I had a very well experience at iPac Mazda my car sales man Daniel was excellent. The car purchase of course took awhile but the interaction he had with my family didn't make the time wait seem so long. I would definitely recommend him! read more

Austin was a great salesman he seems very genuine about helping us with anything we need or questions we have. We knew exactly what we wanted so everything else was fairly easy. read more

My family has bought three new cars from IPAC and we were always pleased. Now however I think this is a horrible place to buy a car. They sent out a large flyer that made it appear that we won $3,500 cash plus $3,100 off a used car neither of which were true. I didn't believe the thing about winning $3,500 so I called and spoke to a lady named Genesis. I very specifically asked her twice if the two numbers on the card match do I really get $3,500? She said yes, that if I bring the card and my ID they'd pay me the $3,500 prize. She's just a liar. We spoke to a senior sales person who didn't even introduce himself who told us we didn't win the $3,500 but did win wireless earpods which are sold at Walmart.com for literally $5. Don't believe the $3,100 off a used car either. It says "up to" so it could be worth 1 cent. I'll never go to this place again which is sad because we are buying another car this month. Oh well. Tried to get the president's email and was hung up on. read more

We purchased a Mazda CX9 from them in 2013. We love it! I come back to the dealer for oil changes because of the excellent service that Albert Cantu and his team provide! read more

Thanks to all who helped me get my new Mazda CX-5! I've bought all my cars here. They went out of their way to give me a great deal! Thumbs up! read more

Had a wonderful experience at this dealership. My husband and I went in planning on just looking at what our options were, but we were offered a great deal and ended up leaving in a brand new car. Daniel was so nice. We had our 4 year old little girl with us, and he was sweet enough to let her watch cartoons on his phone while we talked business. This helped keep her entertained which contributed to making the whole experience was very smooth & easy. Everyone we spoke to was friendly and accommodating. Would definitely recommend this dealership to a friend. And we LOVE our Mazda CX-5. read more

I had a great experience from Ipac Mazda. I understand they work for the commission, but I didn't feel pressured to buy. The staff was very helpful and professional. Daniel Cardenas was very helpful in my situation. read more

What an amazing experience we had. My husband and I were greeted by Austin Parker. He was able to find us a car in our price tabs and also answered any questions we had. Everyone who we talked to was very enjoyable. Defiantly Austin made it a smooth experience for us. Defiantly will recommend to everyone. read more

I had a great experience at Ingram Mazda. I needed a spacious vehicle and Austin Parker was able to find exactly what I needed. Everyone seemed helpful and not too pushy like most dealership staff. He had a professional can do attitude and I left as a very happy customer. read more

I bought a cx5 about a week ago and was helped by Avery, Joey, and Domingo. They were all fantastic, got me exactly what I wanted, and made the process so easy. 10/10 would highly recommend and would go see them again. read more

Was called in to discuss a possible trade in deal from a mazda 6 sport to a mazda 3 premium package. This was a great, smooth transaction. After some wheeling and dealing with Joey Esparza and sales director , Pablo Serna, who did everything in his power to get us in the mazda 3 of OUR terms. Would definitely recommend IPAC Mazda to our friends and family. 5 stars for customer service, ease of transaction, and overall great experience. A+ read more

My review is simply for car servicing and not car sales. I was very impressed by Ingram Park Mazda after I came in to get my car looked over after it mysteriously started leaking brown fluid. It turned out I had received an incorrectly performed oil change by Valvoline that left my car leaking oil over the course of several weeks. Ingram Park Mazda not only fixed the issue I came for which included giving me another synthetic oil change, but they also rotated and checked my tires, checked my brakes and battery, fixed a recall and didn't charge me for anything. read more

Purchasing a vehicle is never a "fun" thing to do especially when you have no idea what kind of car you would like to purchase. Matt De Leon & Pablo Serna were extremely helpful and took the time to understand my personal needs when searching for a new car. They were never pushy, which I appreciated very much! I test drove quite a few different vehicles on the lot and Matt never made me feel like I was a nuisance nor like I was wasting anyone's time! I am a very indecisive person & it helped to have not just one but two patient car salesmen. I did not purchase the vehicle right away because I had intended visiting other dealerships, and during that time Matt & Pablo did not hassle me one bit! They did keep in touch but it wasn't annoying one bit! Pablo helped me so much with working with my budget as well which was top priority for me! This ultimately led me to return to Mazda to make my purchase! Matt & Pablo were awesome! I would recommend anyone to work with them! I am 100% happy with my Mazda purchase! The 2017 CX-5 is too cool! I LOVE IT! Thanks Matt & Pablo!! Thanks to Jeff for also taking great care of me when servicing my old Mazda!! read more

