This is not a review of Primal Alchemy's food or event service. We never experienced either.
This is simply a review of ownership and our experience with them.
Primal Alchemy came highly recommended for our daughters wedding.
Everything looked good and we signed a contract for services in 10/2019 for a 7/2020 wedding. Then Covid hit.
We rescheduled for 7/2021 and with the continuing state mandated restrictions on gatherings, ultimately cancelled the wedding. With continuing state mandated restrictions on indoor gatherings, we had to move it and reduce the size and as a result, we would no longer need the services of Primal Alchemy. We gave 8 months notice for them to re-book the date. We had paid 50% of the contract and had 75% of that refunded under our contract. That meant that Primal Alchemy kept nearly $2,000 in exchange for doing a small amount of administrative work and scheduling.
Did we sign a contract acknowledging that Primal Alchemy could keep 25% of our deposit? Yes. Were small businesses like Primal Alchemy significantly impacted by Covid? Yes. Do we have much of a leg to stand on? No. What we were looking for from the owner, was reasonableness in the cancellation fee. Nearly $2,000 for holding a date and some minor paperwork is a lot. We asked for a reduction in the cancellation fee, considering that the circumstances were unprecedented, with Covid. After attempting contact with the owner several times, our request for a reduction in the cancellation fee was summarily dismissed by him. Certainly the owner knew there was little likelihood we would ever use their services in the future, even if he was gracious in granting us a reduction in the cancellation fee, as we are out of the area. Certainly, the owner also new that not only have small businesses been impacted by Covid, but families, like ours, have been also. Is their event service top notch? I haven't read anything to the contrary. Is their food exceptional and creative? I bet it is.
However, We wouldn't know for our nearly $2,000..... read more