If you have a complicated orthodontic case and/or are a likely candidate for maxillofacial surgery,…read moreyou cannot mess around with your everyday neighborhood orthodontist. You need someone who has dealt with hundreds and thousands of cases like yours -- and harder. You want to be a boring case for them, not the one complicated case they see in their entire career. And for all this, Dr. Klein is absolutely the person you're looking for. I did countless hours of research before originally going with her and I am so glad that I did. I'm part of a jaw surgery recovery group and I cannot tell you the number of horror stories I've read about people going to incompetent orthodontists who do not understand what they are looking at and do not understand that certain cases require surgery *and* orthodontic work combined. They just pull out teeth and put on regular braces that end up making situations way, way worse. I cannot underscore enough the importance of avoiding this. Not only can it be physically devastating but the psychological toll, as attested to by so many in this group, is extreme. As I mentioned, my own case is pretty much as complicated as they come. I ultimately had to get a bilateral total joint replacement (due to ICR), lower jaw surgery, Le Fort I osteotomy, septoplasty, etc. It goes on. The surgery itself was over 12 hours. Dr. Klein saw this the first time I went to her office. She knew exactly what we needed to do. And from that moment through the entire crazy thing - having to switch surgeons four times (!) - she has been the only constant. (A tale for another time but long story short, my first surgeons - surgeons at MGH! - were absolutely incompetent and awful. It was awful and I HIGHLY recommend avoiding them. Dr. Klein helped me end up with one of the best surgeons in the country for my surgery instead, even though he wasn't at MGH [which is where she was at the time]. She and the surgeon I ultimately went with were in constant contact. They could text each other!) Honestly, she's incredible. I have literally never met a doctor who cares more about her patients than Dr. Klein. And more than just "cared" but actually put in who knows how many hours figuring out how to achieve the best outcome. She gave me her cell to call. She always made time for me, though constantly busy. And she advocated for me. Go with Dr. Klein.

These days I have very little time to dress and shower forget about writing a review but when it…read morecomes to Katie Klein Orthodontics, I had to speak up. I am so sad that my two older sons did not have the opportunity to be patients with this practice. But I am SO grateful that my youngest son, who not only has sensory issues but who struggles tremendously with challenging, new experiences let alone ones that are not always very comfortable or pleasant, has had Katie and her staff for his braces journey. This practice is a more than a giant head and shoulders above the other two experiences I have had with orthodontists. The others were kind, professional and got the job done. ?!?! So, why is Katie so much better? It is hard to put into words how caring, honest, skilled and straightforward this practitioner is without seeming to be exaggerating. But I kid you not... she is the genuine article. Let's start with her ability to make it all look easy. The place is relaxed, clean and as she is chatting away like a good friend you are watching her expertly navigate your child's mouth and any trace of anxiety or discomfort. She makes incredibly difficult tasks look effortless and she smiles through it all. And of course, we need to talk about money. It is transparent from the get go. Financial plans and options are made available and you truly understand not only the cost but the cost benefit... every step of the way. Nothing is hidden, disguised or short-changed. And the highest quality of care is just her standard. What you are hoping for, as well as the reality of achieving this end result with realistic timing of outcomes, are explained clearly and expertly. Even more importantly, your child will be heard, attended to, motivated, supported and ultimately successful at Katie Klein. It is all the somewhat invisible intangibles.... A beyond accommodating front desk staff, frequent appointment reminders and yet no guilt or shame inducing practices when appointments are accidentally forgotten or simply missed due to a myriad of circumstances. It is all the big tangibles. You have an emergency? Or need a last minute appointment? You are not told they accommodated you. You are simply accommodated. Katie Klein and her practice are different, because she is that lightning in a bottle kind of Doctor. Real, compassionate, excellent, hardworking, non-judgmental and true to her word and ethics. You want her in your life. Your teeth and/or your child's teeth will thank you. Sure, you may leave many orthodontists with an externally beautiful smile. But it's the smile on your face that comes from working with a true heart that cares for you and your loved ones from the outside and the inside, that stays with you from here.

I am so glad I found this office! I had set up an appt for my younger daughter and they ended up…read moresqueezing in my older daughter on the day as well. Everyone from the front desk to the hygienist who took my daughter in to Dr. Lin was so patient and helpful. Unlike other offices, they also invited me in for the consult. Dr. Lin patiently explained his thinking behind the treatment plan he would pursue with each daughter and helped me understand why. The cost for the treatment was also reasonable and they were able to start us right away. After having a rather awful experience with another office in this same town, I was a bit nervous coming this morning. However, given how kind and professional this office was I signed on my older daughter right away and will plan on bringing my younger one when her time comes.

