These guys are amazing! I bought a 2017 black Ford Fusion Hybrid at Carmax, and it was beautiful…read more Unfortunately, the night I drove it home, my neighbor backed into the drivers side rear door while backing into the driveway‍. Needless to say, I was devastated. Had to make a hit and run claim because the neighbor would not admit anything, even though the paint transfer on the door and rust on the ground were 100% from her car. My appraiser recommended Classic, so I called and made an appointment. When I went there on a Wednesday, Tony said to bring it in on Monday so I wasn't wasting my rental while they researched doors and also the weekend passing. I thought that was very considerate of him! Dropped it off on the Monday at about 8:15am, and they set up the rental. Got picked up and had my rental and was at work by 9am. Not bad! I mentioned to Tony that there was a preexisting scratch on the hood and on the bumper that I would like a quote for. He said don't worry, we'll take care of you. The car was ready Thursday afternoon, and I picked it up on Friday. As soon as I saw it, it was like a weight had been lifted. The new door looked and worked perfectly, and the paint was an exact match. You would never know that it was new! Also, I couldn't find the scratch on the hood and bumper! They gave me a great price on the extra work I had them do, and it looks like it just rolled out of the factory. All in all, they took an awful situation and made it into a GREAT experience. Tony and Jimmy take pride in their work and their customers and it shows. I've never had this kind of experience with a mechanic or auto body shop before, and I will definitely come back in the future, and I'm telling all my friends and family! Thanks guys!

I just want to say thank you to chris and all at classic auto body they did awesome repairs on my…read morecivic I was so taken back by how much care and work they did if you want great professional work and paint job and all around caring of what they do go there you won't be disappointed again thank you I will recommend you to anyone who needs work done and if needed again I myself will be back Diane

A routine oil change turned into a complete pan replacement at my dealership because FCC couldn't…read moreget it right. Had a routine oil change on 4/13/26 only to find several days later that my car was leaking oil (took about 10 days before the warning light came on) due to being stuck out of town I was unable to get it back to them until Friday afternoon 4/24. I was told that the oil plug was stripped (due to being over tightened during the last change) and that they wouldn't be able to take care of this until monday, they would either have to fit an oversized plug or replace the entire pan. The pan replacement was likely to cost me at least $1000. For a part that they broke during my oil change. I was also given a hard time about taking a loaner car, as it's their policy not to lend one out unless I agreed to any service that was needed. As I didn't have a choice (I had to get to work) I said yes. I won't even get into the quality of the loaner car. I called first thing in the morning on Monday after looking into possible options for repair myself over the weekend only to be told that it was done and I should come and get it. They fitted an oversized plug and it was done. Well, it wasn't done. My car was leaking oil immediately after getting it home. faster than before. And as I had already been burned twice by FCC's less than quality work I took it to the dealership, who sent me a video of the oil leaking from their "fix". And the pan had been drilled out so poorly to place the oversized plug that the dealership was unable to salvage the pan.

I've been going to them since 1979 without issue, and if they should make a mistake thet always…read moremake good on it. I would not go anywhere else for general maintenance, tires, brakes Etc.. Bill S.

The service dept here is great and attentive. I just bought my 2015 High Country here and my Marc…read moremy salesperson set me up for a inspection sticker and a new microphone for my Bluetooth. Dave in service followed up with me a few days before for a time that would be convenient for me. Came in,I was greeted by Dave who recognized me and got me in on time. I sat for about 30 minutes,enjoyed Delucas waiting area and refreshments. In 30 minutes I was handed my keys! Good jobs guys!

purchased what was supposed to be a luxury family vehicle, but from the moment I took it home, I've…read moreencountered multiple issues. Despite the seriousness of these problems, the general manager has not reached out, which is extremely disappointing given everything I've experienced. The most concerning issue is the persistent shaking of the vehicle. Your service department has already worked on it, yet the problem continues. The technicians themselves have recommended that the tires be replaced to properly address the issue -- however, the general manager is declining coverage, even though this recommendation is coming directly from your own service shop. For a dealership selling "luxury" vehicles, this level of customer care and accountability is unacceptable. ------------------------------------------------------------------------

We usually went to another mechanic in town who is beyond honest. My car suddenly broke down and my…read moreregular guy didn't have availability to fix my car for days. He recommended Park Street Auto. I'm so glad he did. We've now had to use them 4x since that first visit. They are highly reliable and honest. Great and fast service. The only negative is the surcharge for paying with a credit card.

