So happy that this place is local and close to home, this was the perfect place to stop and shop right before a much-needed surgery! The employees were friendly and full of knowledge, and even if they don't have a specific item in the store, they were more than happy to help you find it online, and even have the option of them ordering it for you, and shipping it to their store at no cost to you. I was able to find almost everything I needed for an upcoming procedure, and this place put my mind at ease as they had plenty of choices and options to choose from. This place is a must for folks looking for items to aid them at home for faster recoveries post surgeries and procedures. They also take flex spending account/cards here so that's a big plus! read more

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Used one of their electric knee flex units following knee replacement surgery. We found the unit to deliver what feels like a small electric shock when using it. When notified of this the response was keep using it at our risk or bring it to them for exchange. Their equipment, our issue. In my world, I would have immediately delivered a replacement the unit, with an apology. Holy Crap. I do not recommend this Orem office. Good Heavens, what ever happened to good customer service. read more

They were very helpful in providing info and insurance for my gear. My all terrain knee scooter will get me through the next couple of months. They gave me a discount and showed me how to operate it. They threw in a fleece cover also! Thanks so much! read more

Had by far the best experience we have had with any medical equipment rental. Quick to help, fast rental process and had brand new rental equipment. loved our experience. read more

I tried to purchase a sequential compression device through this store, and the experience was awful. IOC's owner and staff lied to me, tried to gaslight me, and are just rude and unprofessional. They are very cruel, and do not care about the wellness of their customers. I urge people to avoid this place like the plague. At first, the front workers seemed friendly and helpful, and I was happy by this store's product selection. On March 9, I spoke about our needs with Sky, and she said that IOC could order the device without problems. I sent over dozens of pages of medical documentation that she requested. Things soured quickly. By March 19, they hadn't sent any updates or even started the process. Sky and the other staff started giving me the runaround, and every day I'd hear some new excuse for why the order hadn't been submitted: they got busy, they had a staff meeting, they were waiting for the doctor to reply, they were missing information, etc. Each time I asked what specific information they needed, or what I could do to help speed up the process, but nobody could tell me. I stressed the urgency and importance of the device since my relative was suffering without it, and they always promised to get it done but never did. Things came to a head on Wednesday, March 24, over three weeks past our first encounter. Sky lied to me about sending a fax. The previous day, she said she had faxed over a request to the doctor for more information. The doctor never received the fax, so I asked Sky to send the fax again; she said she would do so. Turns out Sky never sent the fax and she admitted to that fact! I asked to speak with Mark, the owner and person in charge of submitting orders. He was super defensive and belligerent. He didn't ask what was wrong or how he could help but immediately started blurting out excuses about the process being so difficult and needing more paperwork. When he finally stopped talking, I explained to him that insurance processes had nothing to do with his own company's incompetence and lying to me. He simply stated that the staff "gave me wrong information." No apology. No urgency or attempt to make things right. I repeatedly asked him what specific information he needed, but he couldn't or wouldn't tell me. I repeatedly asked him to call the doctor's office to get the supposed information he needed. He just kept spewing excuses for the delay. He rudely told me that "I didn't know what I was talking about" and falsely told me that I was the cause of the delays. I explained that my relative needed this device ASAP. I told him insurance already confirmed they would pay for it. Finally, he snapped and smugly told me that he was reneging on the order, and that my relative would just have to order elsewhere. I could tell that he was satisfied with himself at "punishing me" in retaliation for confronting his company's BS. Mark is so petty and cruel to punish an innocent person who had nothing to do with the conflict. My relative had already suffered needlessly for weeks, and Mark was happy to make it all for nothing. Now we would be forced to start the process all over again with another company because Mark is a petulant child who refuses to take any responsibility. What kind of man, what kind of human being acts like this? Mark has no business owning a business. There were much better ways to handle this. They could have been proactive, asked the doctor or me for help, or been upfront with us and had us go elsewhere. Instead, IOC wasted 3 weeks of our time, time that my relative spent in agony. Mark could have stepped up and done the right thing, but he refused to do so. I am angry because his cruelty and indifference caused needless pain for my relative. Oh, and IOC apparently rips off customers and insurance companies too. They wanted to charge $1,400 for the SCD; I was able to purchase the exact model that was used in the hospital for $650. Avoid this place like your life depends on it, because it does. read more

I don't recommend that anyone do business with this company and in fact I discourage it. On 11/11/2020, I phoned in to this company to inquire about 100% Nitrile Gloves that the company has for sale. The first staff member that answered the phone is Miranda, she refused to answer my questions and would not patch me through to a sales representative. Then she hung up the phone on me. I called back and a staff member named Sky answered the phone. I asked to speak to a supervisor and she said "we are not interested in selling you gloves", and hung up the phone as well. I am appalled by the way the companies employee's have handled my inquiry, and the customer service is unacceptable and/or non-existent. read more

Wonderful friendly and helpful staff. They were able to find the right crutches for me.

This is the BEST retail medical supply store in the state! The staff here is just amazing - so helpful and kind, and incredibly knowledgeable. The A+ level of teaching that they provide to all of their customers (whether you're a retail customer or a patient w/ a prescription who is referred to Intermountain Orthopedic Care by your doctor) is priceless! I've never felt as though I'm working with pushy "used-car-salesmen." The staff has always been eager to provide an awesome experience so that I can walk out of their store feeling confident in my purchase and also knowing that I'm armed with the knowledge that I need to get the most effective, therapeutic results. AND if there has ever been an item that I would like which isn't carried in-store (this is rare, believe me; they've got just about everything), the owner, Mark, has been more than happy to get that item for me A.S.A.P. I cannot speak highly enough about my personal experience working with the genuine, caring staff at Intermountain Orthopedic Care. 5-stars!!! read more