Great merchandise nice selection customer service Sharron is very knowledgeable friendly &…read moreaccommodating making my shopping experience fun!!

They have the stuff I needed in the last two visits. The staff is helpful, especially in the paint…read moredepartment! Also, for Veterans there is a 10% discount.

Great local hardware store. Friendly service. Sells propane…read moreEasy stop in Lihue just off Rice Street.

My name is David Parsons…read more  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo.

Looking for some flowers(plumeria )to buy, to take to the mainland…read more We got help from an employee, looking for assistance. He asked his team , and confirmed they don't sell it anymore. And gave us suggestions elsewhere. More helpful than from CA Home Depot.

Was treated so rudely in the tool dept A Filipino employee…read morewouldn't answer my questions about a nail gun, insisted he only spoke pidgin. So we told him fine we'll speak pidgin .. he continued with more rudeness. It was an unbearable visit to Home Depot. We have run across other unhelpful employees is the past. I'm assuming it's a HR or management problem.

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

I go to Kapaa Ace Hardware at least twice a week. The employees are ALL knowledgeable with products…read moresold and they direct you to where they can be found. Also they give helpful advice on products!!

Thankful for this place since we needed propane for our backpacking trip. Nowhere else sells them…read more When we entered, I found someone to tell me what aisle. Got the cans really quickly and went to checkout. Quick, easy and painless experience. They had cute Hawaii-esque masks at checkout, but they were only in kids sizes. Darn. Oh well. Just needed propane anyways. Wish they rented them or something though. We had too much left over after our 2 nights on the Kalalau Trail

I love hardware stores…read more Going to them in small towns will reveal some usually cool random items. We needed de fog spray for our snorkeling masks and guess who had it? Ace never fails. Super clean and well organized. They also had some cool souvenir magnets and fishing tackle like crazy ! Super cool ace hsrdware

This is a great ACE, stocked full of everything to get that HoneyDo ... done! Friendly and…read moreKnowledgeable staff. This is a well-organized store. I few years ago I was in here almost everyday... but got so many things fixed with their help!!

HPM crew was very helpful! From office staff to lumber attendants. Been dealing with their…read moreemployees for years and they all are so accommodating.

i can't recomend this place to buy lumber material. if you returning for extra you can't get the…read morefull refund. rip off

Very cute pottery art studio! Knew what I went in there for and the lady who paints the plumeria…read moretrinket dishes was actually there painting more. I was able to order one and requested Kauai be written on it instead of Aloha. No problem. They are shipping it to my home next week. Great shop and nice people working there! Highly recommend this wonderful art studio! Lots of great pieces!

Beautiful artistry! Not seen on other pays of the islands - very unique designs for allread more

This was a very convenient shopping where Foodland is the anchor store…read more We stayed at the Westin Princeville resort. Short 20 minute walk if you so choose. On the second Sunday each month there's an arts & craft fair with food vendors and live music. Hubby enjoyed going into the Ace Hardware store. Two places we did takeout - Sandwich Isle and Lotus Garden Thai and Chinese. There's an outdoor food court and nearby a public library and a bank. Heads up - avoid going to Foodland during dinner hour. Everyone has the same idea. Long times. We liked the poke. But the prepared food was primarily fried food. Ample outdoor parking.

Closest market here if you're staying in Princeville. They have a post office too. Not much else…read morehere really worth going to. There is a booth that sells sun catchers, but you can buy the same items from them at Islands Country Market in Kapa'a for cheaper.