I am in awe of how misleading the description of this inn is. Especially the San Nicolas room!…read moreFrom the website re: the inn: "From the moment you arrive, the pace of the mainland slips away, replaced by sea air, harbor light and the quiet thrill of being somewhere truly special." What we experienced from the MOMENT we arrived - absolute CHAOS. We were greeted with a horrible rotten egg stench as soon as we opened the door, steep stairs with no one elevator (yes that's on their q&a but just another annoyance), violence and screaming in the streets after dark until 3 am, bass from surrounding bars shaking the building until 2 am, overpowering chemical smell in rooms, single pane glass that sounds like people on the street are in the room with you, gaslighting owners and managers (Melissa - not Jackie), unreliable communication, absolute ripoff for what you have to put up with. Melissa ultimately minimized my concerns by saying "nobody else complained". Okay, and? People have different tolerance levels, different health issues, even if it was someone's first time at the snug harbor inn maybe it wasn't their first time to the island. Maybe they didn't care. Maybe they didn't have the energy to complain. That shouldn't invalidate my experience and the lack of transparency. Can you honestly say you laid the framework for guests to make an informed decision? Did you provide transparency around potential barriers guests may experience during your busy season? No. This went beyond just a fun foam party during the daytime hours, there were literal violent fights and screaming in the streets BOTH nights until 3-4 AM. See videos below from Saturday night around 1:30 AM. I do acknowledge they can't control this behavior but they can and SHOULD add transparency for folks who are expecting a soft experience based on their own misleading advertising. The unprofessional manager, Melissa, also loves to blame-shift. She told us we could press 0 or call a number provided if we experienced issues again on the second night. I called 2-3 times throughout the night and it rang endlessly. By this point I was exhausted and didn't even think to get the physical number from the end of the hall and just assumed they weren't answering. When Melissa told me she never received a call the next day I was shocked but instead of being apologetic she said "if it was me, I would have walked down the hallway and got the number". I'm so sorry, in hindsight, if I wasn't running off of 4 hours of sleep collectively over 48 hours I would have gotten dressed at 3 am and gone to the end of the hall after pressing 0 didn't "work". Not sure how I was supposed to discern between it not "working" vs someone not answering. Funny how pressing 0 during business hours worked just fine. Either way, what a ridiculous process to shoulder the burden of breaking up riff raff to the guest and then blameshift when the thing you said would work didn't... While I would love a full refund, I firmly believe we are entitled to at least one night of a refund because of the misleading description on the website and we couldn't make a truly informed decision. I was told they would consider updating the website in the future but that benefits my husband and I in no way. The right thing to do is provide a refund for tainting our visit to Catalina with 0 reprieve from street violence and drunken debauchery.

This was my first stay at Snug Harbor. I visit Catalina/Avalon annually and of course had seen the…read moreInn right on the corner of Crescent and Sumner above Leo's Drug Store, but it was not until my stay last year at nearby Hotel Vista Del Mar that my interest in Snug was piqued. Last year, Vista and Snug were under the same ownership, which is no longer the case. Snug now has closer affiliation with Hotel Aurora a bit up the hill. Snug is a cozy and charming 6-room inn. There is staff on duty during the day; welcome in-room wine and snacks are provided as well as daily continental breakfast. There is no staff on the premises at night, although someone is on-call. My stay was lovely and somewhat surreal. I visited during the February rains which caused the cancellation of all Catalina Express boats on 2 days during my Avalon visit. This forced guests here for the long Valentines/Presidents Day weekend to leave early or relocate. I ended up being the sole guest for my 2-night visit! And with minimal visitors on the island, evenings were also pretty quiet, despite being right above the main drag (Crescent). Snug does provide earplugs and eye masks if needed. I moved up my arrival date due to the weather and Snug was able to accommodate me, even offering the same room, which was the Santa Catalina room, the inn's "crown jewel" situated on the corner with two large bay windows, one facing Avalon Bay with Casino, Bay and pier views, the other with a built-in window seat facing Sumner and the hills above. All rooms have a fireplace and deep soaking jetted tub. The rooms are not particularly large but are full of charm, coziness and warmth. No robes or slippers, but there were 2 clock/music/alarm machines. Complimentary reusable water bottles are provided; there's a water/ice machine in the hall. The welcome snacks offered were olives, pretzels and high-end nuts (i.e., no peanuts). The continental breakfast was quite ample and includes a small loaf of warm banana bread, yogurt, fresh berries, granola, milk, juice and coffee or tea. You fill out an order slip as to what you want exactly and what time you want it delivered. There are 6 delivery times for the 6 rooms, which of course was not an issue for my stay. There is a common room with a sofa, fireplace and machine for coffee and tea. There is a closet for luggage storage, a public restroom and umbrellas. The front door is open 8-5, key access is needed in the off-hours. Shout-outs to the great staff I met--Jackie, Destiny and especially Johnny at the front desk and housekeeper/breakfast preparer Alicia. Overall a fabulous stay. I usually split my time on the island between Mt Ada and a property "downtown". Snug Harbor has moved to the top of my downtown list!

