Never got to meet the doctor. I'm sure she's a good doctor but I wouldn't know. Being a new patient I expected them to take my co payment only of $20 but they insisted on $70 because they wanted have of the deductible through my insurance. Needless to say I walked. I do not recommend this doctor. read more

Visit for lab work conversation how I'm doing excellent care have gone to her over 15 years if my insurance may not take her I will switch to someone that will the staff is great helpful front desk excellent Patty head Nurse kind and caring Dr Jasper really shows she cares about her patients and has helped me through my good and bad even the ugly . Wish she did everything I would never have to see another doctor for anything. That's how Great she is and her staff. You matter and your health is important to them . Will write again and place pictures read more

Dr. Jasper's practice has gone downhill in the past few years. Her office staff seems inexperienced and unable to pass on messages from patient to doctor. In my recent experience, the doctor and/or her office failed to call me about lab work so I called them. The doctor was not in the office and didn't call back before her vacation so I had to wait three weeks. I followed up one month after having the blood test done. I already knew one of the tests was out of normal limits but the person who answered the phone didn't scroll down the page to see that test. If I hadn't looked online, I would have thought everything was fine, even though it wasn't. Then, I retested and the value was still high and the staff person and/or Dr. Jasper didn't seem very concerned. "It's gone down some so if you really want to, you can come back in to see Dr. Jasper." Before the call, I was told if the number was still high I would be referred to a specialist but that changed. I wonder if having me go back in was a way to get more money from me and the insurance company. read more

Dr. Jasper is highly skilled, compassionate, and accurate in her prognoses. She genuinely cares for her patients and is a pleasure to work with. I would strongly recommend her as a primary care physician to anyone seeking a new doctor." The best read more

I've been a patient of hers for over 15+ years. Fortunately, I'm relatively healthy and see her once or twice a year. Every time I do, Dr. Jasper and her office staff (front staff and Patty) are wonderful. They respond to my queries in a very responsive timeframe. I've emailed her office a few times a year with questions and/or requests, and she (office) always follows up immediately. I've also entered menopause, and Dr. Jasper is very encouraging with ways to minimize symptoms, keep healthy, and minimize weight gain WITHOUT lecturing. Definitely encourage Dr. Jasper and her staff to anyone looking for an internist! read more

I had a lot of issues. 1) The receptionist wasn't nice, friendly, or helpful. 2) I didn't like the fact that all of them would refer to the patient out loud in the office for other patients to hear the reason of visit, so they already broke HIPAA regulations. 3) I didn't like how the physician kept saying repeatedly that I had good insurance. 4) There were a lot of obstacles in order for me to get an appointment with them. read more

Patty Gallegos the finance bookkeeper from Dr. Jasper's office rudely called me at home and accused me of owing money for two visits. One pymt. on December 2022 and one in February 2023. I called my FSA and they confirmed that I already paid for both doctor visits and over the amount due. My FSA also said that the dates Patty had given were also incorrect. Patty was relentless and continued to harass me for the payment despite the FSA representatives confirmation of payment. This is the first time I questioned the validity in her saying that I owed money. I was extremely frustrated with Patty because she never ever questioned whether her books were wrong even after I told her I paid. She asked if the FSA could send proof, they said they would fax it. I told Patty you owe me an apology, she told me you know I always help you, I helped you on my vacation day. Then she brought up a year ago that my son was sick and she helped me. I was furious! When she brought up my son it was irrelevant and had nothing to do with being charged twice for two visits. I told her you helped me because this is your job! Your responsibility! She never gave me an apology kept raising her voice and then cynically told me God bless you and hung up. I had an appointment scheduled for the following week for a review of blood work. I was sent a letter in the mail that Dr. Jasper was terminating me as of July 18th as her patient and that she would treat me for 30 days until I found a new doctor. The doctor then cancelled my already booked office appointment on August 4th to go over blood work. Instead she sent my test results by email which I couldn't read. I called to ask if should would explain the results. She emailed me I was deficient in Vitamin D amongst other things. Normally Irina would send a prescription for vitamin D to my pharmacy this time she medically neglected my needs by not sending me a prescription for the vitamin D. I called to see if the doctor would speak to me and the front desk receptionist were rude and nasty and told me that she would call me back. I waited all day and right before their office closed, I called and asked when would the doctor call. They said Dr. Jasper went home for the day. She had no intentions of calling me back. Dr. Jasper is biased towards Patty and never was neutral in all of this. I still have not heard from Irina. She never asked me what happen, she just took what Patty said and terminated me as a patient. Of course this was soon after I questioned why I was being double charged. Patty is unqualified to keep records, the entire staff is unprofessional, rude and extremely disrespectful. I know with our a shadow of a doubt that Patty orchestrated all of this. The front receptionist also played a role in running defense and rudeness to make sure they followed suit in the doctors orders which was to be very short with me. This has been extremely stressful and disappointing to know that after all these years she would treat me like she didn't even know me all because I questioned Patty. Dr. Jasper your oath is something that I thought you stood by. The more I read even the reviews, the disciplinary actions issues, I'm not alone in how I feel. This entire situation made me wonder how many other times I was over charged. After being neglected medically I have endured more stress from this situation. I was diagnosed with plaque psoriasis which can also occur because of vitamin D deficiency. I requested my medical records and was given about 300 plus pages instead of a CD. I was given dirty looks when I went to pick up my files by the staff. Things happen for a reason and I'm so glad that you all terminated our dr./patient relationship. This has indeed been a blessing in disguise. Again, Patty I know you have orchestrated everything that has happened here to cover up your mistakes, but I see you for what you are. You are not qualified to keep financial records of any sort, you are rude, discombobulated and disrespectful. The more information I have gathered about this entire group emphasizes how important it is for me and my family to get away from you all asap. read more

