Your typical Ace Hardware. Staff is friendly. Well stocked and organized store. Ace is always…read morebetter than the big box "competition". Usually my first stop when I need hardware type stuff.

Great merchandise nice selection customer service Sharron is very knowledgeable friendly &…read moreaccommodating making my shopping experience fun!!

10 stars! to lumber dept and team. Fantastic! No kidding. When I explained my need I was…read moreimmediately directed to a better and cheaper option than I had selected. Perfect for my needs. The several staff members who had lent a hand were professional, friendly, kind and eager to help. The lumber was delivered and put in place with a welcoming offer of future assistance. Best experience! Thank you Lihue Home Depot.

I really had a horrible experience here, I came to buy a bbq for my family. After waiting for a few…read moreminutes I had a rude man named "dyke" come over and treat me very poorly. I decided not to buy the bbq and I will look elsewhere .

Aloha, I've lived on island now for 4 years. This Ace hardware and garden center has always been so…read morehelpful and kind. Everyone there is really great but my standouts are Judy, Linda and Alex. Tiny Island life is a huge change for this big city woman. They have been so helpful with the adjustment to this way of life. The Aloha spirit in THIS Ace team has educated and encouraged me through the transition. Today I went in with a plethora of questions for Alex about my generator, gasoline, fuel stabilizers and gas cans . Never once was I made to feel like a dumb haole. He giggled a few times but I can come up with some doozy questions. It was all in a fun natured way. I can really overthink and over complicate the simplest things. Linda works the cashier and no matter how long a line she is always sweet as can be. We always look forward to her and her sweet natured way. Today, I met Judy the manager. She was busy with paperwork but didn't hesitate to put it all down and jump in on my issue. It doesn't surprise me that she's the BOSS. In closing, I just want to personally thank this team for ALWAYS being so knowledgeable and patient with me no matter how busy the store is. God bless you individually 1000 times.

I love hardware stores…read more Going to them in small towns will reveal some usually cool random items. We needed de fog spray for our snorkeling masks and guess who had it? Ace never fails. Super clean and well organized. They also had some cool souvenir magnets and fishing tackle like crazy ! Super cool ace hsrdware

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

Very well stocked, knowledgeable people and quality supply of food! Prices are competitive with…read moreprices of other stores.

Very bad experience. I attempted to return something I had purchased, just the day before, for…read morearound $5. They ended up screwing up the refund, and charging me nearly $200. It then took nearly 20 minutes for them to correct the issue, and when I told them I needed to get back to work, they became very hostile, and this was the manager! The manager Marlene was really rude and hostile. While the clerk, Vida, was seemingly incompetent, as she charged me nearly $200 while trying to make a $5 return. I will not ever be returning to this store, and I don't recommend it to anyone else either.

Great local hardware store. Friendly service. Sells propane…read moreEasy stop in Lihue just off Rice Street.

My name is David Parsons…read more  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo.

I have been patronizing this Ace for 9 years I prefer to buy…read moreeverything local. I purchased a beautiful assembled Weber grill. I used it 1 time. It was faulty and I brought it back for a new one. The manager said it was heavily used and Weber would NOT warranty it. I had it less than a week! If I had purchased this from a Lowes or Home Depot I would have been refunded or had it replaced. So very disappointed in how it was handled by the management

I went in to buy a Sthil multi attachment unit with a weed eat er and a hedge trimmer. The two…read moreyoung boys helped me and showed me they had everything in stock. When I asked for a total price they just gave me a rough estimate that was $200 off. I figured it was a high price anyways so I asked them to put it aside for me and I will be back. I called to make sure it was aside like I asked and they said yes come down. So I got there and nothing was saved aside for me. I knew exactly what I wanted and asked them to pull it off the shelves for me please. They started to then got called off of helping me because the manager Lia/Lea/Lie told them to not sell me what I needed. It's too much paper work and they close in half hour. Come back Monday. ‍ I was willing to pay the outrageous prices today. don't worry I won't come back ever. I feel bad for the helpful staff that tried to get me what I needed and out asap. the manager told them not to sell me $600 worth of tools. So I left empty handed. So I went to Haleiwa Ace and got everything I needed without any hassle.

Mely is the best customer experience person in the whole City Mill System…read more She has been a main stay for many years. I can always count on her for expertise and recommendations.

Each time we go we are met with the friendliest staff!! They go out of their way to be helpful or…read morejust kind! Love our Waianae store!

We need to support local hardware businesses like this in "rural" parts of Oahu....if you don't,…read morethe consequences will be to drive to Wahiawa (Gasp!). I was simply amazed that my husband was able to find a much-coveted star-key type hex-wrench for his mountain biking haul; prior to finding it here, he had looked at Wal-Mart and City Mill without success and was ready to order online before finding it here! Air con was blasting when we came in. It was cool and comfy despite the winter weather in Haleiwa of 80 degrees! No public toilet. Don't bother. I asked. Grrrr.

Stopped at Ace Hardware while traveling. Parked like any customer would, and the car was towed soon…read moreafter for $185. Employees watched us pull in and didn't warn us, even though it was obvious we were visitors. After the tow, when we had to order an uber, they laughed at us and still offered no assistance. We accept that we missed the signs, but when staff can clearly see tourists parking in a tow zone and say nothing, it feels intentional. Locals already know the setup; visitors don't. Store was fine, but the parking trap and the reaction from staff were disappointing. If you're not local, don't leave your car here.

This will take a few words to set the context for why I decided to write down what happened. Over…read morethe past 20 years I have bought paint in more than a dozen paint stores (in Shreveport, New Orleans LA, Jackson, WY and Kauai HI) as a professional painter. I have received mostly good service and a little bad service in those stores. This particular tale is about one person at one of those stores who always provides exceptional service. Recently she took it so far over the top I had to write something about it. Seven years ago I was building a small house for my wife and myself on Kauai. I chose the closest pro paint store (as opposed to a hardware store or big Box store) to get my paint and supplies. That happened to be Pittsburg Paint in Kapaa. It is managed by Rachael who this story is about. During the 3 months it took me to paint the house inside and out she offered the best and most knowledgable service I had ever received. Then five years ago we had to move away with no hope of coming back to our little house. Circumstances changed fortunately and we are back. The house had been rented for four of the years we were gone and needed some painting. My wife and I stopped in at Pittsburg Paint and Rachel was still there. The old paint that was still at my house had been in a flood and so the can labels were unreadable and I assumed the paint (now 7 years old) unusable. We took the cans into Rachel to see if she could figure out what our colors were. She ask to keep the paint which I thought was unusual but I trust Rachel, so we left it with her. To our surprise she took the paint and put it in new cans, found our old file which was still in her files and figured out each color for each room. Then when we came in to buy some more paint offered us the old paint. Neither my wife or I knew what to say except, thank you. Took the paint home tested each color on the walls and they were each just right. Below is a picture of the new/old paint. In my opinion this is service so far above what is expected and my experience, it is almost unbelievable. Unfortunately Rachel does not own the paint store she runs so well so will never be rewarded as much as she should for her exceptional care, work and knowledge. I'm sure that the chain Pittsburg paint is not rewarding her enough for the kind of customer care she offers. If you ever need paint this is the place to go and I would way out of my way to use paint from Rachel.