There aren't enough words to express how great our company weekend was. Everything was PERFECT,…read moredown to the ammenities provided, the location, the Inn was clean and beautiful, the kitchen had every utensil you would need to cook, plates, glasses, bowls, pans, toaster, etc. The beds were so comfy, and the bathrooms were beautiful. There were 11 of us and there was plenty of room. The King suite has a smaller room with doors, perfect for one person or a teen. Just can't say enough great things about The Old Turner Inn! You won't be disapointed!

Totally love this place! The new remodeling is amazing and you can see that it was a "labor of…read morelove". The rooms were clean, well stocked and so comfortable. Each had its own environmental control so we could have the temperature as we desired. My dear Dad planned this trip two years ago with Asheley's help. She was very accommodating! She hosted us so well and pointed out all the details of the house that we needed to know for our stay. The house is close to various places on the island and right behind the grocery store. I highly recommend this place for any families or groups. It's well worth it!

This review is a looooong time coming! My husband and I got married on Catalina Island on February…read more22, 2020...2 weeks before the pandemic started shutting the world down. As we just celebrated our 1 year anniversary, I realized I didn't post a review and wanted to get to it! I believe that the ownership of Avalon Magical Weddings has changed so the negative reviews posted here do not match up to our experience. Our coordinator, Janeth, was AMAZING. My husband proposed on January 10, 2020 and we wanted to elope with just our kids on 02/22/20 (2 is my fav number) and it had to be on Catalina, where we had gone every year to celebrate our anniversary for the past 5 years. Janeth jumped into action, coordinated the flowers, the pastor, location, photography, marriage license and the dinner...mostly all over email! She asked detailed questions, I sent her numerous pics of what I had envisioned and she was patient through it all! We met her in person the day before our wedding, walked through how it would all go, met with the Pastor and had all of our last minute questions answered. The morning of our wedding it POURED! We had no Plan B really, as we were committed to getting married on the beach, but as luck (or some other Devine intervention) would have it, the rain stopped and the sun came out in time for the 3p ceremony! I hadn't seen the flowers or knew what to expect but my bouquet was stunning! Exactly what I wanted! All in all, it was a beautiful day and we were blown away with how great everything turned out. Absolutely zero regrets!

Gosh where do I begin. First of all if you are shopping for a wedding package in Catalina this is…read moreNOT the place to go. Let me repeat that to save you a possible wedding disaster...DO NOT again DO NOT hire Laurie to plan, officiate or have anything to do with your wedding. In her add right now it says the silver package (the one I signed up for) cost $975. I added 2 corsages and 3 boutonniere and had my bouquet upgraded (basically added 6 roses and 3 carnations) my total came up to $1525...thats $550 extra. Now as if that's not ridiculous enough, I asked to add a tulle in my arch and to change the venue from Cabana Beach to Beach platform. I was charged extra $300 for the platform (I guess I understand that) and extra $400 for the tulle (WTF!!!!). Laurie says that I have to pay for the time she spend away from work and her transportation. Then she told me that she did not charge me for the Tulle. Now just how much does she charge per hour, a roundtrip to Catalina express is $72.50 plus the taxi $100...I'm pretty sure she knows a vendor to go to, so should not be more than an hour to pick up a Tulle but I was charged $400 just for that. Then she had the nerve to tell me that I got the tulle for free...Bullshit!!! And the unlimited phone contact is a joke. First of all good luck on trying to contact this lady. If you get a hold of her she is always in a hurry. Then try and talk to her I dare you, thats a joke...one question will take you one hour and a half to get answered 'coz once she start talking you will never have a chance to talk, she can literally talk you to DEATH. She nevers listens to what you want and she will insist that her way is the ONLY way. Now if you want to just show up on your wedding and have no input of whatsoever, like a puppet on Laurie's show, then she will be your gal. The Background music and the ceremony itself is ridiculous. The boombox you will not hear, she does not wear a microphone of some kind so the guest will be surprise when she pronounce you as husband and wife. The wedding is over and none of the guest know that it even took place (sooo sad!!!). The minister (Laurie) dressed inappropriately, I will take a hooker in a heartbeat to officiate our wedding, a clown costume is better. I will post a picture later and you be the judge. She is also the photographer (professional, or at least she calls herself). How can you officiate and take the precious moment of the ceremony? She can't and she did not. No picture of my dad (who is sick by the way) walking me down the aisle. Our first kiss as husband and wife and so forth and so on. And the pictures which by the way she throw 50 extra (making it 150 total) had 102 pictures (no exaggeration here 'coz I counted) of the same pose...me and my husband kiss like picture. I asked to have a family photo as my dad can't be out on the sun for a long time due to chemotheraphy drugs that he is taking but Laurie said that she need to take the photos in order. In the end I have 4 group pictures in which at that point was incomplete guest due to dehydration and we had to pack our stuff from the rented hotel. The icing on the cake is this, not only did she give (paid for already) the garter but when she sent the expedited marriage license registration she sent it $3.00 short. So we had to come to our local county registrar to pay the $3.00 and pick our license ourselves. This whole experience with here was a NIGHTMARE. Do yourself a favor if you want a wedding bliss this is not the place. There is NOTHING MAGICAL in Laurie's business!!! P.S. Laurie don't deserve even a half star but yelp will not allow zero!!!!