Dr Jasper is extremely competent and treats her patients with respect and compassion! She is up to date with pharmacology and does not restate to have you tested when needed. Dr Jasper has high standards for her office staff and her patients! What impressed me was that she does not hesitate to tell patients she will not treat them if they are not vaccinated. She is very available and I feel comfortable with her! read more

The staff is the WORST! They are too slow, not caring, and always doing wrong! I had to call at least 5 times for each referral and prescription to make sure they are following it up! It took 3 months for them to give me the right referrals! Also sent my prescription to the wrong pharmacy! These took hours from me! I am definitely changing my primary Doctor! read more

I have been seeing Dr. Jasper for about 10 months at this point and have had a wonderful experience thus far. She is very thorough, I have never felt rushed, and she has excellent office staff! I also like that she suggests some natural things for healing (i.e. beets to help with constipation, meditation to help with anxiety, etc.). When I have an issue, they have always quickly fit me in the schedule! read more

I do know care is individualized. For me Dr. jasper has been thorough and my referrals and prescriptions are completed in a timely manner. Dr. Jasper takes time to listen, give suggestions and her energy is uplifting. She has been my primary doctor for probably about 20 years. I would recommend her. It's important to incorporate preventative health practices in your lifestyle. read more

Dr. Jasper is super kind. I have been coming to her for a couple years already and she's always very caring and helpful with helping me feel better. Thank you so much all you do. read more

Dr Jasper is wonderful and deserves a 4-5 star review however her staff is horrible and that's why I'm give this a 1 star. They never follow up with their patients, referrals, prescriptions, and don't return calls. Because of her staff, I might be forced to find a new doctor. read more

Would not recommend this doctor, however I will note the staff was really nice which is why they get a 2! I couldn't get in for 3 months as a new patient, when I finally did I was not given the physical evaluation I asked for and put on her form. I was told I would get a referral for PT and never did. I had to bother the front desk people repeatedly for a month to get my prescriptions sent. Don't bother coming here read more

Inept doctor. My mom had Dr. Jasper as her primary and she only set her health back. She was dismissive of her concerns, difficult to receive referrals for specialists, rushed through appointments, and was never up to date with her case. Now that my mom has a wonderful primary, she quickly got all of the necessary referrals along with a few worrisome diagnoses which require treatment. I am so relieved she's no longer with Dr. Jasper-- her health was seriously at risk! read more

I've been coming to Dr Jasper for several years. Can't recommend her highly enough. Tell me...what doctor has you fill in a form upon arrival to find out what you'd like to have happen before you leave? She is focused on excellence and wants to provide it. She listens well and addresses all concerns before leaving. As with any doctor, you have to be a smart consumer and self-advocate. Review your test results and ask questions. Dr Jasper will be a partner in this process. read more

