We're moving and needed to get rid of my 2002 Saturn Vue I did an online appraisal and called into…read moretheir hotline after to see if they had any appointments available the same day. Adeline was the phone agent who helped me and was courteous and professional, managing to squeeze me in a half hour from my call for the local CarMax. When we arrived, there was about a 20 minute wait. Cameron, the Customer Specialist who assisted us with our sale, was friendly, personable, and we truly enjoyed our interaction with him today. The sale was processed smoothly and we wish him all the best in his career and hope CarMax recognizes the value he brings to the team by highlighting such an excellent representative for their brand.

Well, first impressions mean a lot but I wasn't impressed. I walked in, it was rainy, it was in…read morethe afternoon but I was prepared to buy a vehicle THAT DAY for cash money. Maybe that's the problem. I shouldn't have told the guy/gal how I was going to pay. We'll see how it goes the next time I go there as this is going to be interesting. I have read the reviews here and will ask what they do to prep cars. I'll also check how many miles it take to trip that check engine light again. I walk in and it's rainy outside. I told him I was here to look at a specific model. He said it wasn't there. I told him the make, approximate mileage and the price range it was in. He ran cars in that price range and asked if I saw anything I liked. I told him right then and there, you're going too fast for me to look. He'd made the statement he didn't want to send me out on the lot if it were raining. Really? HE didn't want to go out on the lot if it were rainy. When he found I came in to look at a specific car, it wasn't there, he was ready for me to leave. Really? Does he not know how sales work? Sometimes it's you talk, find out what the customer wants the first visit a second time and then you make the sale? If I go back, I'll look for anyone but this idiot. The cars are behind a fence. They have an exit gate but ask you to go through the sales room. I get that, herd the fish into a narrow strip to pick them off. But, when I'm standing there for three minutes or more and no one comes up to me asking to help me, I'm going going out the door even though it's rainy to look at the cars. But, before I walked out, some employee came up to help me as described above. Again, I can't say enough that when he saw the vehicle I was wanting to look at wasn't there and found out I was paying cash money, he was ready to move on. They have a set price that is what you see is what you get. Other dealerships have a price that you can slightly bend but add on the doc fees. This place doesn't add doc fees. They add ATTITUDE FEEs. While we can track exactly how much the docs are, the ATTITUDE FEEs from this place are unlimited. Do they sell good cars? He mentioned I could try it out three times. Why would I need to try out the same car more than once? Was he saying that I can try out three different cars on their lot and that's it? Really? If you get three bad apples, I don't think I'd be coming back to bite a forth time. Hey, those stupid doc fees are looking pretty good.

Bought a Certified Pre-Owned Highlander today from Lowe Toyota and had an excellent experience. I'm…read morebased in Atlanta and searched all over the Southeast for the right make, model, and mileage. Lowe had the best deal on exactly what I wanted. I drove down early this morning, and Juli, Don, Tyler, and sales manager Mike were awesome to work with. They handled the entire process with professionalism and courtesy. From start to finish, I was in and out in about 2.5 hours and back in Atlanta that afternoon. I truly appreciate their help and wanted to give them the praise they deserve. If you're in the market for a Toyota, I highly recommend Lowe Toyota in Warner Robins!

I've been a Lowe Toyota customer for years and I bought my first Toyota Tundra Platinum from Mr…read more Lowe himself self. I recently visited the dealership to try to get a new truck, and I was approached by a white ball, headed with a beard, glasses and a baseball cap. Salesman, who seems like he was on crack? I told crack out salesman that I was just looking, but he was persistent for me to buy a car. (YOU ARE NOT OBLIGATED TO BUY FROM ANYONE) So he went to his sales manager (short fat, white guy) and he presented an offer to me. I told him I was only looking so now. The sales manager just told me in front of everybody and he stood up and said, "don't work with this guy, he just come in the store and looks around then don't buy anything" VERY DISRESPECTFUL, ( Could have fire back him but I took the high road. What he don't know is. I bought at least 3 vehicles from this dealership cash. I reach out to Jeremy Smith the GeneralManager, who is the grandson of Mr. Lowe and I have not heard from Jeremy Smith yet, so that lets me know that Jeremy Smith took the side of the 2 trailer park trash employees that works for him. This dealership Lowe "Down" Toyota has been going down the drain ever since Mr Lowe has passed. The new staff that Jeremy has there now are crooks even Kevin (was the GM) who sold me a 2023 Tacoma in which he was fired from fighting with a customer. From the service department, all the way to the finance department. So Buyer, Beware.!!!

