On the morning of May 25th, I received pricing from Arthur for a OEM screen replacement for an iPhone 7. I confirmed it was a OEM screen being used for the replacement. 30 minutes after making the appointment, Arthur sends me a message indicating that they currently only had high quality aftermarket screens available. The price would be the same as the OEM screen. He also mentioned that if I was not happy with the screen, they would swap it out with a OEM screen when they got more parts. I said that would be fine as long as the lifetime warranty was honored. He agreed that they would honor the warranty. The tech, Chris, arrived at 4:30 pm to replace the screen.
Arthur sent a message on the 26th asking how the repair went. I mentioned it went smoothly.
On May 30th I sent a message to Arthur indicating that there was backlight bleeding in 2 spots and the touchscreen was not always responsive ever since the screen was replaced (even when the screen was broken, the screen still had it's normal responsiveness). Arthur immediately messaged back indicating he was sorry to hear and that he would schedule a OEM screen swap. Two days later, Friday June 1st, he mentioned the installation tech would contact me on Monday.
On June 7th, the tech, Chris, messaged to arrange a time to change the screen. 3:30 pm the screen was replaced with a OEM screen.
On June 18th, I sent a message to Arthur that ever since the OEM screen replacement, the internal speaker has not worked. Everytime the phone is used it has to be used with the external speaker. The touchscreen was also still lacking responsiveness.
NO REPLY
On July 6th, I sent another message to Arthur to see if he received my message from June 18th.
NO REPLY
On July 12th, I used the iPhone Rescuers website chat. I informed them of my issue. The chat operator could not assist me but gave me a phone to call. On July 12th 2:30 pm I called the number provided and informed the person of my issue. He said he would get back to me.
NO REPLY SINCE THEN.
It is now July 25th. Still working with an unresponsive screen, and external speaker use only, iPhone 7 (that was supposed to have a lifetime warranty on the screen repair). read more