I don't like this office and I don't like the dr. The dr including her staff are not caring much ! read more

Dr. Jasper and her team are the best. I appreciate her thoroughness and followups. She is always up to date on new research. When I really needed her help with sudden itchy rash quickly, Dr. Jasper was there for me. She went out of her way to get me seen.  Thanks a million! She cares about well being of her staff and patients. I wish my dentist would require a COVID vaccination prior to seeing his patients. read more

A little history. I'm disabled, live in poverty, haven't been to see a doctor in 3 years, am terrified to go, and desperately need to see one. I am way behind on having a physical, specifically a mammogram. I called Dr. Jasper's office and PATTY was rude and told me to get a different doctor because I couldn't figure out how to get them the paperwork without having transportation to the office. They kept telling me I either had to bring it in or email it, neither of which was an option because I don't have a car or scanner. I asked if I could come in with the completed paperwork on the day of my appointment. I was told, "NO," and never once did Patty mention that I could mail it in until I got upset. I explained how poor I am and that I need a doctor and she simply didn't care. I've also heard from another patient that Dr. Jasper is cold and rushes you, so I guess I dodged a bullet with this one. This incident truly upset me. I already don't want to see a doctor and Patty was cold and heartless, even after I explained my situation. Why work with people if you're just going to be awful? Get another job, Patty, maybe something that doesn't involve you talking to patients. I mean if you're going to belittle and disrespect someone because they're poor with no way to get around, maybe you ought to look for employment elsewhere. Spare people your terrible attitude. read more

Dr.Jasper has been my doctor for quiet awhile.its only today that i felt humiliated by her.I have a virtual appointment with her that has been cancelled twice already that she was on vacation.Today 1/18/2021 at 2:10 pm. was my schedule for my virtual appointment.I went home early from work to have my appointment.Her secretary gave me a call and told me that Dr .is in the office wanted to see me.I told her are you sure ? and she said yes.So I drove to her office as instructed.came in and saw her by left side of the receptionist and even wave at her. when i was going to sign in ,the receptionist said we need to take your temperature which i went to assistant that is going to take my temperature, and Doctor ask me what are you doing here?do you have an appointment.I told her yes and your receptionist called me to come in. She told me step out !,step out!, and use your phone call the office for an appointment and we will decide what we are going to do with you.and she said we don't have Covid vaccine yet in here. so I step out from the office and the assistant lock their door.I called the office while I was outside and the receptionist told me go to a computer. There's no computer outside.She treated me like i was contagious, humiliated me in front of her staff. I will never go back to her.I decided to call my network and filed a complain against her. I will never recommend her. read more

Dr. Jasper was my doctor for two years in Pasadena. During that time I probably saw her six or seven times for check ups, as well as for illness. Most appointments I waited for over an hour in the waiting room which, every time, I found to be ridiculous and vowed to find a new doctor. When she's with you, she's nice, but she prescribed me antibiotics for everything and I often felt like she might be misdiagnosing me because she was in such a rush. It's also unfortunate that her nursing staff is located so close to the waiting room because on more than one occasion I heard them describing a patient's diagnosis over the phone to them, including vaginal infection. If I had been on the other end of the line I would have been mortified others could hear. I would not advise anyone to elect to have Dr. Jasper as their physician. read more

