place negative stars, I would. Once you…read morewalk into the lobby, you know you're in for a ride. It's very basic, super plain and lacking appeal. Getting to our room, all the hallways smelled like cigarettes and weed. The doors from the outside to the inside of the building are supposed to be only accessible by key card, but that doesn't matter. All the doors are open! The Wi-Fi doesn't work so it's very hard to watch TV considering their TV is a smart TV and everything is streaming. So don't plan on watching TV here, or using the internet at all. Our room had a wonky toilet, a broken door knob on the bathroom door and our air conditioning unit was making rickety noises all night. I tried calling down to the front desk to have them fix the door knob, but our phone was broken. Don't get on the deck! You might fall through. This place reminds me of the Bates motel. Very rundown in need of a lot of TLC. The parking lot is overgrown with weeds and the property is also overgrown with weeds and it's super sketchy when you walk from the inside pool to the outside water area. The hot tub isn't even hot! The water in the hot tub is colder than the outdoor water in the outdoor pool. A majority of their water area outside is roped off with "keep out" signs and the last remaining 2 pools have a lot of missing tiles. I am very upset that I spent $200 a night at this disgusting place. I would recommend Anywhere else in the Dells over this place. When I gave my concerns to the front desk this morning upon checkout, she didn't even blink, it didn't seem to bother her at all, none of the comments that I was making. My recommendation, never stay here!!!! if you don't believe anything I say, take a look at my pictures.

Front desk girl lacks hospitality and empathy skills. Threatens guests to cancel their reservation…read more lacks English language skills. Hotel condition is horrendous. Claim under construction and there are no crew or equipment in sigh. this hotel should be shut down and it is a safety hazard all around. Halls smelled like marijuana. Avoid staying there!

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Polynesian Hotel & Waterpark Wisconsin Dells - Another water area roped off and unusable.

Another water area roped off and unusable.

Polynesian Hotel & Waterpark Wisconsin Dells
Polynesian Hotel & Waterpark Wisconsin Dells - Outdoor waterpark area roped off

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Outdoor waterpark area roped off

Sundara Inn and Spa - Living room in suite

Sundara Inn and Spa

3.3(183 reviews)
0.9 mi
•$$$

Sundara was truly a magical experience! It was just a night get-away, but such a wonderful 24 hours…read moreof relaxation. There aren't pictures of the common area pools, etc. because phones are (which I love!). The pictures posted are from the spacious room WITH a true hot tub. With robes, slippers, and a never ending supply of plush towels, one couldn't be happier. The shower had multiple shower heads with a keypad to set which ones on/off, etc. The room could definitely accommodate 6-8 people due to the size. What a good girls' weekend idea! Room service food was They also offered yoga, coloring, quiet rooms, and many more areas to relax and decompress. The ONLY thing lacking was the massage. Unfortunately, it was so-so, which was disappointing since it was . It didn't start on time and was out before the "50" minute allotted time. I'd say the massage maybe lasted 35. The masseuse also started it off by saying she was having a stressful day All that said, I think the massage was a one off, and I'll definitely try a service again. 4/5

Our massages were great. The therapists were kind, professional, and very responsive. The massage…read moreroom was super cute and relaxing. The fireplace made it feel very cozy. We enjoyed the bath ritual, the outdoor hot tub, and the indoor hot soak tub. The bath ritual hot tub could have been a little warmer. There were hardly any quiet spaces in the spa areas and no one enforced keeping spaces quiet and tranquil despite the signs everywhere. For such an expensive resort, there were some things that really surprised us. Most of the staff were friendly, but it wasn't the caliber of customer service we were expecting. Our room was just ok. We liked the high ceilings, the comfy sitting area, the bed, Kohler shower, and the fireplace. A light flickered next to the bed, preventing us from reading in bed because we had to keep it turned off. The bathroom didn't have nearly enough hooks for suits and robes. The bathroom felt tired and didn't seem very clean. There was even a plastic wrapper on the shower floor. The toilet paper quality was surprisingly poor. The magnifying mirror wouldn't stay in place, and the hairdryer barely worked. This was unacceptable at these prices per night. We had fun, but it was very expensive for the quality of the experience.

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Sundara Inn and Spa - 2nd Bedroom in Suite

2nd Bedroom in Suite

Sundara Inn and Spa - SO relaxing.

SO relaxing.

Sundara Inn and Spa

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Island Pointe Resort - hotelstravel - Updated May 2026

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