Excellent Sales and Service department. Alan was very thorough and provided me the best deal!read more

Wide selection of vehicles many priced below $20k which rare these days. Lots of new vehicles…read morepriced $25k or less

If i could give 0 stars i would this is your typical shiesty scamming buy here pay here hey they…read moredon't check credit but they do I use your credit to determine how nice of a vehicle they choose to put you in. The staff is all completely unprofessional all of the women can barely answer phones have nasty attitudes and get paid to do nothing I don't even know why they're there. Scott well yes you to death offer you vehicles that never show or even sell them from underneath you. Told me 2 grand down for a newer body style tahoe or suburban and then stopped answer my calls and gave me the run-around yet he continued to show me Vehicles over 200,000 miles barely running not safe can't pass a basic inspection I offered to trade in my 2011 Ford Expedition EL XLT King Ranch with 160,000 miles on it he marked my trade in at $7,000 and still continue to show me vehicles way over 200,000 miles beaten up barely running. And began to pressure and rush me into making a decision just to obtain my vehicle that he planned on selling for over $30,000 when I finally take the vehicle that was originally supposed to be the $7,000 trade in as my down payment he rushed me into signing paperwork and contracts and then had the audacity to ask me for another $1,000 on an older vehicle with what was about to be 200,000 miles on the dash. Never gave me the actual reason on why he lied about being able to put me in a newer body style Chevy Suburban Tahoe or Yukon my theory is that these trucks do credit checks and then they determine what they feel they want to put you in if you have a low score you get a high mileage vehicle . Told me the vehicle that I was getting was a 2012 as I'm signing the paperwork come to find out it's a 2007. Me being a certified ASE technician gave him an entire work up of things the vehicle needed in order to be a decent vehicle he told me that he would get me squared away and take care of all of my concerns which I already knew was not going to happen that way. Didn't even make it an inch out of the parking lot before the vehicle began stalling. Banging crunching thumping you name it. Wall symptoms that weren't there a week prior when I test drove the vehicle not only that the vehicle racked up way more mileage than when I test drove it because for some reason these Crooks think it's professional to drive their merchandise home and pick and choose whatever vehicle they feel like driving even if a deal is pending. When I realized that the shop was not going to abide by my list of mandatory fixes that they agreed to and even put in writing I told him that they need to give me my vehicle back because at this point they stole my vehicle from me. He was in such a rush to scam a customer that he mistakenly had my fiance who is the co-owner signed the vehicle over has the owner making the trade-in and sale illegal when I asked for my vehicle back staff told me that the car had already been flatbedded to their other location and another town knowing that couldn't possibly be true I was able to locate my vehicle in their back lot hidden and tucked away behind several other vehicles they told me that it was too late to give me my vehicle back up until the point where I had to call the police for my vehicle being STOLEN there are other dealerships like Car-Mart American Car Center and so on that offered me more as a trade-in and was able to put me in the vehicle I wanted even with my credit being challenged so that verifies the fact that THIS BUISNESS IS A JOKE. I will be coming for them legally as they ran my credit without my permission I'm contacting the Better Business Bureau because they're practices are unethical they put me in three loaner Vehicles off their lot within this time frame all over 250,000 miles and everyday I had to bring it back first vehicle leaked gasoline every time you put gas in it at the gas station which was a fire hazard the second vehicle stalled at red lights which was very dangerous and had a bad front end control arm ball joints the third loner had two seasons did not roll and drive and sounded like a jet plane or bad hubs all around ALSO NOT SAFE. I will be consolidating with my attorney over discrimination because I feel as if I was singled out and mistreated because of my parents credit score and sexual orientation THIS DOES NOT END WITH JUST A GOOGLE REVIEW . Don't even go to this place if you're desperate and it's highly unlikely that this place will remain in business in the near future -0 STARS ALSO STAFF AT BYRON ARE UNPROFESSIONAL AS WELL. Didnt want to put the work into the vehicle as the list was extensive they were hostile and overwhelmed. Also had terrible attitudes because prior going to the location on Mercer my first thought was Byron where the manager also said he can get me in the newer body style Chevy until he seen my credit prior to running my credit told me that approval and down payment does not go by credit so they weren't willing to do the work

