Dorothy was an absolute joy to work with. Knowledgeable, insightful, and has a true love for the…read moreOmega brand. I'll be going back to see her when I'm ready for another one to add to my collection. Best watch you can buy on the market for the pricing.

Thomas was incredible. I was greeted upon entry in the most hospitable way possible. All of my…read morequestions were answered. I was offered a beverage. It was clean it smelt good I could not have asked for a better experience. I highly recommend Omega at North Park and working with Thomas when it comes to anything Omega.

I went in here to just look with my boyfriend for him to look at the smart watches, and come to…read morefound out the Michael Kors, Purple Bradshaw Smart Watch, caught my eyes, so bad that I ended up walking out with it! The manager was very helpful on our questions, and gave her opinions on which she liked better on him. I'm not sure how much it normally runs at the retail store like Macys or wherever but this weekend I purchased them there was a sale of it i believe it was $145, and 10 % off additionally. And they took out a few links and was able to help me decide how I liked it loose or tight. Also, I own another Michael Kors Gold Bradshaw and they actually were able to put a new battery in it for $10, great deal.

I called this place in advance to find out what anchor store they were closest to (for parking…read morepurposes.) The female sales rep that answered the phone said that they were closest to Saks 5th Avenue and continue to give me very explicit directions. I parked where she told me to park and I was able to walk straight to it! Thus saved me a lot of time because I was on a schedule. I was reading as I walked in the door and advised her I need to get some batteries for my Michael Kors watches. She proceeded to tell me that it would take 10 minutes and it only took about 6 to 7 minutes. I was at the door and on my way! I come here to replace My watch battery very often. The battery replacement warranty is six months but you shouldn't have to replace your battery for a couple years.

Zales, a prominent company, requires a system update due to its current limitations…read more I recently encountered difficulties located this diamond necklace in their system that required repair. Despite providing the necessary information, the company struggled to find the item/owner information in their system. This was attributed to the fact that the necklace was purchased. The item remained elusive. I requested the individual who gifted me the necklace to locate an email address that was two to three years old. Fortunately, he was able to find it. This process was inconvenient for all parties involved. What could have been a 10-15 min visit turned into almost an hour. I also never got to resolved 2 other items bc I had to go.

Great selection @ great prices and awesome customer service! I was shopping for diamond stud…read moreearrings and found the perfect pair.

Amazing guys . Good collection of products to suit my expensive watches lol . They are cool…read morefriendly and great collection of straps .

Amazing customer service and a great product. I had some issues with my order and USPS, so I…read morereached out to the team for help. They responded quickly, and Mitchell went above and beyond by personally delivering my strap to my apartment. The strap itself is beautiful, extremely comfortable, and exactly what I was hoping for. It's rare to find a company that stands behind its customers the way they do. Highly recommend!

My wife took a watch -her favorite - here for repair. After more than two months, were told watch…read morestill not done. Then we are told it was lost by the outside watch repairman who was supposed to fix it. Told that he also lost several other watches from other customers when he was in a car wreck. Offered to pay us much less than the watch was worth. This illustrates that they do not have an on site watch repairman and did not keep in touch with the people they hired to do the work. Beware.

Have taken 2 watches here. Always very knowledgeable help me in any way possible. Don't let one bad…read morereview stop you from doing business here. Feel they are good people and that one bad experience was not 100% in their hands. But nevertheless always had great experience with them.