Outstanding Service from my Salesman Roger Austudillo was very helpful and understanding.Worked a Miracle by getting me the best deal on my 2015 Dodge Dart read more

I was having issues getting into a vehicle due to credit, but they helped me anyway where others said they couldn't. It took some time but they made it happen. I'm very pleased with the service and with my vehicle. If recommend then to others for sure. read more

Relatively small dealership, friendly staff, reasonably priced vehicles. Joey Esparza was very helpful - made whole experience very easy and transaction was fast. Got Mazda 3 hatchback and absolutely love it. read more

Idiots keep calling me asking if I want to trade in my vehicle to get something newer. I'm selling my vehicle cash to an individual. Read advertisements and instruct your employees to read them as well to avoid confusion. read more

Scummy people. Tricked my father into coming down to their place by saying he won an iPad. The girl on the phone told him straight up he won, and they immediately backtracked when he came in. How dare they deceive people like this. Then one of the salesman was excited to take the pathetic $5 he won like a vulture. read more

This place is a scam. My wife and I were looking for a 2014 CX5 Touring and headed to IPAC Mazda solely on being the closest dealership. After hours of going back and forth with these people, the car and price were finally agreed. Finances were all in place. All of the sudden, the car that we had selected was not available in the lot and would take a few days 'til it arrived. They gave us a loaner until it did. After 10 days and several trips back to the dealer, we had ran out of patience with their excuses. We went in to return the loaner and pick up our trade. The floor manager stepped in to save the deal. He showed us other cars in the lot but none interested us. I mentioned "How about the loaner that we're driving?!" The manager said, "Why not?!" He went to the back and after some time, the GM, Ghazi Deais, ok'ed the deal. By this time it was very late and the computers were "mysteriously" very slow. The floor manager suggested to come back the next day to complete the deal. The signatures were now all in place and we felt that the fourth visit will finally do it. WRONG!!! The next day, when we got there to finish up and pick up the car, all of the sudden, the GM, Ghazi Deais reneged on the price. The price was too low and could not sell us the car at that price. Mind you, he and the floor manager had signed off on the deal. We saw the signatures. We were so upset. We spent many hours and several visits and for these crooks to back out after they had signed on the deal the day before. This told us everything we needed to know. PLEASE STAY CLEAR OF THIS PLACE. We simply picked up our trade and went to NORTH PARK MAZDA the next day. Mr Rey Martinez took great care of us after we explained our experience. We were at North Park a total of 2 hours. We got the car we wanted and at the right price. No games or gimmicks. If you want a Mazda, go to North Park Mazda and save yourself from scum over at IPAC. read more

Didnt have the largest selection but we were able to find the perfect car within our price range and the employees were all really helpful. If you go, ask for Duc. He's freindly, honest, and genuine about the cars. read more

I bought my first (!) car from IPAC Mazda and had a great experience. Matt Martinez showed me all of the vehicles I was interested in and took the time to show me some vehicles that had just recently been traded in. As a first time car buyer, I felt like I was taken seriously and that Matt was honest and upfront and that I was offered a good deal. I had a great experience from when I stepped on the lot to when I drove off and will be sending my friends to IPAC and see Matt! read more

I bought a new car at IPAC Mazda yesterday and could not wait to get onto Yelp and tell everyone about my awesome experience. First of all, a little background on me. I have never ever bought a car before, never looked on a new car lot, never had the first-hand experience of dealing with car salesmen...so pretty much new to the whole thing. I took my husband and his friend (self-proclaimed best haggler) to help me so that I wouldn't get taken advantage of. We met the salesman, David Martinez, on the lot. He was soo nice and told us to just look around and let him know if we had any questions. After we told him what we were looking for he drove us to the back of the lot to look at more options. He was so patient, answered all my questions knowledgably, and was not pushy at all. Once I had made up my mind, we went inside and talked about financing. Again, he was not pushy and told me that he would rather I be happy with my purchase and refer him, than he make a huge sale and I be angry and tell everyone. Good logic. We worked out a sweet deal. I am so happy with my purchase and the whole experience was so easy and not at all what I expected. We found out that IPAC Mazda is the #3 best Mazda dealership in the country (based on customer satisfaction, sales, etc.) No surprises there. read more

