My name is Mark. (Using my wife's account). Im a realtor here in the Mansfield area but was a…read moremaster jeweler and gemologist for 17 years before I sold my business. Having said that.... I've driving past this family owned mom and pop store (actually mom, son and grandson store) several times while working and decided to pop in today. Their website says they do all work in house and have been around for 35+ years. Having been in this line of work for so long it was important to me to be able to speak to an actual jeweler and not just a salesperson. Apon me entering the store I was greeted by Paty. She was a very kind, welcoming lady that she instantly said she wanted to introduce me to John Pressley the jeweler and son of the founder his mom. John and I talked alot about the jewelry industry, life in the ever growing city of Mansfield and family. John is a down to earth, straight shooting guy. I appreciated him taking a few minutes speaking with me. I brought in 3 rings. My wife engagement ring, my wedding band and masonic ring. I asked if he could throw them in the ultra sonic cleaner and steam them off for me in which he did. I also asked him to reapply the satin finish on my gents band which he also did while I spoke with Paty. My overall experience was amazing. I ended up also meeting Thomas? Which is John's son, their new puppy and his Mother. I cant say enough about their customer service. Their showroom isn't as big as alot of your chain stores but they can make whatever your needing. In closing... stores like this are going away and I hope everyone reading this gives them an opportunity to earn their business like they did me.

The kids and I went in today for a small anniversary gift for my wife. Family owned and operated…read more Was a nice visit. More should visit to support local family operated businesses.

Omg! George from Executive Jewelers is the best!! He took out the links from my watch, cleaned my…read morering and 2 tennis bracelets - super fast, and super inexpensive!! He was very nice, made great suggestions on how to maintain my jewelry, had me laughing, and had genuine old school kindness! Great service, told him he's my new jeweler!

I don't recommend for jewelry design or repair. My wedding band is now warped, I no longer wear my…read morewedding ring, and we originally came in for prong repair (see pics). We took his suggestion for the bezel design to hold the stones, so I included the process pictures for you to compare. He worked on it for over 5 weeks when originally quoted less than a week, because we told him the design was bad, and he tried to fix it. I dislike my own wedding ring now, and this experience was upsetting.

I can say without any doubt that this location has the best staff! I have been to a lot of Zales…read morelocations in Texas so I can confidently say this as a fact. Today I needed my jewelry inspected and cleaned. The employee was so friendly and gave outstanding service! I really wish now that I had asked her name to give her a shoutout. Even the other employee working had a smile to offer, amazing.

I came in with a guy, who was behind me. The salesperson completely ignored me but greeted the guy…read morebehind me. We were both looking around when she approached him and asked if he needed help. He pointed to me (he's my husband). So, I asked her, 'Aren't you going to talk to him?' She replied, 'He said it's you who needs help.' Yes, it was me who needed help, and I had the money to buy a necklace or bracelet for my son's birthday! I told my husband I didn't want to give them my business! Just because I look brown doesn't mean I'm poor! Very disappointed with the Zales lady today, 10/26/2024, 2:00 pm Mansfield, Texas

If you are looking for excellent customer service & expertise in jewelry then this is the company…read morefor you! Ted & his sons just completed my custom wedding ring using the newest technology called CAD. I can not stop looking at my ring!! It is so pretty!! I could not be more happy with his work. I recommend you look here 1st. My guess is you will not have to go any where else.

I live in Boyne City, Michigan and just had my first experience with Arlington Jewelry exchange…read moreafter having lived down state and utilized Tappers for a very long time. They were so professional, knowledgeable and supportive in helping me with my Rolex watch, updated appraisals, and ideas regarding some special jewelry for my granddaughter! Chris has a great personality and could not be better to work with - he truly does quality work and really makes you feel like there is not bad question.

I absolutely love Caves Jewelers. They are all so knowledgeable and helpful and go above and beyond…read moreto make sure you have the best experience. Every repair has been perfection and their jewelry showcases are amazing. I will never go anywhere else for my jewelry needs! Thank you all for the best customer experience.

Always straight up, and very transparent about all merchandise…read more Great selection with good and fair pricing. I have made many purchases from Jerry: Diamonds, Necklaces, watches and earrings. Also, gold and silver.

We absolutely love this family business. They are fair-priced and always helpful. They put their…read morecustomers first!

I went here to dump some Sterling silver I had collected over the last several years. I was very…read morehappy with the customer service, and with the price they offered for the Sterling. Also, their prices for buying bulk silver are very good. Not often you can find 5 ounce and 10 ounce bars for only $1.50 over spot per ounce. I highly recommend

Wonderful experience, Reginald and all of the staff were welcoming, professional and knowledgeable…read more I thought I knew what I wanted for our engagement ring but it all changed once I tried it on. He helped me through the let down of not liking what I had in mind and assisted in presenting several options until we found the perfect ring. He was so thoughtful and considerate through the process and always gave multiple options, never pushing the bigger purchase. I couldn't imagine a better experience and cannot recommend Reginald and Robins Brothers highly enough! Thank you for making this the most special day.

We have been frequenting the Robbins Brothers store in Arlington for the last three years. We…read morealways work with Julie Chen. She is beyond amazing. She is always on top of our request making sure everything is done to our Satisfaction and usually ahead of time. She communicates with us so we always know how things are going. We drive several hours out of our way to do business with her at that location and wouldn't hesitate to send anybody. I knew there to work with her.

We needed a jeweler to fix our watches, this place has a 5 star review with over 500 reviewers!…read moreStopped in to see they were celebrating their anniversary in their new location! They have a good selection of jewelry and my watch repair was quick. I can see why they have a 5 star rating on Google.

So nice and friendly and helpful people!! I will definitely return here. Beautiful custom jewelry.read more

I was in dire need of getting my Husband a wedding band THREE DAYS prior to our Wedding. Talk about…read morea mess up! I called Southern Gem and spoke to the owner Gayla who was not at the store but drove there specifically to see if they had any of his size in stock - that on its own showed me their customer service was unbeatable. We arrived at the store to search out a ring whether it was what we wanted or not. Seriously I just needed something to use for the ceremony, I didn't care about anything else!!! The ladies pull out the most perfect ring for him and it was game over. However it was 2 quarters of an inch too big but fit well enough that we couldn't say no. We proceeded to check out and Gayla proved herself as more of an Angel than I already thought she was. She let us know she placed an order for the exact ring we had just bought in his correct size and gifted us the stock ring to borrow until his perfect band came in. Along side the generosity we were also gifted a silicone band and a ring cleaner kit. I cannot explain my gratitude to this company. We will never use another Jeweler from here on. We actually haven't purchased my wedding band due to me not finding a match I love. Gayla showed me a wide variety in the midst of our visit and I found my perfect match that I cannot wait to purchase!! I know this is getting long but I can't leave out the luxury pocket knife we purchased to gift our Minister. Which made my life way easier because now I know exactly what to get my Husband for His Birthday considering the stars in his eyes when he looked at their knife selection. If you're looking for anything related to Gems they are your go to!!!

Fantastically rude and judgmental staff. I stopped by to have links removed from my Rolex after…read moregetting my lashes done and the woman who answered the door barely even let me step foot inside before she began interrogating me. I didn't even get my watch off before she told me they had to send watches out to have links removed and then ushered me backwards towards the door. Not being able to help is one thing, judging a potential client based on age and appearance is another thing entirely. My now-fiancé spent almost $40k on my 6.5 carat solitaire just two weeks later, and I assure you we would've much preferred to use a local jeweler. Absolutely will not ever return.