We stayed here two weekends ago to attend the Two Harbors Wine Fest that our marina awesomely…read morebooked for us. The room we stayed in was very clean. But I am more pleased with their staff. Katie and Juanita were very friendly and very hospitable. I have had to call them a few times since leaving the island because I left some stuff and needed some things emailed to me...and Juanita has been so patient with me the entire time. It's been pretty easy dealing with everything with her on the other end of the phone and I appreciate her taking her time to help me. Thank you, guys!

We love the Banning House. Its simple uncomplicated easy style is a refreshing contrast to most…read moreB&Bs. The Banning House an ideal way to unplug from the hustle of life, smooth your ruffled feathers and reset. We enjoy the beautiful views from the terrace. It's impossible not to spend time just relaxing there. The staff is thoughtful and very unobtrusive. Once you are settled the pace is slow and refreshing. Enjoy!

Great price for the island and close to everything! I will be eternally grateful to Michael for…read morehelping me with misplaced keys (THANK YOU!!!) and to Amber for her hospitality and suggestions. The rooftop is also a lovely spot.

When I last visited Avalon about 10 years ago for a day trip, I said the next time would be for an…read moreover night stay so a couple of weeks ago, I did just that staying here at the Seacrest Inn. This is a 3 story property with about 10 rooms accessible by stairs on floors 2 and 3. I was given a room on the first floor that was comfortable with a good bed, working ac unit and a decent bathroom with walk in shower. Every room here has a name and mine was The Mermaid room. The property has a roof entertainment area with several couches and chairs along with a cooking grill where tenants can go up and relax that also offers nice views. The property has an excellent location and is about a 1-3 minute walk from most of Avalon. Amber was the manager on duty and was very helpful. Being a life long resident she can answer any question about the town and island you may have. I usually give lodging reviews 3 stars if they meet my expectations. For Seacrest Inn, I give a 4 and would be happy to stay here again. It is a property with a lot of charm and excellent staff.

Beautiful location !!! The hotel was originally built in the early 1920's by Zane Grey the…read morenovelist as a vacation home ~ I absolutely love the history of this place The hotel staff was very accommodating.. The views were spectacular .. fun pool area and our room was perfect! They have a golf cart service to take you to and from town ....Their breakfast is very good ! Simple and well presented Thank you Zane Grey & team . I'm certain we will be seeing you next summer Peace & Love

The location, view and facilities were perfect as was the golf cart transport. Staff has wonderful…read morecustomer service. It's as beautiful as Sicily and closer ! We will be back!

Yes this place is quirky, but it is Catalina after all. The hosts here do a great job at keeping…read morethis place clean, inviting, and special. There were some nice patio areas, communal bbqs, and a cold ac for a hot day. I was surprised to see a little kitchen in our cozy cabin which was nice because we were there for a big race so cooking was a nice option. The room is... Unique. The shower was in the kitchen but was surprisingly large. There was a twin bed in our room along with the queen bed. The toilet was annoyingly close to the queen bed and the door didn't close so that was a bit awkward. But it was a nice cabin feel in a garden setting.

The reason why I gave this low rating is because I found the keys to all the hotels rooms on a…read morechair in front of the ice machine. I returned it to the front desk and they apologized, after this, I didn't feel safe with the thought if the wrong person found the keys, a random person could have came into my room at the middle of the night or stole my stuff. They were kind to hold our luggage for the day of and the day after until our ferry was leaving (only hold until 5 pm) Very cute outside patio area, it was very green and had space to relax. The space inside was motel 6 vibes with bathrooms that had paint covering the windows and the beds were not the best to sleep in.

Les DJ'd our wedding on Catalina and did a spectacular job! I wanted high energy and he played…read moremusic that kept everyone in the dance floor all night long. we didn't have an empty dance floor from the beginning of dinner until the last song played. Thank you Les for making our wedding memorable!

DJ Les is the best! He Dj'd for my wedding in Catalina Island and everyone enjoyed him! He charged…read morea great price and played great music! He even danced with us. We loved his energy and made the whole experience so much better! 10/10!