We literally just had the worst car shopping experience with Mustabo, Mufasa, whatever the hell his name is (the manager). My sister was looking to buy a Mazda 6, but didn't qualify. Well, that's okay because it happens. Mr. Mustabo called the bank and told us exactly what she would qualify for. He told her to pick ANY 2010 or 2011 model and it was hers. After being there for over 4 hours, she decided to give it a shot and picked out a 2011. Well, the manager came back and said, to my mother while we were in the restroom, that she wouldn't qualify for that car after PROMISING that she could choose any 2010 or 2011 model. He simply dropped us and walked over to a new client and never had the dignity to face my sister and tell her it wasn't going to happen. He saw us waiting to speak to him and blatantly ignored us. I felt like a second class citizen that he saw as a waste of time, and I wasn't even the one trying to buy a car. I will NEVER go back to that place and I will spread the word to anyone and everyone who will listen. Props to the salesman Brandon who was kind to us the entire time and didn't act like he was better. Do not deal with these people, they're too small of a dealership to make you a decent deal and will throw you to the dogs if you don't settle for one of the crap cars when you have less than perfect credit. I will be reporting them to the BBB and contacting higher management. read more

Ingram park Mazda has so much to choose from. Austin was very helpful in showing us a great car for a great price. This was our second car from him and we will definitely be back for the next! Austin understood exactly what we were looking for. read more

A month ago, I bought my first car at IPAC Mazda, and the salesman who helped me, Duc ("Duke") Nguyen, was AWESOME!!! He was extremely helpful, assisting me meticulously with everything: from test driving cars to signing my financing paperwork! I highly recommend him, since he is incredibly knowledgable and super nice! The great thing was that I never felt pressured to buy a car right away, which was very refreshing. I give Duc 5++ stars for providing me with excellence service and wonderful hospitality! Thanks, Duc!! :) read more

I had a great experience. Matt Martinez really did his best to make sure I got what I wanted at the price I wanted. I would highly recommend coming to IPAC and seeing him for a new or used vehicle. read more

Austin was very helpful not once did he give us the run around. We dealt w another sales person prior to our visit w Austin and that salesperson just waisted our time. We got the vehicle we wanted and are happy. Thanks for great service read more

I was looking for a compact SUV or crossover. I had done all my homework and research on the one I wanted.. I just happened to stop at IPAC Mazda on my way to another dealer. Daniel spent hours with me and my husband with no pressure, knowing we were headed to another dealer. After the test drive we headed on our way to test drive the other vehicle. The other sales person was no comparison to Daniel. The decision to buy at IPAC Mazda was due to how we were treated by Daniel and the staff, and the CX-5 is just awesome! read more

I went to Ingram park Mazda after I saw some of there cars they had online that were on sale. When I arrived at the dealership I was greeted by a bunch of vulchers as I parked my car. My salesman was very rude and was not at all interested in selling me a car. When I showed him the car I wanted, he said I had to qualify for it in order to get the sale price posted online. I told him I had money to put down on a car. He then proceeded to try and sell me a used car. I told him no , I'm here to buy a new car. He said he couldn't help me. I told him OK. He continued to try and sell me the used car. I said no thanks and left. The fact of the matter is this dealership is full of liars. It was a total waste of time coming here. Don't shop here unless u want ur time wasted. They are a bunch of scam artists!!!!!! read more

Joey E. is absolutely amazing. He was welcoming, warm, and honest. His manager is a great guy too. The overall purchasing process is slow so expect to spend most of your day there. Luckily, Joey did all that he could possibly do to make the process enjoyable, he even helped get my financing expedited. read more

Just want to say what a GREAT! team Frank Lira & Jose Ramirez make! They made buying my Jeep Patriot smooth sailing. I couldn't believe it no bickering! no hassle! Just extraordinary team work. Sure the building may be small & now showing sales room why? because the savings is passed on to the consumer. What a wonderful & awesome experience read more

Came in just to inquire on a prize. Right away I was greeted with great hospitality. I was introduced to Jose Ramirez and he was fantastic! He went out of his way to make sure I was happy on my visit. I wasn't expecting to leave with a new vehicle, and I Did! Truly a memorable experience and another reason I love iPac Mazda. read more