Friendly, fast, good value, professional and reliable repairs on my older car that still seems like…read morenew!

When bad things happen this is the place to go! From the initial call with the owner Don to walk me…read morethru the process all the way to completion, Marblehead Collision has set my mind at ease. Donna helped me navigate every angle after my car was sideswiped and later totaled. She took the chaos out of the situation. They were by my side advocating for me. Excellent communication, trusted staff and beautiful work. Look no further

Just.............beware. I lost my car because of these folks, plain and simple. They overplayed…read moretheir hand with the insurance company by inflating the estimated repairs to a level where the insurance company had no choice but to total my vehicle--and I had been found 100% not responsible so I should have gotten my car back in beautiful condition at literally zero cost to me. Instead, after it had already been at the shop for a week and a half, I was notified in an email that my vehicle was now considered to be a total loss, and I walked away with nothing but a measly, questionably valued check.... Have since heard that this exact situation is not an uncommon outcome here and has happened to others..... I'd have to say that the office manager Donna--who was absolutely great to deal with in the beginning--she became particularly tough & unpleasant to deal with once the car was totaled and the job fell apart. She openly seems to thrive on & genuinely enjoy confrontation & being aggressive and hard-edged. I've only heard good things about the quality of any actual repair work done on cars, and I was counting on & just assuming I would also become one of those very happy & satisfied customers who leave with a beautifully repaired vehicle, but my experience left me without my trusty truck which I could have, would have, and should have used for several more years to come, and I just never realized in a million years that this outcome was even an actual possibility when I put thought & even sought advice into where I should bring it to originally.....I'm just incredibly disappointed how things were (mis)handled under their watch. Just one local man's opinion. P.S. Although they wanted basically $12,000+ from the insurance company to do "all" the required repairs, interestingly once it was totaled I was offered to have it very nicely fixed up for only around $6,000, although at that reduced figure I would not be getting every single thing repaired exactly the same as the $12k would have gotten me, apparently.

I own an automotive repair facility in Newburyport, MA…read more Last year our local body shop that I relied on for years, and referred people to, closed due to retirement. Then the search started for a reliable, trust-worthy and quality auto body facility to work with. After trying a handful of places, I thankfully found Preferred Auto Body and Ralph. Since we starting working with the Preferred team, I have brought in a business vehicle, an employee's parent had extensive work performed on one of their vehicles and I have professionally referred and/or coordinated a dozen customer's body repairs in the last 6 months. In EVERY case my customer's have been very happy.

I needed some serious repairs on my favorite car, and it was done PERFECTLY in one week's time. On…read morea scale of 1 to 5, I seriously would fine it a 6!!

I was in Salem, NH at an adoption event with a dog I rescued this past weekend. We were two hours…read morefrom home and it was 430 on a Saturday. I had no spare tire and AAA couldn't bring one. I stumbled across Best Autobody And the guys there were literally the best. They didn't make me feel like a pain and they really took their time to help plug my tire (which had two nails in it) so we could get home safe. These guys were amazing and literally my saviors! they even gave my pup some snacks (from their dog snack stash in the refridgerator.) . They got the nails out and checked and double checked. They were amazing!!

Quality of Service was very impressive. Made it convenient to drop and pick up my car and…read morecoordinated with the rental company. Highly recommend Mike and his crew!!

Yes, I did leave a review 2 years ago, and I have used Salem Auto Body for repairs since then. I…read morehave dealt with a lot of auto body shops over the years Salem Auto Body is by far and away the best! Friendly, courteous, professional, and outstanding body and mechanical work. If you go any place else you're not getting as good an experience as if you went here!

I was super stressed trying to fix my car out of pocket. Another shop quoted me over $5,100 and I…read moreleft feeling defeated and overwhelmed. Then I found Salem Auto Body and Corinn completely changed the experience for me. She's not only incredibly kind and helpful but she's a business owner you can truly trust. She walked me through everything, gave me a quote that was nearly half the price of the other shop, and even found a used red door that matched my car perfectly, saving me another $200. I never felt like she was trying to upsell or take advantage. I honestly felt like she had my best interest in mind the entire time. The work done is incredible my car looks amazing, they detailed the inside, and I felt so taken care of. I loved the staff so much I kind of wish I could just hang out there! Thank you, Corinn and team I'll be recommending you to everyone I know.