Aloha, I've lived on island now for 4 years. This Ace hardware and garden center has always been so helpful and kind. Everyone there is really great but my standouts are Judy, Linda and Alex. Tiny Island life is a huge change for this big city woman. They have been so helpful with the adjustment to this way of life. The Aloha spirit in THIS Ace team has educated and encouraged me through the transition. Today I went in with a plethora of questions for Alex about my generator, gasoline, fuel stabilizers and gas cans . Never once was I made to feel like a dumb haole. He giggled a few times but I can come up with some doozy questions. It was all in a fun natured way. I can really overthink and over complicate the simplest things. Linda works the cashier and no matter how long a line she is always sweet as can be. We always look forward to her and her sweet natured way. Today, I met Judy the manager. She was busy with paperwork but didn't hesitate to put it all down and jump in on my issue. It doesn't surprise me that she's the BOSS. In closing, I just want to personally thank this team for ALWAYS being so knowledgeable and patient with me no matter how busy the store is. God bless you individually 1000 times. read more

I love hardware stores. Going to them in small towns will reveal some usually cool random items. We needed de fog spray for our snorkeling masks and guess who had it? Ace never fails. Super clean and well organized. They also had some cool souvenir magnets and fishing tackle like crazy ! Super cool ace hsrdware read more

Island Ace Hardware - Building Supplies Near Me - Princeville, Hawaii

This is a great ACE, stocked full of everything to get that HoneyDo ... done! Friendly and Knowledgeable staff. This is a well-organized store. I few years ago I was in here almost everyday... but got so many things fixed with their help!! read more

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Such a great store! Full of almost anything you could need. We found fuel for camp stoves, sleep sacks and bug spray. Customer service was so helpful and friendly. Marc is the best! read more

I really enjoy my shopping experience at IAH! I was there the other day to buy a Milwaukee M18, 12 amp hour battery (which are quite expensive),so Marc had to unlock it for me and I was telling him that one of mine wouldn't take a charge anymore. Judith was standing nearby and said the battery may still be under warranty and Marc chimed in and told me that his uncle Alex knows a way to reset the battery , so it will take a charge. I have never had such impeccable customer service in my 44 years in the construction field! The IAH employees truly understand hardware and the spirit of Aloha!! I bought the battery and thanked them for all their help. The next day, I took the advice that Marc had learned from his Uncle and brought a $300 battery back to life! IAH employees are like family, bright smiles and helpful advise!! read more

This is a great and well organized hardware store. Customer service is fantastic and friendly. I was able to get all kinds of things here and if I couldn't find something immediately, someone was absolutely willing to help me. I highly recommend this Ace Hardware, and am super grateful they are so conveniently located! read more

They have anything and everything. And if they don't, Judith is always down to special order the item. Friendly staff. Pretty big yeti selection. Marc knows the cleaning/kitchen isle + products very, very well. read more

I want to say Frank Vasquez at Island Ace Hardware in Princeville gave us outstanding service. He went above and beyond to help us with our plumbing/toilet fixture problems. I wish there was a 10 star rating because he deserves it. Everyone in the store is always so very helpful read more

Island Hardware has a history of providing EXCELLENT customer service along with a pretty large variety of current as well as "hard to find" items for the more vintage homes on the north shore! There is no hardware store that can provide everything for everyone! Combine this with where the store is located, the energy & effort it takes to get the merchandise to the north shore and the average customer could easily embrace the efforts Island Hardware goes through to amass over 29,000 items in a small 7,000 s/ft building! Plans to locate Island Hardware in a brand new store are underway. More space and the addition of more employees will enhance what so many regular customers already applaud Island Hardware for and refer to the store as "The Pride of the North Shore". This notoriety began in 1992 following the devastating hurricane "Iniki" when in its aftermath Island Hardware provided necessary hardware items to those in need. In many cases, merchandise was given to customers who had no means to pay for it! The owners had their customers sign for what they needed and with the understaning that they would reimburse the store when they could! Would be quite surprised to find any big box hardware / home centers delivering similar acts of "Aloha"! read more

Rental car came with a keyless remote. When we made it to Princeville, it died. Frank was awesome and helped us change the battery! The cashier was super friendly and helpful as well as she directed us to Frank for help! Best Ace I've ever been to! read more

Great store with helpful staff. Smart inventory that is suited for light maintenance and emergency repairs. This is not a Home Depot Super Store. What folks from the mainland need to leave at the Lihue airport is the expectation that you are in Southern California with the thousands of big box retailers and infinite choices. Living on the North Shore takes a different mindset and planning - which some folks, like the older "get off my lawn you damn kids" reviewer below, do not have. Locals on Kauai do things at their pace. Deal with it or go home. Your cranky vibe and joyless life follows you where ever you go. My family loves the quite, slower life of the North Shore and have no interest in having it become like Orange County filled with toe tapping stress cases who beat up on under paid retail workers and who are only happy when they're unhappy. Let's not forget: the white man straight-up stole Hawaii from the indigenous people - then enslaved them on plantations. This after killing 95% of them with introduced disease within a couple years of ole Capt Cook landing. Look it up. They owe you NOTHING . . . much less snappy retail service. BTW: hot chicks in bikinis always get better service. It's not an Ace Hardware thing read more

Wonderful staff and very helpful. They made my issue a priority, they figured out everything I need to fix my luggage so I can travel back home. Also I want to give Gayle a shout out for going above and beyond with customer service! read more