Dr. Jasper is knowledgeable and friendly. Her staff is terrible -- rude, incompetent, and untimely. There is little privacy -- much discussion takes place right next to the waiting room where everyone can hear, and there is no curtain around the exam room doors, so there is a direct view inside to where you are sitting with a piece of paper to cover you when the door opens. Here are some of the unacceptable problems I encountered. I signed a release form for the doctor to get pertinent information from a previous doctor. That previous dr called me to confirm that I wanted the info transferred. When I asked Dr. Jasper's staff for the information, they recalled being contacted, but had lost the information. I asked them to recontact the past dr to get the info again. Four months and many phone calls later, I still do not have the information! When you have tests done, the dr tells you that if you don't hear from them in a week, that means your results are fine. I had tests done and heard nothing. Several months later when I went again I asked to see a copy of the results. I was the one to notice that I was given the wrong test!! Once when the Dr was out, the staff referred me to Urgent care. I made an appointment with Dr. Jasper a week later for follow up. Urgent Care had no record of my tests. I had to have them all redone. This time I insisted on seeing my results. Over a week later (when I was told the test results would be ready in 3 days) only half the results were in... and I was given an incorrect test, AGAIN!!! For the next week and a half I called every other day asking about the rest of the results. Every single time, they told me that they had already given me the results and I had to explain again that I only got half the results. The receptionist kept telling me that she didn't have time to find out where the rest of the results were, or if the tests had even been done. I finally went in to try to talk to them in person and was rudely told by the doctor, nurse, and receptionist in front of an entire crowded waiting room that they were too busy to talk to me that day and I should come back later. Two and half weeks after I had the tests done (for the second time). I cannot deal with them anymore and will have to go to a third doctor to try to get the remaining tests. I have a feeling my insurance company is going to have a problem with the same tests being ordered three times in one month. To summarize: I was treated rudely, not given my results, had the incorrect test done on me on two separate occasions, and had results disappear twice as well. read more

Dr. Jasper is a terrific doctor. I have been going to her for the last 15 year. She and her medical staff are always responsive to my needs and questions. She keeps up to date with the latest trends in medicine and is always proactive in recommending new diagnostic tests and treatments. Dr. Jasper is a real gem! read more

I was a new patient to Dr. Jasper this past week. She is very friendly and knowledgeable. Dr. Jasper listened to me and my symptoms and prescribed an appropriate treatment. I am a nurse and I love it that I found a doctor like her on my first try (I am new to the area) and had to rush to designate a PCP. In regards to a lot of these comments about the time spent in the waiting rooms - every doctor I have ever gone to I've had to wait in the waiting room about an hour or so before seeing them. In these days of skyrocketing malpractice insurance costs and doctors switching to concierge service more and more primary care providers are leaving primary care and the remaining are then overbooked and the result is longer time waiting. I thought my wait was well worth it to be squeezed in the day when I was feeling incredibly ill and was able to start treatment sooner than to be given a next day appointment or having to spend double and go to Urgent Care. read more

Can't say enough good things about Dr. J and her staff. My wife and I have been coming here for years and are quite happy. Her knowledge, compassion and bedside manner are wonderful. Catherine at reception is always warm and helpful whether in person or on the phone. Highly recommend this office. read more

Dr. Jasper has been my internist for just over 20 years. She and her staff are caring and efficient. Dr. Jasper keeps her medical knowledge current and even when we disagree (and I am NOT a doctor) she remains respectful of my concerns and non medical theories/opinions. Referrals and follow up have always been prompt despite a busy practice. I trust Dr. Jasper and appreciate her candor, knowledge, experience and good character. Patty her nurse is also the best ! Unfailingly patient, kind and helpful. read more

Great and efficient doctor. One of the three times I've gone I had a long wait, but the other times were right on time. However, she has always been very friendly and thorough. FYI, they only take cash or checks for your co-pay. The parking lot is also cash only and no validation is given. read more

After reading latest comments, I would like to THANK Dr. Irina Jasper and her stuff for taking a strong position against spreading COVID-19 in her office and not seeing unvaccinated patients. That makes me feel safe to visit her. I've been her patient for ages, and I'll always been treated nicely, given all needed tests, vaccines, prescriptions, recommendations, and same day appointments when needed. She is very knowledgeable and caring. Again, I thank her for stopping the COVID epidemic. read more

I was raised mostly by my Mom so I feel more comfortable with women doctors. Guys doctors (mostly dentists for some reason) always feel like they're bullcrapping me. Dr. Irina has been very cool over the years. Don't bother with the parking lot. Make your appointment first thing in the morning and find street parking. Dr. Irina is great and I'd recommend her to anyone. Her staff has always been alright so it's hard to understand the negative reviews. read more

I've been a patient of Dr Jasper for eight years. She's compassionate and pushes me to improve my health. Over the years she's called me to review my test results (which scared and shocked me at the time since she called me to review routine results). She's a good health advocate. Over that time, I've been less pleased with her office. I'm on maintenance meds and they routinely mess my prescriptions up and don't call for refills. When they do call, they don't communicate with me. I've also seen that the Dr office is a little weird since Covid. Maybe the dr or someone else in the office is immune compromised. I don't know, but each to their own. I heard they require vaccines to be a patient. If u don't like it, find another dr. They don't take credit cards either. I'm don't care about the Covid stuff but I'm getting annoyed by the prescription mess ups and may change doctors. I wish Jasper had a better back office. read more

