Thank you Robert. Quick diagnosis, and prompt resolution. I appreciate that you have had a 14 hour…read moreday so far and worked through dinner time. Good job. MLKing

I've found so much rigged together shit in my house with their sticker on it. And they also dumped…read moremy geo thermal into the drain field and almost caused it to fail. Do not use this company.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

I'm a landlord in Lansing. I hired them to replace a water heater and replace some outlets with…read moreGFI, as I had failed inspection. Whitney replaced the wrong outlets and forgot to pull permit for the water heater, causing me to fail re-inspection and incur fines. Once it became clear that I was asking them to fix a job they had already received money for, they became difficult to reach, repeatedly dropping my calls and not returning my messages for days. They refused to compensate me for the city's fine, refused to re-do the electrical work without charging again, and charged me again to pull the permit. They're never getting another cent of my business.

Always ready to help. They installed and service my Generac generator. They are willing to help…read morewhenever you call.

If you're considering getting a generator, don't even waste your time calling around for multiple…read morequotes. Tom and his team did my sister's house, I got their number from her (they were the best quote - I did get the "3" that I've always been told are recommended, but the other 2 were really a waste of my time) They were respectful of my time, my house, my pets, my kids.. they were clean and courteous they even fixed some existing issues from previous electricians that they found while they were here. It is a big investment, but from my point of view - totally worth it! I seem to live in a place where the power goes out (waaay too often) and now I don't have to worry about it anymore! System works GREAT!! (as was proven when the power recently went out) Call them!! Call them NOW!! Don't wait!

Richards Electric didn't send a generic reply -- he actually took the time to thoroughly answer my…read morequestion on Yelp with a clear explanation. That alone stood out. Even better, he was able to come out the very next day, walk us through the best approach for our situation, and provide a very reasonable estimate. He showed up on time, stayed extremely close to his original quote, and scheduled us within a week. As a new business getting off the ground, that level of professionalism and reliability made a huge difference. His responsiveness and transparency gave us the confidence we needed to move forward. Highly recommend.

Chris at Richards Electrical was absolutely amazing! We had a no-lights emergency around 5:00 PM,…read moreand he came out right away. He quickly identified that the issue wasn't with our home's electrical system and walked us through exactly how to report the problem to Consumers Energy. He was knowledgeable, professional, and took the time to explain everything, which made a stressful situation so much easier. I can't recommend Chris and Richards Electrical enough. Thank you for the outstanding service!

Horrible service. Cant reach anyone after work was semi completed. Shady business. FInd anyone elseread more

I called Mr. Sparky because I subscribed to their Comfort Club service, a $20 monthly offering that…read moreincludes Front of the Line Service, Discounted Service Fee, 10% off Repairs, and 5% off New Repairs. Despite my subscription, I found that they are super expensive, and they inflate the price for diagnosing electrical problems to offer you a discount on the service to fix the issue if you choose them for the work. For example, I called them to fix a shower fan that was tripping the circuit. The technician arrived and spent about 40 minutes diagnosing the issue and explaining their convoluted billing scheme. He confirmed what I told him what was going on. They charged me almost $450 for a single-circuit diagnosis with a $60 reserve service fee. They offered to deduct $200 from the $1,300 estimate to replace the shower fan. They also didn't guarantee the diagnosis and noted that other things could come up after they replace the fan, which could add more cost. I decided not to use them and fixed the fan myself by swapping out the fan motor within the enclosure. I found a new replacement fan on Amazon for $99, which had the required parts. It was an expensive lesson, though, since I was still overcharged $450 for very little value. $200-$250 would have been reasonable for what they actually provided. Their approach of padding diagnosis fees is borderline criminal. They should charge for the work they do. Because of this, I would avoid doing business with this company. I have also canceled my Comfort Club subscription.