small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

Have scheduled a reasonable job and price. Seemed more worried about the job being unnecessary and…read moresaid a complete kitchen faucet replacement would be more advantageous. With a 10 year warranty, had it repaired with warranty parts. Update: requested return of the plumber to follow up on his repair as a problem still existed. Plumber denied there was a problem. A handle adjustment is all that is needed. I was uncomfortable with conversation finally cancelled the return visit. I do not recommend.

Please be aware before hiring Servant Plumbing…read more I did not want to write this review. I made several attempts to resolve these concerns directly before deciding to share my experience. I hired Servant Plumbing for two jobs in my home. One reason I chose them was the cross in their logo and the Christian values reflected in their advertising. The first job was a small repair in my back bathroom: replacing the toilet tank components, the shut-off valve, and a 10-12-inch supply line. The second job involved diagnosing and repairing a hot water leak in my hall bathroom. Steve estimated both jobs at $1,275, which I paid in cash before work began. The back bathroom repair was completed, and the workmanship was excellent. The hall bath repair, however, turned out to be much more extensive than anticipated. I was told it would require significantly more work, including replacing the tub, which I could not afford. I understood and accepted that the larger repair would not be completed. My concern arose when I received a refund of $670, meaning I was charged $635 for the small back bathroom repair alone. Given the scope of the work, I questioned whether that amount was reasonable and requested an itemized invoice showing labor, materials, and hours worked. I never received one. Steve also told me that part of the $635 charge covered a tool he had purchased while attempting the hall bathroom repair. I was never informed beforehand that I would be responsible for purchasing a tool. When I questioned this, I was told I could have the tool if I drove to Walterboro--about an hour from my home--to pick it up. After several business days of trying to resolve these concerns with Steve, I contacted the Mount Pleasant office. Mike returned my call and stated that the larger hall bathroom repair would normally cost around $850 (excluding the cost of a new tub). Based on that information, the completed back bathroom repair would have been approximately $425. He said he would discuss the matter with Steve and get back to me. After waiting another week without hearing from anyone, I called Mike again. He told me he had not yet had time to investigate my concerns or speak with Steve. On top of this, Mike said Steve had just gone on vacation. I was told it would be at least another week before they could discuss the matter. At that point, I felt helpless, unheard, frustrated, and taken advantage of... There were additional concerns, but these were the primary issues. As a widow and the caregiver for my 27-year-old son with severe special needs, this was a significant expense for my family. I genuinely hoped these concerns could be resolved privately. Since they were not, I felt it was important to share my experience so others can make an informed decision.

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Patrick came out to check on my breakers because I was having trouble getting water from my well…read moreconsistently. He was able to diagnose the electrical issue and fix it expertly. He told me what he was doing every step of the way so I would understand the issue I was having. He did not stop until the problem was solved, and he stayed to ensure the work he did fixed the problem. I am not an easy person to please, but I am a big fan of Preferred Home Services, and will continue to use them for any home problem I have.

Do yourself a favor and call ANY other plumber than 1-Tom-Plumber in Charleston, SC! Our HOA…read morecontracted them to complete a mandated HVAC drainpipe cleaning for the complex. The guy cleaned the drain and then decided to open the T&P valve on our water heater. That unseated the valve, causing 9,000 gallons to drain out of the hot water heater before we finally identified and corrected it. Between the water bills, electricity to heat all the draining water, and leak detection agency we are out $1000+. What did regional manager David R have to say when asked to be reimbursed? It was MY fault that there was sediment in the tank. Hello, your guy SHOULDN'T have touched the valve.... asked 3 plumbers to confirm it. He even had the nerve to say his list showed our tank was in good condition. Why were they looking at it at all? They were supposed to be snaking the HVAC drain. Feels like they created a problem to drum up business for a new hot water heater installation. Are they reimbursing us for the costs incurred by their negligence? His words: take us to court. We've gone many times and have never lost. Do yourself a favor and avoid this company!!!

From the owner: Welcome to 1-Tom-Plumber, your trusted plumbing and drain cleaning experts in Ladson. We offer…read more24/7/365 service for both residential and commercial needs, specializing in leak resolution, drain clearing, and emergency plumbing services. Our commitment to reliable and responsive care ensures your satisfaction with every job. Contact us for fast, professional service in the Charleston community.

I love supporting small/local businesses. Most of the times the work is done better, and often less…read moreexpensive than the big businesses in the area. Today was no different. I called around to get estimates. No place would come out to even do anything other than a diagnostic fee for nearly $100. Many people told me over the phone that they wouldn't give me an estimate, or rough guess would be $1500-$3000 to repair my issue. I had a corroded gas line from my meter into my home that was leaking. I called John this morning. He firstly told me it would only be a $45 diagnostic fee, and roughly $300 to repair. Not only did he do both of those parts, he did them much cheaper than many of the other companies I called. Then he even came the same day, at the time that was best for me. When he got to my home, he quickly saw the issue, and knew it would be a little more expensive than what I was describing. I didn't even send him any photos when I first called. He went to Lowes, got the needed pipe, and was back quickly. He completed the work, very thoroughly, and as cleanly as possible. Mind you, my issue resulted in a hole needing to be made on the inside of my home to access the gas line. He did the work, and only charged me $500, which is a fraction of what I probably would've paid with another company, and also probably would've had to wait a day or two for someone to come out. He's very knowledgable and seems to do good work. He's the owner, so his reputation is on the line. I would definitely recommend him to anyone needing a plumber! I will definitely use him again in the future as well. The gas company came out a short time later, tested the line for leaks, and did not find any, and turned the gas back on! I'm so glad I went with west Ashley plumbing, and not some big name brand.

I have hired Jonathan of West Ashley Plumbing twice now. Once to fix a kitchen sink in my home and…read moreagain to replace my mother's water heater. He is a good, solid man who does great work and seems to go out of his way to keep my costs down. We are all so happy with his work that he is always going to be our first call on any plumbing problems in the future. Jonathan has my highest recommendation"

My project was to install a walk-in tub in a 30+-year-old home for my elderly parents. After seven…read moremonths of research on apps and the "home" stores, prospects went from $28K to a more budget-friendly sub $14K. We lucked out by finding sales rep Daphe F-A. of SW Corp, who teamed us up with Rodney's All Around Service in Moncks Corner, SC, NOT for a total bathroom remodel but a simple installation. Daphe helped us to find a suitable multi-featured tub, and Rodney not only did the installation but also made other improvements that we negotiated separately. Rodney is a friendly neighborhood professional who was upfront and helped us through unexpected problems like widening the doorway and troubleshooting potential drain issues. Rodney painstakingly works a job until it is completed and stands by his word. I would happily hire his services again!

From the owner: Im an honest hard working person that cares more for the customers happiness than anything.read more

Quick to respond, showed up at scheduled time and completed the work professionally. Super happy…read morewith the finished project. I will use them again!

From the owner: Stono River Plumbing is available for all of your plumbing needs. From repairs to installation, we…read morehave you covered. 23 years experience with a certification in tankless water heaters and Trac Pipe. Tankless water heater repairs, maintenance and installation available.

Plumb X is the only plumber we will call. Honest, reliable and great customer service. We had a…read moreclogged plumbing line, responded within the hour and job was completed quickly on a Monday morning. Very reasonable price as well. Emily in Hanahan.

We had to replace our water heater. The PlumbX crew was very professional and attached photos of…read moretheir work to the invoice. Highly recommend!