These people should not be allowed to operate a business. We had the absolute worst experience of our lives at this place. We paid hundreds of dollars to rent their private room for a wedding reception. When we arrived, we were told that we were not getting the private room and they had set us up in the main restaurant because the room couldn't hold our party. That was the first lie. When we met with the event planner to look at the place a couple of months ago we were told that room could accommodate 60 people and we were somewhere around 50. When I talk to what I assume was the owner about it she immediately got an attitude and couldn't understand why we were upset because according to her putting us in the main restaurant was a better spot. Unfortunately, putting us in that room made it to where the entire wedding reception was divided because there is a second room where the buffet was at that divided our entire party. She expected us to dance in a tiny area in front of their wine coolers. Mind you no one ever reached out to us to tell us that they were changing our seating arrangement. While the manager was yelling, she basically told me that they're not a wedding venue. They're a restaurant. Yet their website advertises they're a great place to have events and gatherings and wedding rehearsals. She finally agreed to let us have the room and she said "all we're gonna do is push the tables and chairs to the side and you're just gonna have to deal with it."
Mind you all of this is in a written contract. We were also told we would have a private bar which we did not. We were even instructed to select a few things we wanted the private bar to have at set prices for our guests. Instead, we had to go to the main bar where they charged my son $40 for two lemon drop shots. The contract states that they would collect from all of our guests individually, and that it was not our responsibility and we would not be liable for anything other than our own meals after paying for the room. When the bride and groom we're getting ready to leave to pay for their meal, they were told that they owed almost $900 and that most of our party had left without paying. For one that is absolutely false. Secondly, the contract states that it is the restaurants responsibility to collect and start a tab. Third we were told since they were all individual orders, there would be no mandatory gratuity however, when I paid my bill, there was a 20% gratuity already on there. Then come to find out part of the $900 that was left over was another 20% gratuity so they were literally charging us 40% gratuity on this entire deal. They also refused to provide an itemized bill. So we refused pay. The cocky little waiter decided to get in all of our faces yell scream and curse at us. My son was trying to explain what was going on to him while he was holding his five month old baby, when the waiter pulled his arm back like he was going to punch him. He called us all redneck f$&k's, and told my daughter who had just got married. He hopes that she gets divorced. He even got physical and shoulder checked my daughter-in-law. So this vile human of a waiter that endangered a baby and physically assaulted a woman then throws us out and calls the police. From the moment we walked in the door everything was absolute lie and and all of these lies were part of a contract that they broke. We went back and agreed to pay $500 of this supposed 900 that we owed, and that was being generous. These people should not own a business and Bentonville should pull their license immediately. Many of the people there tonight have already left Google reviews, and the owner is already responding with more lies blaming us that we didn't tell our guests that they had to pay for their meals yet they were all paid for. They are con artists and they tried to double charge us for many things. They broke the contract. They lied every time we turned around and they had the absolute worst attitude about it. Stay far far far away from this horrible restaurant. read more