If i could give 0 stars i would this is your typical shiesty scamming buy here pay here hey they don't check credit but they do I use your credit to determine how nice of a vehicle they choose to put you in. The staff is all completely unprofessional all of the women can barely answer phones have nasty attitudes and get paid to do nothing I don't even know why they're there. Scott well yes you to death offer you vehicles that never show or even sell them from underneath you. Told me 2 grand down for a newer body style tahoe or suburban and then stopped answer my calls and gave me the run-around yet he continued to show me Vehicles over 200,000 miles barely running not safe can't pass a basic inspection I offered to trade in my 2011 Ford Expedition EL XLT King Ranch with 160,000 miles on it he marked my trade in at $7,000 and still continue to show me vehicles way over 200,000 miles beaten up barely running. And began to pressure and rush me into making a decision just to obtain my vehicle that he planned on selling for over $30,000 when I finally take the vehicle that was originally supposed to be the $7,000 trade in as my down payment he rushed me into signing paperwork and contracts and then had the audacity to ask me for another $1,000 on an older vehicle with what was about to be 200,000 miles on the dash. Never gave me the actual reason on why he lied about being able to put me in a newer body style Chevy Suburban Tahoe or Yukon my theory is that these trucks do credit checks and then they determine what they feel they want to put you in if you have a low score you get a high mileage vehicle . Told me the vehicle that I was getting was a 2012 as I'm signing the paperwork come to find out it's a 2007. Me being a certified ASE technician gave him an entire work up of things the vehicle needed in order to be a decent vehicle he told me that he would get me squared away and take care of all of my concerns which I already knew was not going to happen that way. Didn't even make it an inch out of the parking lot before the vehicle began stalling. Banging crunching thumping you name it. Wall symptoms that weren't there a week prior when I test drove the vehicle not only that the vehicle racked up way more mileage than when I test drove it because for some reason these Crooks think it's professional to drive their merchandise home and pick and choose whatever vehicle they feel like driving even if a deal is pending. When I realized that the shop was not going to abide by my list of mandatory fixes that they agreed to and even put in writing I told him that they need to give me my vehicle back because at this point they stole my vehicle from me. He was in such a rush to scam a customer that he mistakenly had my fiance who is the co-owner signed the vehicle over has the owner making the trade-in and sale illegal when I asked for my vehicle back staff told me that the car had already been flatbedded to their other location and another town knowing that couldn't possibly be true I was able to locate my vehicle in their back lot hidden and tucked away behind several other vehicles they told me that it was too late to give me my vehicle back up until the point where I had to call the police for my vehicle being STOLEN there are other dealerships like Car-Mart American Car Center and so on that offered me more as a trade-in and was able to put me in the vehicle I wanted even with my credit being challenged so that verifies the fact that THIS BUISNESS IS A JOKE. I will be coming for them legally as they ran my credit without my permission I'm contacting the Better Business Bureau because they're practices are unethical they put me in three loaner Vehicles off their lot within this time frame all over 250,000 miles and everyday I had to bring it back first vehicle leaked gasoline every time you put gas in it at the gas station which was a fire hazard the second vehicle stalled at red lights which was very dangerous and had a bad front end control arm ball joints the third loner had two seasons did not roll and drive and sounded like a jet plane or bad hubs all around ALSO NOT SAFE. I will be consolidating with my attorney over discrimination because I feel as if I was singled out and mistreated because of my parents credit score and sexual orientation THIS DOES NOT END WITH JUST A GOOGLE REVIEW . Don't even go to this place if you're desperate and it's highly unlikely that this place will remain in business in the near future -0 STARS
ALSO STAFF AT BYRON ARE UNPROFESSIONAL AS WELL. Didnt want to put the work into the vehicle as the list was extensive they were hostile and overwhelmed. Also had terrible attitudes because prior going to the location on Mercer my first thought was Byron where the manager also said he can get me in the newer body style Chevy until he seen my credit prior to running my credit told me that approval and down payment does not go by credit so they weren't willing to do the work read more