Over the course of last eighteen months, I have been visiting this practice on a monthly basis and…read moreI can honestly say that it was the best decision I have ever made. As an adult patient, getting braces was not on top of my fun things to-do list. However, from the moment you walk in to the practice, you are treated like a part of the team as the staff always greets you by your name and make every visit an enjoyable one - even when they are tightening your braces! Dr. Lin is patient, professional, caring, personable and very thorough. He cares about his patients as individuals and ensures your questions are answered thoroughly. The man knows his stuff! Deb is incredible! She remembers every little detail and is just unbelievable in her craft. She is caring beyond belief, super funny and always ensures that you are extra comfortable- even when she knows that the procedure you are about to have is not so comfy. She is like a mom/aunt/sister to all and the practice is so lucky to have her on the team! I could go on and on about each and every member of Dr. Lin's team and how amazing they are but this review would get super lengthy. I will say this: If you need orthodontic care, do yourself a favor- visit this practice and then you can see and experience their professionalism, care and magic touch for yourself! Worth every penny!

Just had our first cleanings. They were so kind. The cleanings were amazing. My hygienist was…read morepatient, kind and knowledgeable. The staff are very accommodating. I felt super cared for.

I never imagined having to write this, but we had a very upsetting experience with Dr. Lee. Our…read morewhole family had been seeing him for a few years without issue--until our child had his very first cavity. Dr. Lee chose not to take X-rays (saying our child was too young, though he was almost 6), and filled what he claimed was a medium cavity. Months later, our child was in pain and had stopped eating--turns out the filling hit the tooth pulp. Another dentist told us only a very large cavity or a very aggressive filling could have caused that kind of damage. Because we were never told the filling was serious, we missed early signs, and now our child has lost the tooth. We're incredibly disappointed and feel this could have been avoided with more thorough care.

Dr Barton was great. He really took the time to consider the treatment plan and provide his honest…read moreopinion. Came here as a second opinion and decided to stay with them as they seem to know their stuff and have a lot of experience in pedi dental care.

I love this practice for their outstanding care, understanding and ability to work with all neuro…read moretypes, and friendly and caring staff. My kids love going to the dentist. They are excited for their dental appointments!!!!!!!!!

I worked in the orthodontic industry for a few years, so I had a relationship with a number of…read moreorthodontists in the area. I began treatment with a different orthodontist in the winter of 2019. As my treatment progressed, I was starting to feel as though the other orthodontist wasn't getting me the result I wanted, and during the time I formed a trusting relationship with Dr. Lisann. I knew the kind of work Dr. Lisann did, and how she treated her patients, and I decided I must switch to her to get the personalized patient experience I needed. Boy did that decision pay off!! I started with Beacon Orthodontic Associates in September 2020, and thought I would need 12-18 months to correct the issues I had. Here we are today, May 2021, and I am already done! Dr. Lisann is a wizard with the Invisalign treatment planning, as well as the artistic touches to the contours of my teeth, and I am incredibly happy with my new smile! The experience I had coming into the office with Becky, Dr. Lisann, and others, especially during a pandemic, made me feel safe, comfortable, and known. I cannot recommend Dr. Lisann highly enough!

Did not feel welcome here…read more I took my daughter for an initial orthodontic consult on March 31st. The initial woman who came in to take my daughter in (who is 9 and was a little nervous) barked at her to use hand sanitizer and when I asked if I should come in with her, said abruptly to me, "No!"  I was a bit off put by this but thought it must be a one-off thing. I had a question and spoke to the woman at the front desk. Not only did she not listen to me, she kept interrupting me, raising her voice and misunderstanding what I was asking. Her tone was condescending and rude. This did not bode well, especially if we had to come to this office repeatedly for orthodontic appts. We then went into see Dr. Lisann. She at least was professional, though she did not have a warm and friendly manner with us either.  At this point I was pretty upset and wanted to get out of there--I forgot that we had to go back to the desk to pay for the appt and as we were leaving the front desk woman said, "EXCUSE ME, YOU HAVE TO PAY!!" I was totally taken aback. I am someone who is very conscientious about all payments--it was just that I was upset. The kids kept repeating what she said all the way home. I was very upset after that consult.  I have never been treated in such a rude and unprofessional manner as I was at Beacon Orthodontic. Given her stellar reviews for the most part, I had expected to use Dr. Lisann  for not only my daughter, but also my other daughter and myself as well.  Unfortunately she just lost 3 potential  patients. Unless she works with her staff to make a more welcoming atmosphere, I expect we won't be the only ones.

Extremely disappointed with how my visit ended. The hygienist was great and the dentist was fine,…read morebut the entire experience was ruined afterward. I specifically booked here because they supposedly take my insurance, only to be told after my appointment that the dentist I saw was out of network. Apparently, unless you explicitly tell them you want an in-network dentist, they'll randomly assign you to one who is out of network. That is absolutely ridiculous. Who in their right mind would choose to pay more if they didn't have to? It was illogical, misleading, and honestly felt like a trap in their system. The front desk tried to claim they "called me to double check" because I booked online, but I never received a call. Either they didn't call, or they're not verifying numbers correctly so they definitely are not organized. I walked in expecting a normal dental visit covered by my insurance. I walked out with an unexpected bill. Update: They said they would call me back to let me know the updated bill with the insurance, but never did. It is a shame because their office workers all seem nice, and their presence really shapes the initial and final dentist experience.

