Mr. Tran (owner) has been to our house twice to oil our grandfather clock. He has always done good…read morework. I would also point out that the one star reviews listed are from the San Francisco area - Fon's Clockworks has been open in Arlington for almost 20 years. I think these reviews are for another establishment (in California).

Been doing business with Mr Fon for a number of years, and I recommend to everyone I know, every…read morerepair is very professional and accurate, honest work for reasonable price. To the lady who left a bad review: You must be referring to a different shop, or you own the competition.

Always great work! Today he cleaned up and serviced my mother in laws watches and did a great job…read moreon both time pieces of hers.

Exceptional customer service! Great value! Amazing quality!…read more Chris is absolutely amazing at his job. I came in requesting a repair for my wedding ring. The pearl popped off and needed to be reattached. Chris explained what he would do to fix it and even cleaned it up to its original shiny state. The repair cost only $50 and was ready for pickup within an hour! I am very impressed!

I had an amazing experience! They repaired my ankle bracelet and ring very quickly and with so much…read moreprofessionalism. I felt right at home and welcomed. I will definitely be a returning customer.

Very fast service. We went in to have watch links removed from band. Walked in and was attended to…read morevery quickly. It was very reasonable pricing as well. She was careful with the jewelry and very professional. Overalll very satisfied.

Super honest. Needed a necklace fixed. It broke in a really odd place. She explained that it…read morewould be more expensive to fix it than just getting a new one. Thanks for the honesty. They will have my future business.

I needed a couple of watch batteries replaced. Found Arlington Jewelry Exchange - very glad I did…read more Very personal and helpful service. I was able to also replace a very worn leather watch band, and in addition to replacing the battery in my other watch, he cleaned up the wrist band, fixed some bad links in the wrist band, replaced the crystal and it looks magnificent. Truly looks new again and I have had it for 17 years. Very nice folks. They had a good selection of jewelry and sounds like they also can design pieces. I will definitely use them again. Excellent customer service.

I do recommend this place! We took my husbands old watch in for a battery replacement. A very nice…read morelady quickly replaced the battery and then took links out so it would fit my sons wrist. She let him try it on eat time to see if it had the right fit. Exceptional service and very fair prices. I also saw a nice selection of jewelry in the shop

If I could give a 0 I would. I visited this business on 11/19/25. The gentleman working at this…read moreplace was very unfriendly and it was very obvious that he did not want to assist me. He responded to my, questions in a very sarcastic manner and he was unprofessional. I will never visit this business again. Please be careful when you take your gold pieces in. He will undervalue your items. He told me my item was worth $160.00. I took it to another jeweler on the same day and I was told it was valued at $2200.00. He either did not want my business or was going to rip me off. Proceed with caution if you visit this place. I would recommend you take your business elsewhere.

I stopped by because my husband and I had a lot of watches that needed batteries and to be resized…read more I was kind of skeptical because it looked a little shady but I'm so glad that I stopped by. The price was sooo reasonable and we didn't spend a lot of time in there considering we had 7 watches that needed to be fixed. He was very friendly and his store has so much to look at too. I would definitely recommend people to come check him out. I would come back if I need my watches fixed.

Dropped of my 500 dollar Harley watch to have the broken glass replaced. He took 3 days longer than…read morequoted. He called and told me it was broke and he would not fix it. I took the watch off my wrist and it worked fine when I gave it to him. After he called me a liar that it didn't work I looked at the glass. The broke part of the glass was now positioned 180' out from where it was. Turns out that he took it apart and apparently dropped the guts and broke the center pin according to a real jeweler. I asked Benny to make it right and pay for it and he declined. May god have mercy on his lying soul. Won't recommend this to a crook because they don't like competition either. Thanks for nothing Benny You have my number and you can call me to make amends.

I made a custom engagement ring at Wiley's and they were absolutely phenomenal in every respect…read more Everyone was so nice from the moment I stepped in, they walked me through all the different designs they had on offer, and spent all the time I needed helping me design a perfect ring. Carolyn and the other staff were amazingly invested in my satisfaction, kept me constantly updated on my ring's progress, worked tirelessly to get my ring done before the due-date, and, of course, created an absolutely breathless, flawless ring that my fiancé will cherish forever. I can't recommend Wiley's enough; it baffles me to see any non-5 star ratings for their service. They were genuinely kind, incredibly professional, and amazing at their craft. Trust them with your wedding ring needs, you will not be disappointed!

Absolutely love this place and my wife loves it even more than myself. The jewelry is very well…read morecrafted and their service if anything happens to it is outstanding. I've gifted everyone in my family some diamond earrings from here. My wife's ring came custom from here and is absolutely gorgeous. I also have my wedding band from here. Great team!! Thankful to have met Karen earlier in the last year.

The kids and I went in today for a small anniversary gift for my wife. Family owned and operated…read more Was a nice visit. More should visit to support local family operated businesses.

Took wonderful care of a family heirloom. The re sizing service came out beautifully and with a…read morevery reasonable price as well. Over all a great experience! Truly a hidden gem