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    4 months ago

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    Servant Plumbing

    Servant Plumbing

    4.8
    (68 reviews)

    Have scheduled a reasonable job and price. Seemed more worried about the job being unnecessary and…read moresaid a complete kitchen faucet replacement would be more advantageous. With a 10 year warranty, had it repaired with warranty parts. Update: requested return of the plumber to follow up on his repair as a problem still existed. Plumber denied there was a problem. A handle adjustment is all that is needed. I was uncomfortable with conversation finally cancelled the return visit. I do not recommend.

    Please be aware before hiring Servant Plumbing…read more I did not want to write this review. I made several attempts to resolve these concerns directly before deciding to share my experience. I hired Servant Plumbing for two jobs in my home. One reason I chose them was the cross in their logo and the Christian values reflected in their advertising. The first job was a small repair in my back bathroom: replacing the toilet tank components, the shut-off valve, and a 10-12-inch supply line. The second job involved diagnosing and repairing a hot water leak in my hall bathroom. Steve estimated both jobs at $1,275, which I paid in cash before work began. The back bathroom repair was completed, and the workmanship was excellent. The hall bath repair, however, turned out to be much more extensive than anticipated. I was told it would require significantly more work, including replacing the tub, which I could not afford. I understood and accepted that the larger repair would not be completed. My concern arose when I received a refund of $670, meaning I was charged $635 for the small back bathroom repair alone. Given the scope of the work, I questioned whether that amount was reasonable and requested an itemized invoice showing labor, materials, and hours worked. I never received one. Steve also told me that part of the $635 charge covered a tool he had purchased while attempting the hall bathroom repair. I was never informed beforehand that I would be responsible for purchasing a tool. When I questioned this, I was told I could have the tool if I drove to Walterboro--about an hour from my home--to pick it up. After several business days of trying to resolve these concerns with Steve, I contacted the Mount Pleasant office. Mike returned my call and stated that the larger hall bathroom repair would normally cost around $850 (excluding the cost of a new tub). Based on that information, the completed back bathroom repair would have been approximately $425. He said he would discuss the matter with Steve and get back to me. After waiting another week without hearing from anyone, I called Mike again. He told me he had not yet had time to investigate my concerns or speak with Steve. On top of this, Mike said Steve had just gone on vacation. I was told it would be at least another week before they could discuss the matter. At that point, I felt helpless, unheard, frustrated, and taken advantage of... There were additional concerns, but these were the primary issues. As a widow and the caregiver for my 27-year-old son with severe special needs, this was a significant expense for my family. I genuinely hoped these concerns could be resolved privately. Since they were not, I felt it was important to share my experience so others can make an informed decision.

    1-Tom-Plumber - plumbing - Updated August 2026

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