The car sales team was excellent-but the manager was pushy disrespectful and rude.I told them the entire time what my price range was but apparently they were not listening. I was told a lower price on a car i liked. Came back to buy it and they raised the price again and insisted that they never lowered it in the first place. Ladies watch out and put your guard up because you know you are not getting any respect being a female at a dealership like this one. it was a big waste of time. read more

My Sales Consultant, Duc Nguyen, at IPAC Mazda was extremely helpful in assisting me to make the decision between the Mazda 6 & another make of vehicle I was interested in. I had done extensive research on the 2 vehicles, so I knew how the 2 ranked against each other as well as others in their size/market segment. I test drove the other car & really liked it, but during my test drive of the Mazda 6 Duc asked me what performance aspects I wanted in my next vehicle & he was able to show me how the Mazda 6 met or even exceeded each of those. He went out of his way to ensure I got all of the accessories that I wanted & upgrades offered as part of the deal that the Sales Director Pablo Serna was going to include only IF I bought the car the previous Saturday. Overall, it was Duc's professionalism that convinced me to overlook the unfavorable experience with the Sales Director & coming back to buy my Mazda 6 from IPAC. read more

I will never buy a car from any Ingram Park dealer! EVER! My 77 year old mother found two used cars on their website that she liked, she called and made an appointment, drove an hour to get there and when we got there the one car (the one that was actually there) still had soda water bottles and other personal belongings in the interior. The other was out on loan, not sold, but out on loan, but was on their website. If it was on the website you would think it would have been a little more ready to show or maybe even be on the lot. I can get past that, that is really kind of trivial compared to what happened after that. During the process my mother asked about a second key, they said they would look to see if they had it. The very next day after she took delivery of it they called her and asked her to bring the vehicle back for a state inspection, which should have been done before it left. I became curious about the trade money they gave, (I should have thought to do this before we went) so I asked a salesman at the dealership I work at to look it up by VIN just like they said they did and found a discrepancy of about a $6000.00 in Ingram Parks favor because of very low mileage, In their defense there would have been a deduction for some slight damage to the bed side of about $1000.00. I called and asked for the sales manager Austin and asked about it, he listened to what I had to say, he rushed to get off the phone with me, said he would call me back, instead the salesman Joey called me back. If I would have wanted to talk to the salesman I would have called and asked for him. I asked the salesman about the discrepancy on the trade and they refused to do anything about it, said there is nothing they could do, the sale is final. If you do not have access to double check your trade value by VIN beware!! Even if this was a case of human error, you might get taken for a ride. I asked about the key again and they said they are still looking into it, and if they could not find it that the car was sold as is and would only have one key, thank god the spare tire was in the trunk still. I called back again later the same day and asked for the sales manager Austin again and had to leave a message, the salesman Joey called me back again instead, I told the salesman I want to talk to the sales manager Austin. Austin called me back an hour or so later, told him my concerns about how they figured the trade value on NADA and the spare key, he said he would call me back. Now over 10 business day later he has yet to call me back and my mother's repeated calls about her spare key have been ignored as well Joeys mail box is always full it seems. Also be ware, this car had certified pre-owned stickers on it that made it appear that it was certified preowned, we found out during financing that it was not, I inquired about that and I was told that that was an option. I will continue to keep business with Ancira & North Star. read more

This place is horrible, It all starts with Amy the internet sales person that can talk a good talk. She gets you to come in then forgets about you and passes you along to get swindled. I drove around in a vehicle for over a week as they assured me I had already been approved and waiting to get vehicle from another dealership in Fort Worth. Soon the vehicle arrived and drove it for a couple of days than BOOM! I didn't get approved and had to return vehicle. Said I didn't get approved but yet went to Cavender Toyota and got a 2013 Scion Tc through Security Service with nothing down. Stay clear of this dealership!!!! This place is a nightmare and always check your carfax they sell vehicles that have been in rear end collisions and don't inform the buyer. This place is horrible and gives the Benson family a bad name. Please help Mr Benson, cause your sales manager is HORRIBLE. read more