I will never return to Brookline Dental Specialists -- and here's why…read more My son was a patient of Dr. Mary Ghattas, and our experience was full of repeated cancellations, disrespect, and a disturbing lack of professionalism. At first, I tried to give the benefit of the doubt -- but it became clear over time that I was not being treated with the same respect as other parents. And I believe that had a lot to do with how I look and who I am. From the very beginning, Dr. Ghattas would look me up and down, often with a smirk. At first, I brushed it off. But as the appointments went on, her behavior made it clear -- she didn't respect me. Whether it was my size, my ethnicity, or simply because I spoke up, I don't know. But what I do know is this: she treated me like I didn't deserve basic courtesy. The turning point came when she scheduled my son for dental surgery and then canceled the appointment without ever notifying me. I woke up early, paid $60 roundtrip in Uber costs, and only found out during my travel that the procedure had been canceled -- without a single phone call, message, or apology. This wasn't a cleaning. It was surgery. When I brought this up to her calmly during a follow-up visit, she cut me off and spoke to me in a sharp, condescending tone. When I explained how I wasted money and time because no one told me the surgery was canceled, she didn't apologize -- instead, she shifted blame onto me and questioned whether I had even taken my son to a previous appointment (which I had). She literally said, "Well, I don't even know if you sent him where I told you to." That was the moment I said, "If you need answers, look in his mouth. The answers are right there." That's when everything changed. She was visibly embarrassed -- and from that day forward, she began canceling every appointment we made. Three times in a row, she called on the day of or the day before and canceled. No explanation. No reschedule. Just cancellations, again and again. So I did what she had done to me: I scheduled one final appointment and waited until ten minutes before the time to call and cancel. I calmly told the receptionist that we would not be returning and that I need a provider who respects me as my son's guardian -- not one who punishes me for standing up for myself. There was no apology. No supervisor follow-up, even though one was promised. Just silence. And that silence speaks volumes. Let me be clear: I did nothing wrong. I advocated for my child. I handled paperwork, guardianship, appointments, and care on my own. I did it all without yelling, without being rude, and without ever skipping a step. What I received in return was humiliation, gaslighting, and targeted retaliation. If you are a parent, a guardian, or someone who expects to be treated with dignity -- please think twice before trusting this practice. I will never let anyone put their hands in my child's mouth again if they can't even speak to me with basic respect.

Friendly and professional service! Would recommend to friends and family. Easy to find and lots of…read moreparking.

I have been going to this orthodontist for a few years now. My teeth started out very unaligned and…read morecrooked. After going through a phase of Invisalign, and now braces, my teeth have gotten much straighter. Everyone here is very nice and willing to help out, I happily recommend Carvalho & Roth Orthodontics to anyone new who needs their teeth straightened!

Dr Savusalo is the best orthodontist, not just Newton, but in the whole state. I came to her after…read moreseveral difficult years of invisalign at a different practice. Dr Savusalo worked tirelessly over the course of the year to fix my bite and to finally get my smile to look and feel amazing. She patiently answered all my questions, addressed my concerns, and fixed my bite and my smile. She had an incredible amount of knowledge, experience, and expertise in orthodontics. I cannot recommend her enough. I also want to give a huge shoutout to Dr. Savusalo's team - especially Peggy and Anya, who were there every step of the way! I am so grateful to this entire team from the bottom of my heart - you have truly changed my life!

3 members of our family have now been patients of Dr. Savusalo. She is competent, kind, caring, and…read moremakes herself available at all hours. In an era where being a patient in a large practice can feel impersonal, her small, well-run office really makes you feel like you're in good hands.

I have been taking my kids here for the last 10 years and must say that there was never a time when…read morewe came here and did not get a total Royal treatment coupled with incredibly high level of professionalism by all the staff from the welcoming and always smiling front desk personel to the top of the line Doctors. Today the most heavenly Dr Yang took care of my dental needs and I could not be happier with the outcome. This is the Best Dental Office in Brookline for sure.

This is the best dental office I've ever been. The doctors and staff are so welcoming, patient, and…read moreunderstanding. Their price are reasonable as well. I have been Dr. Yang's patient for a year now, and she has always been so respectful and understanding of my concerns. The entire team and staff are incredibly helpful, and I have always been helped in a timely manner, which is rare in a busy city like Boston. Also a special shout-out for the front desk. It was really hard for me to find a proper time for my next appointment but they were very considerate of my situation and always tried to help me in the best way they can. Would highly recommend!

My Invisalign start took much longer than expected because the orthodontic assistant struggled with…read moreattachment placement. The orthodontist ultimately fixed it, and the final result is good, but I wish someone had stepped in sooner, the appointment ended up being over two hours. Everyone was kind, but the supervision and pacing could be improved.

I have taken both of my children to Dr. Chiu. I think that I am being a little redundant with the…read moreother reviews at praising her and the rest of people that work with her. From flexible appointments, or rescheduling at the last moment there were never any "issues". Ashley was always very helpful at trying to assist us with finding times that worked for us. And having locations in both Norwood and West Roxbury helped quite a bit. Lori and Brianne were always very friendly and professional. It's been over the course of last four years that I have taken my children. And while I will not miss driving them to these appointments, I will miss seeing the staff. Just great people! If you are looking for an orthodontist in West Roxbury or Norwood go to Bay State Orthodontics. 5+ Stars.