Here's the thing about me... I don't do, I don't purchase, I don't love... anything or anyone that…read moreI feel doesn't work as hard to earn that activity from me... as hard as I "work" to earn that activity, item, person. Confusing sentence and different from most Yelp reviews? Yeah probably; this is the first time I do one of these, and also - welcome to a snippet of how my brain works... you're welcome? I've been shopping at DY Northpark for a couple years now. Aside from wearing the jewelry (I can't format this message the way I want to, but imagine there's a strikethrough over "jewelry") art pieces on my body daily, you wouldn't expect me to be a DY customer. I'm blessed enough to have worked in an industry that allows me to make enough money to invest in art for myself and my loved ones, but my preferred attire is some form of American Eagle and/or Target shorts and t-shirts. Northpark has an AE, likely for teenagers, but that's literally the only NP clothing store I've shopped at other than Express for the sole purpose of wanting a new suit for an interview with a small company after escaping from 17 years of corporate life. I say all this because... I know I don't look like "a David Yurman client", and I say proudly: I never will. This story matters to me because when I showed up at this incredible store to buy my first chain ($300 gray titanium box chain) a couple years ago, I had no idea the journey I would start. A journey that has not only helped me reconnect with my love of art that I never realized I had because I spent the first 22 years of my life doing basically nothing other than playing baseball and going to school (in that order), but a journey that has helped me realize that there is nothing more important than human connection. And that when you connect with other incredible, loving, wise humans... you can accomplish anything you've ever wanted to. Dennis is the person who helped me start this journey. Because as dapper as that wonderful man is, he NEVER EVER made me feel the way I assumed/was worried I would feel the moment I walked into DY the first time. Like this place was not at all "my place", and that everyone working in the store would know it the second I walked in. Dennis had absolutely no idea who I was, and I had no idea who he was. Now knowing the type of money people spend at that store, I believe Dennis probably assumed he may never see me again, as I don't imagine some random dude in shorts, t-shirt, hat & sneakers buying the cheapest box chain DY offers, is usually the type of person that comes back. But I kept going back. Because of Dennis. Because Dennis treated me no differently from how he treats every single person I have seen him work "with". He is a true partner in anyone and everyone's journey of style, building confidence, investing in art, or in my case... building relationships and connections with the best humans there are. Two years later, I believe I am a "regular" and get greeted by name and with a smile from other amazing people like JILLIAN, Marcus, Ty, Kristin, Muluken, Donovan, and others. Many times, I'm with my family & extended family, which includes a baby, multiple toddlers, a 6 year old that enjoys running around and having fun... another thing I thought would be "an issue" because of how "rich folks" usually respond to "riff raff" (I'm showing my age lol) from young people. Have the amazing people at DY NP made me feel crappy for bringing them? Nope. Have they smiled and talked to all the kiddos the way I'd expect great people to? Absolutely. I've also made sure to learn the names of Virginia, Chris, and Larkin. No, I'm not trying to win a popularity contest, as I dress a certain way because I literally do not like spot lights. But do I want every single great person in this store led by Kristin to know that I care about them the way they seem to care about me? Hell yes I do. My partner (I always say "partner" and strangers eventually think I'm talking about a man, but no, my partner is very much a female, and my ex-wife/bff is also a female lol) calls these types of speeches / conversations "tributaries" because I always branch off into multiple streams... but I like to think I always make it back to the river at the appropriate time, even though most people don't have the patience to read through something like this. Admittedly, I'm the same unless "the hook" got me at the beginning. If the hook got you and you're still here, let me get back to the river for you... If you buy jewelry/art and don't shop at David Yurman in NorthPark, I'd say you're doing it wrong. Full stop. Am I guaranteeing your first experience will be perfect? Of course not... that's not possible to guarantee. Am I saying that you will eventually meet some of the most amazing people you can ever "shop" with because of people like Dennis, Kristin & everyone I named above? Fuck yeah I am. Because this is a 5star location, hands down. Mmmkaybye!

My family is a huge fan of David Yurman and have frequented this store often. The only, only, ONLY…read morereason I am writing this review is for Donovan. Donovan is probably their most special, most kind, and most genuine sales rep at this location. I remember a few months back, I had visited here to purchase a small pinky ring ( not very expensive compared to the huge pricey selection they have ) but that is only to say that Donovan made it feel like I was walking out the store with a million dollars worth of jewelry. He killed that. The presentation, the offering of a glass of champagne, the set up, and even him positioning the bag in front of the David Yurman sign inside just so I can get a good photo was just incredible. It was memorable. I had returned with my boyfriend the 3rd week of December to purchase his first DY piece-- PRAYING Donovan was working, but instead was helped by Jillian. Horrible experience. She said his bracelet was out of stock throughout all locations and when I double checked if the Plano location had it, she said no. I checked on the website immediately as we were checking out and saw it said IN STOCK. Huh... that's funny. When I confronted her about it, she stuttered and honestly, I forgot what she said. She did not offer water, no glass of champagne, no photo op, no nothing. It was just a sale. EXTREMELY disappointing for my boyfriend's FIRST DY piece and our Christmas present experience. It was not supposed to go that way. After we left, my boyfriend noticed she did not spell the shipping address correctly AT ALL. We went back to have her FIX the address-- so extremely irritated and just so freakin disappointed. Returned 2 weeks later and ONLY wanted Donovan. He proceeded to help me and my father with our Christmas shopping and again, he did not disappoint. He is truly amazing. He never makes me feel like we are taking too long, always suggests different pieces, compliments, offers beverages during the experience, and truly is remarkable. I can always count on amazing customer service from him-- which I guess is hard to find even within the same DY store lol. If you EVER visit this location... you know EXACTLY who to ask for. DONOVAN, thank you.

I took a necklace today 14kt and if my calculations are correct if gold is at $94 per gram n the…read morenecklace weighed 5.2gm total should of been around 450-500 but only got $130 i feel like i got scammed

Super buen establecimiento me ayudaron a encontrar el anillo que buscaba mercancía de alta calidad…read more El mejor servicio. precios muy accesibles.