Iron sleek sent the wrong size liner (too small) and their customer service effort was minimal/inadequate in trying to resolve the issue.
The liner that the company sent me was 9 feet too short on the width to fit my rink. After discovering this, I spent a couple of hours reworking my rink so that my kids would have at least enough ice to work on shooting and passing, but not enough to really skate around on.
Iron Sleek offered me a $40 refund for the missing 9 feet because the liner was already installed. I politely let them know that I think this is unreasonable and I believe a full refund or resending the appropriately sized liner (the liner I had originally ordered) was a reasonable solution. Instead, they stopped responding to me. It was the company's mistake for sending the wrong liner, which led to me having to spend a couple of hours reworking the rink (in the cold) to try to get it to fit.
I was trying to make the best of a bad situation and salvage some of the winter season for my kids to at least be able to work on shooting. I'm not sure if they were expecting it to be mailed back. That would have been a pretty interesting scenario as I'm not sure I could have rolled it up outside, in the wind and cold, and gotten it back in the same box they sent it in (sort of like trying to put the toothpaste back in the tube).
I would not recommend ordering from Iron Sleek. They sent the wrong product and showed little effort to resolve the issue, so it seems to me that working with this company is simply crossing your fingers and hoping for the best. When I was looking for an ice rink liner I found several companies that were similarly priced. I would suggest trying one of them over Iron Sleek. read more