Her website says she does not discriminate so how is not treating unvaccinated patients in office not a discrimination? The whole point of being a doctor is to see patients? Isn't that the idea of becoming a true doctor? Doctors at hospitals including nurses deal with corona virus patients and after hearing Dr. Jasper does not accept in clinic patients being they are not vaccinated, how can someone call themselves a "doctor"? I'm left speechless. Humanity has left this world. What I am more shocked is that it's from Dr. Jasper. I thought she was a real doctor who cared about her patients. I was wrong. When you take an oath to become a doctor you should keep it. A true doctor goes all the way, and is not afraid. By the way vaccination doesn't stop from getting this Covid. And that's a proven fact. She leaves no choice but to change doctor. At least she proved she didn't care for the unvaccinated. Discrimination! read more

Seem like a good person but I sure as hell will be looking for another Dr. No other business can get away with the poor service and mistakes that the medical field can. It's no wonder medical malpractice is a third leading cause of death row behind heart disease and cancer even more than strokes! I just went in for a routine check up as it was supposed to be free to my health insurance but I was charge $75! I was then told the charge was because I asked questions. I was then to get blood drawn for blood test some of which are hormones she admittedly knows very little about and then made obvious because they were ordered wrong. So I now I'm sitting with a $1036.05 charge for unnecessary and blood tests that I could have ordered myself at a reasonable rate. read more

In reading the other reviews I was really surprised at the negativity about the staff. I have never had a problem with them, they have been friendly and professional, both in person and on the phone. And Dr. Jasper herself has a fantastic bedside manner, she asks questions and she listens to your problems. I have visited her more times than I would like over the past ten years because I am in my late fifties, but she has never treated me like a hypochondriac. read more

First time seeing doctor and she was very pleasant and so was the staff. I felt very comfortable which never happens to me when I go to the doctor. I found my perfect doctor. read more

Patty, one of the office staff, told me that I could get a referral to a specialist and that they'd contact me in 2 days with the details. After seven days without a call, I reach out and am told that they don't have any record of my call and that I need to come in to be seen by Dr. Jasper first. This in itself isn't a big deal. It was the three phone calls from the office saying things like, "I'm not calling you a liar, but nobody here talked to you." Just to be sure, I double checked the phone number I called a week ago and it was the exact same. Getting good care is hard enough without incompetent office staff making it harder. Admit your mistakes and don't play the blame game with your patients. read more

I called the office for an immigration medical exam. I was told it was $240 cash only and that the exam included EVERYTHING. I was advised by my immigration attorney to ask what ALL of the fees could be so I asked if there would be any additional charges if I required vaccinations. The office advised me again that $240 included everything; vaccinations, tb test, blood draw, lab work, x-rays. I scheduled an appt and two days later returned to have my tb test read. I was then advised that I would have to receive the MMR vaccine because the titer that they performed two days prior revealed that I needed it. An additional $113 later, on top of the $240 cash only, I received my paperwork. I was very upset that the office staff was not truthful with me up front and I hope they did not take advantage of me or others because we are not US citizens. read more

Again, can they fix their privacy issues! Why do their representatives discuss everything and call insurance companies when other patients are listening in! This is against HIPPA. Its very uncomfortable to for patty to ask me why am coming to see the doc infront of other patients. Its private!!! Ask me in private!!! read more

Dr. Jasper's office is very poorly run. I do not recommend becoming a patient/customer. Although Dr. Jasper herself is a competent doctor, her office is so disorganized that I left after 2 years. read more

Dr. Jasper had been my Dr. for years, before I moved, Dr. Jasper is great. Dr. Jasper is caring and listens. It is important that each person knows what is important to them when looking for a Dr. Dr. Jasper and her staff do a great job and always fulfilled my needs. read more

Dr. Jasper has been my doctor for over 4 years. Her office is a little hectic because she is in high demand. She has a good bed side manner and will explore alternative treatments before being quick to write a script. I am so glad I found her. read more