I would never buy a vehicle from here and I would recommend…read moreno one else does either. I bought a used truck from there this past weekend and was promised by the salesman and the sales manager that they would pay to fix the brakes. They wanted to fix the brakes right then (but take 3-4 days) but I needed the truck to move so I went ahead and took it and they promised me they would either pay to have them done or pay for the parts for me to do them myself. I contacted them today about getting the parts and they are both going back from their word. saying it was sold "as is". And I also had a witness to them making these promises. DO NOT SHOP HERE. Our sales man was Alexis. If they will lie about that they will lie about anything. AVOID AT ALL COST

Went to check out a used 2025 Bronco with 1900 miles that was online. Was trying to decide between…read morea 4Runner and Bronco as my daughter wants a Bronco, but my wife and I prefer a 4Runner for her. Went at 6:30am Saturday morning so I wouldn't be hassled by the salesmen. Entrance was open. They left the doors unlocked on the Bronco. Naturally, I pulled the handle and the door happened to be unlocked. I checked out the build quality and closed it back up. Next thing I know, their security called the WR police department and said I was going in and out of cars. Mind you, I drove there in my newer model Toyota Prius. Security had to have seen all of this. I guess my leather loafers, khaki shorts, Breitling watch, groomed appearance and my coffee mug in hand that I was sipping was suspicious. I'm well connected in this community and have purchased cars from almost all dealerships. I can guarantee I will never purchase another vehicle from Fivestar anything and will share this experience with everyone I know. This is not embarrassing to me and I believe it's important to share the type of experience they deliver. Close your entrance and lock your doors if you don't want people checking out the vehicles on your car lot where you are trying sell cars. If you need pointers, look at the entrance of Hughes Honda while they are closed. It's easy to get their message.

Everyone and everything can improve at five star. Their service manager is not approachable and…read morevery mean. The GM dodged contacting me back and when he finally did, was just as mean and inconsiderate as the service manager. I will never purchase from this business again and I advise everyone to stay away at all costs.

Had talked to sales representative (Chris) via email and text expressed my interest in car told him…read morei was selling my car taken off the work at lunch and coming to see car we talked for two days about this car NEVER was it mentioned others was looking or that I'd need to put a deposit down to "hold" car I head to Warner Robins I text Chris no reply I call and get no answer get 1/2 way there (1.5 hour ride) I call dealership to find out from someone else that the car had been sold!! Very poor customer service I understand a sale is a sale in their eyes but to make it worse I received a email that morning at random saying all cars had been marked down to make room for new inventory (reduced around $300) why would you do that when I never had tried to discuss price I was willing to pay asking price just very poor customer service will not recommend business for anyone

If you want to have the most painful car purchase experience possible, then Volkswagen of Warner…read moreRobins is a perfect fit! If you desire professionalism, then you should look elsewhere. If there's no resolution to the numerous issues still pending, we will write a longer detailed review with names of all the employees that made mistakes.

The Staff's attitude and the service they gave me was calm and relaxed, with no hassles or issues…read moreat all. They made me feel completely comfortable the whole time, treated me really well, and took the time to clearly explain everything I needed to do to get the car. Everything felt easy and stress-free, and I really appreciated how patient and helpful they were throughout the process

Took my 2022 Telluride in for maintenance. Brandi was my service provider before I came in (via…read moretxt to arrange an appointment ) and after I arrived. Absolutely Professional!!! Brandi has this personality as if you have known her for years. All was explained before the service and afterwards. Very very good experience.