Great local hardware store. Friendly service. Sells propane Easy stop in Lihue just off Rice Street. read more

My name is David Parsons.  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo. read more

Clean, well organized store and saves you a trip into Lihue if you live on the west side. Unfortunately it doesn't have non-kill options for mice traps. But the other day when repairing a screen door at a friend's house I made 3 trips. As I had asked if they had everything- and they didn't have anything. Is it the best price? Who knows? But it's hella convenient and the staff are helpful and friendly read more

I'm using cardboard as mulch for my garden and I'm collecting it wherever I can. I've been going to all the places we go when we need cardboard Eleele ACE included. I was just there and was told they sell their cardboard boxes for a dollar each. Now, I don't know about you but in the middle of the worst economic down turn in the history of out planet AND on the Westside of Kauai where the majority of the Blue collar and Working Poor live I find that tremendously offensive. The reason I'm making a garden is to add to what we can eat that I can't AFFORD to buy anymore. Nice Goin ACE. read more

It's hard to live on a small island that the only nearest hardware store in your area does not have good customer service. We went there to purchase some big bags of potting soil mulch and steer manure for our gardening. First off they had no carts to accommodate the size of the bags and also when it was time to check out there was no assistance to help us to the truck the only way was up a flight of stairs to the parking lot. The workers seen what we brought and did not even assist us in opening the gate near the propane filling station or to help us carry the bags up the stairs to the truck. Poor customer service. At least now we know take that extra 40 minute drive to Lihue to Homedepot, where they strive on excellence and customer service and flat carts and carts for the right shopping experience. read more

Best hardware store on the island. Everyone is so friendly and helpful. Guga and Harley are the best. They go over and above to get you what you want! Thank you all read more

I have been shopping at Ace Hardware store in Eleele for years. There is a new store manager and some new employees. In the past I could barely get help. No one really seemed to care. Now all of a sudden the staff is professional! Even the employees who have been working there a long time have changed. They seem a lot happier Everyone uses eye contact and asks if they can help. Recently I need help to buy my first drill. Sherry was spectacular. She helped me pick the right one for my needs, she built up my confidence, and she saved me money. I have an organizing business on island. Frequently I have to order on line for a pick up the next day. On two separate occasions Guga, the new store manager, needed to call me to fix a glitch on my order. That never ever happens. But he cares to do a great job. It shows. Keep up the great job. Impressed in Eleele. read more

Good workers great service. I live right down the road and find myself coming here often. Ace always has what I need.

The only reason the star is 2 instead of 1 is due to the extreme competency, friendliness and kindness of the staff. The prices are higher than competitors which kinda makes sense considering the convenience of the location for locals; but, if you're charging significantly higher prices than your competitors you should at the very least provide restroom facilities to your patrons...As a gesture of gratitude if nothing else. read more

The staff does their best with the limited space this store has. I totally recommend this store and their friendly helpful staff makes all the difference! read more

Convenient But Need More Up dated Inventory like Other Ace Hardware's Service Helpful Mr Bajo Is A Grat Assistant Too Your Company..More Inventory Appreciated Lihue Too Far Jus Too get More Supplies Thankyou 40 Plus Years Customer read more