This place personifies every negative connotation and denotation associated with the purchase of an automobile and car salesmen. I sent IPAC automobile group an Internet inquiry about a Nissan Altima. One of their salesmen, Alan Henderson, contacted me. I was originally looking for a pre-owned vehicle with low mileage. Mr. Henderson stated that he did not have one; however over the phone he said he could sell me a brand new S model for a specific price without financing. When I got there the vehicle which I had requested "was just sold". But he had a very similar model to the one I had inquired about and it was at the same price. Nonetheless I thought it was a good deal and confirmed that it was the same price; in his office/cubicle he had me sign a piece of paper stating that I would pay the price agreed upon. Five minutes later Mr. Henderson leaves the cubicle and his manager George Ramirez comes into the office/cubicle. At this point Mr. Ramirez decides to raise the price $5000+ and he wanted me to finance the car. When I mentioned to Mr. Ramirez that Mr. Henderson had quoted a different price over the phone, the manager decided to speak down to me as if I were an idiot, saying "you have no idea what a good deal is.. we are trying to help you". My response was that he does not know me personally, his goal is to sell a car and IPAC is conducting dishonest business. At that point he gets up angrily and storms out saying "I'm not doing business with you." I wasted three hours of my time dealing with this unethical organization. So I left and called Anicra Nissan, I asked if the internet advertised price was the correct price. On Ancira's website they clearly posted the costs both with and without financing. I went in to Ancira met with the salesman, Mickey Trevino who had the car I spoke to him about ready when I got there. Test drove the vehicle and had completed the transaction in a matter of two hours. Mr. Trevino even, helped me return the rental car I was driving. The Ancira experience was the complete opposite of the IPAC experience. I would not hesitate going back to Ancira. Do Not waste your time visiting IPAC auto group they are out right dishonest business people; take your money and your business somewhere else, certainly consider Ancira Nissan or another organization. read more

DON'T DO BUSINESS WITH THIS DEALERSHIP! I've owned Mazdas, Toyotas and Cadillac and have received various level of service, but I've never encountered a dealer so incompetent. I was in San Antonio because a family member was in the hospital. My transmission blew so I had it towed to the nearest dealer. Usually Mazda service is a very reliable, but these guys redefine incompetent to its lowest level. It took them two days to figure out it was the turbo that needed replacement even though I told them what was wrong. When the car was finally "repaired" I drove it 5 hours home only to find coolant leaking. I immediately took it to my regular Mazda dealer. They said it was a miracle I made it home because the turbo was broken. My faithful dealership said I should give Ingram a piece of my mind. Fortunately my dealership was willing to honor the warranty so I'm only out an oil change. But I could have been stranded in 100 degree heat on the side of I35 in the middle of the night. Shame on these people! IPAC/Ingram should go out of business! read more

I have never financed a vehicle before. I've always saved up money and bought my vehicles with cash. I do the same with everything else so I don't even really have any credit. Not to mention my job situation is difficult from most people because I file my taxes as self-employed. Most car dealerships that I've been to are like hungry sharks in the water waiting for the smallest drop of blood: high pressure, fast talking, judgmental, and yes, even deceitful. None of them in the past where willing to work with me even though I always look for a car that is WAY BELOW what I'm able to afford so I can make my payments. When I went to this dealership, I didn't even expect to buy a car. First, off I met Matt Martinez outside because they always seem to have someone outside to meet their customers and make them feel welcomed. Matt asked some questions and took some notes to get a better idea of what I'm looking for. Next, we went to go and look at some cars. We found one I liked and we took it for a test drive. Then, the paperwork began and I was thinking, "Here's where the process ends." But, then Joey Esparza came in and talked to us. He and his managers were able to work out a GREAT DEAL for us that was far beyond our expectations. They were able to help us to the point where we just couldn't say no and we left that day with a car. They made my first auto financing car buying experience extremely satisfied. I would highly recommend them to anyone looking to buy a car. read more

I gave this location a chance when I had to bring my SUV in for a recall. They did a great job so when I needed more work done I decided to take it back to them. My second visit was awful. First off I had to wait over an hour for a shuttle back home when they had originally said it would be there in 5 minutes. Then I was told a $120 fee would be dropped and when I asked more questions they brushed it off and kept talking. Then they called to say my car was ready and I would have a ride in 15/20 minutes and they picked me up an hour after they had said I could expect them and then when I arrived back at the dealership to pick up my car I had to wait an additional 30 minutes before they even brought over the paperwork. Luckily I had a free schedule and could wait but their lack of customer service and time management made this experience unsatisfactory. To top it off, when I picked up my car I noticed my hitch cover was missing and the AC knob in my back seat had been knocked off. read more