1. PlumbX

    0

    North Charleston, SC

    PlumbX

    5.0 (2 reviews)
    Closed • 8:00 am - 4:30 pm

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    11 months ago

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    2 years ago

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    ARS / Rescue Rooter

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    DO NOT USE THIS COMPANY for HVAC needs. Had new unit installed May 7 2026. Installation was…read morehorrible, techs were no good. Still working on a resolution after 4 visits. No one wants to take responsibility. Request manger call, didn't get. Sent in a negative review, finally got a response. Provided number to call back, it did not go to person they said I needed to talk to. Worst customer service ever for a $15k unit. Installers set AC to the wrong tonnage. This caused a duct to blow out. Was cooling my attic for about 2 weeks. Had tech come out. He said the install was nowhere near their standards. Said a reinstall team would come. Took a day or two, same bozo install tech came out (even though I said I did not want). Figured he would see all the stuff that needed redone from ticket. Took his word for it. Issues still happening. Went on attic to inspect, duct work seals coming no undone, damper flap still not right and on ground. 4 th visit. Was told manager would call and appointment made. Nope! Had to call myself to schedule. Not feeling good about it at all. And the other worst part, my attic was left a disaster with boxes, paperwork, loose screws, non used wires everywhere! Total lack of professionalism and respect for my property. DO NOT USE THIS LOW RENT COMPANY. They gave me a number to call that did not work for resolution. Just horrible

    ARS service is excreble; even a one (1) Star rating is too generous…read more They serviced my HVAC last August. However, their Technician left several drops of what was likely freon on my hardwood floor immediately under the attic entrance to the HVAC unit. The freon drops could not be wiped off and penetrated the wood's polyurethane seal and even the stain itself, requiring extensive repair: sanding the hardwood down to the original wood grain, re-staining the floor and re-applying several new coats of polyurethane seal, costing over $500. I sought reimbursement of these expenses from ARS. I have made repeated attempts to resolve this but have not received even one return call. Specifically, I called their North Charleston office about this issue on September 8, 17, 22 and most recently, via a hand-delivered letter along with hard copy photos of the floor damage on October 8 to Seth, ARS' Quality Assurance Manager. Incredibly, my letter went unanswered, In November, I met with a ARS Manager exhibiting their services at the Lowe's in their Town Center. While he took copious notes of my problems, his vows to have senior management follow-up continue unfuflilled. It's been both futile and exhausting trying to get ARS to actually do the right thing. I'm out $500 for damage their installlers caused. I strongly encourage you to use others to avoid the same fate as me. David D. Isle of Palms

    PlumbX - plumbing - Updated October 2026

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