Don't care attitude towards customers, this isn't the first time I've encountered this at this store. Worth the drive really to go to Kapaa or Lihue locations. Employee in painting on an obvious personal call on 12/11/20 & keeps talking after clearing my throat twice, I finally asked if he was on a personal call, he says yes. So I just went ahead & asked where an item was. Then he says down there, no apologies? Very poor customer service! read more

Great place to get the necessary items to make your household or business run smoothly. Island Ace Hardware provides all its shoppers with what they need to get the job done in a timely fashion! Even beach goers and campers will find their needs fulfilled at this hardware emporium! read more

Hello; I would like everyone to know how much I enjoy shopping at our northshore hardware store ( Island ace Hardware in Princeville shopping center) I used to feel intimidated when my carpenter husband would send me in on supply pick-up missions. (Gee, this must be how he would feel if I asked him to pick me up a cheese grater @ Macy's housewares!) But the staff is so helpful I have never felt foolish. I have so many great shopping memories; among them: the time my car hood latch broke off and the nice young man tied it closed for me; so I could make it safely back to Kilauea and refused a tip but made sure I went straight to our Kilauea mechanic to have it repaired; the time my favorite shelf paper was discontinued and Terry (owner) went on line and got me the last 7 rolls from 3 different states! Another time.......I could go on! The store carries everything imagineable for all your hurricaine needs, Batteries to decks of playing cards. They have an amazing gardening dept, paint dept, housewares dept., (I have found the sweetest cabinet door and drawer handles), auto supplies, I get my headphones there too. My newest favorites are the Mrs. Meyers cleaning products. .So; for all your shopping need from nuts and bolts; to flowers; to candy and icecream; I urge you all to visit our very own northshore hardware store. Oh to those of you whine about the high prices.......shipping costs make everything on the northshore expensive..................but the views free! Aloha and thank-you to everyone @ Island Ace Hardware for all your hard work; Kathleen Carollo read more

If you visit Kauai's beautiful North Shore and are ever in need of hardware, this is one of the largest stores, conveniently located at the Princeville Shopping Center. Beware though: like most other things, this store can be rather pricey. read more

Shopped there for years when I lived in Princeville. That place rocks the hardware game. I miss it.

I love this store. We came from out of town and Island Ace Hardware was there to help us out. Love Love Love the owners and wouldn't go anywhere else. MAHALO ISLAND ACE HARDWARE! read more

This review is based upon what a a Canadian couple of backpackers told me. This place provides people with 2 gallons of FILTERED water each day. I admire a company that gives to people because it is just right to do - humanity. Way to go Ace! read more

Most times I have good service from this store, but there are several accounts now that I have received a very negative don't care attitude from some of the service staff that really should not be dealing directly with customer service! This rudeness will continue to lose business for this store! Rude and incompetent service staff! read more

No receipt no returns, super rude about it, even if it's in perfect condition,and you just naught it, better off going to Home Depot

I don't live on the north shore, but if I did, I'd definitely recommend Island Hardware. They go out of their way to get what you need. If it's not in stock and you need it badly, I've known the manager to go someplace else and get it for the customer in a very short time! That's what I call customer service! Island Hardware is like a hometown hardware store. They don't have everything, but what they have is a selection of what ever you may need to get the job done. From nuts and bolts to dog food and hammers. I even got a great buy on glass vases there! What I really l like about them is that they care. They give back to community and those in need, not just here on Kauai but all over the world. I remember after 9/11, when they gave a percentage of their sales to the Disaster Relief Fund of New York City. That's something not every small business would go out of their way to do. It's from the heart! read more

Convenient, but very pricey. For example, a large bottle of hydrogen peroxide costs about $5.50. You get can an even larger bottle at Walmart, Lihue for about $1.50. Very happy to have this store in Princeville to avoid long drives for last-minute hardware necessities, but prefer Home Depot when I'm doing major projects, or stocking up. read more

Horrible service very rude people there the phone charger is crummy and doesn't work! Very disappointed...

We just relocated and moved from back east to kauais north shore. We purchased a home that there are quite a few things that need to repaired,'re done or removed and replaced and we will be doing everything ourselves. We were told to do all our shopping at the home depot in Lihue as it wad much less expensive and had a greater selection and more knowledge. Staff. We have gone there three times so fat and every time the staff there was rude.made us wait or we we're ignored. Thel ong drive all the way there and back throughout traffic would take a half a day and a lot of gas as we'll as drain our energy etc. Well today we tried the island hardware at the princeville center and were very impressed. First of all the store was only ten min from our home. the store is very well. stocked with everything we. were able to think of that we may need. now yes it is a bit more.costly than the home depot with less of a selection but the money we would save on gas and the time and energy and stress much less by not having to go into Lihue and back easily makes things equal. the thing that Impressed us the most and sealed the deal for us was the staff. friendly.knowledge and helpfu. One person who was excellent and went out of his way to locate,explain and show us the pros and cons of similar products was"MAKA".We had a.bunch of heavy items. and without being asked by us or the staff he was at the checkout counter loading everything on a cart to take out to our truck. After he loaded everything he thanks us!!!I handed him a five dollar tip but he politely said it was not necessary. We asked,pleaded almost begging him to accept It as our appreciation for his help. his reply to all of this was that if. we were to bump into each other again in the princeville island hardware store again in the future that would be better than anything! He then took a brief min or two to tell us about a secret local waterfall by his home where we could find some flora and maybe even a few fruit trees that had ripe fruit. if we were lucky! The lady at register was also very pleasant as well. We will no longer be taking the drive to Lihue for our hardware needs! Today we experienced the aloha spirit in full bloom! Thank you! read more