2 months after leaving a deposit, window still not installed. Owner is the schedulerread more

My experience with this company was great! Response to initial request was prompt. Once service…read morewas agreed to, a 50% deposit was required to schedule the work. The entire process to replace 4 windows was on schedule. Jason and Gavin replaced my windows as scheduled. They were both professional and courteous. Happy customer here!

I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

Very friendly staff. Efficient and work done quickly. After replacement instructions were clear and…read morehelpful. Highly recommend to anyone needing glass repairs.

I had a fantastic experience with this auto glass company and highly recommend supporting them!…read moreThey offered quick appointment dates, which made the whole process incredibly convenient. The free mobile service was a huge bonus--they came right to me and handled everything without any hassle. On top of that, the work was done fast and professionally. If you're looking for reliable, efficient service, this is definitely the company to call!

Terrible people to deal with called and asked if they could cut a d/s front window for my 1956…read moreMercury.they said yes I took it to them waited 2 weeks to see if it was ready. NOT DONE! Talked with a lady who stated they would get it done that weekend checked again the following Wednesday and it still wasn't even touched. Now my car has been sitting with no window for 3weeks and I still need to find someone to replace it. DON'T WASTE YOUR TIME WITH THIS UNRELIABLE COMPANY

Absolutely first rate people to do business with. Gave us a very reasonable quote. Called us when…read morethey were on the way. Called us when they arrived in our driveway very professional. I wish every company I dealt with were like these people. As always, the test of any company is, will I do business with them again? ABSOLUTELY!!! Thanks Dashon and brother.

Excellent work! A complete gentleman. Call him first, he will come to you. And affordable.read more

Great job and great customer service. Responded quickly and up front about cost. I would recommend…read moreusing for mobile windshield replacement

Twan did an excellent job on my 2018 Mazda CX5. He was prompt in responding and setting up the…read moreappointment, arrived on time, and had the job done within an hour. Glad I found him in Yelp. Much more competitive rates than the large auto-glass chains, and I was happy to be able to support a local entrepreneur.

Amazing service with excellent repairs. This is now my go to body shop. I've recommended all my…read morefriends and family as well.

I was midway through a long, multi-state work trip when I was unfortunately involved in an…read moreaccident. I chose to have my van repaired at this location because it was close to where the accident occurred and my mother lives in Warner Robins. I want to start by saying the front-office customer service was excellent. The repairs took nearly two weeks longer than originally anticipated, which created a lot of chaos and displacement for me, but I received updates twice a week, my questions were answered, and everyone was friendly and communicative. I genuinely appreciated that proactive approach. Unfortunately, everything changed when I picked up my van and discovered new damage in a completely unrelated area. It was immediately apparent that my vehicle had been damaged while it was at the shop. I was absolutely dumbfounded and extremely upset--especially after waiting so long for my original repairs because I was desperate to finally get home. Lindsey handled the situation incredibly well. She was empathetic, reassuring, responsive, and solution-oriented. She treated me like a person who was dealing with an already stressful situation. I truly appreciated that. Unfortunately, the same cannot be said for Manager Amy. This was an extremely serious situation--arguably one of the worst things that can happen to a customer's vehicle while it is in a body shop's care. It was an opportunity for management to step up, take ownership, communicate clearly, and make the customer feel reassured. Instead, my experience was the opposite. After waiting on hold for approximately 10 minutes, I was told Amy would call me back. When I finally reached her myself later that day she immediately came across as dismissive and, rather than focusing on a solution, spent an uncomfortable amount of time placing blame on Lindsey and even the shop's proximity to a busy road. What was most frustrating was having to continuously follow up myself. I never received a proactive or reassuring call from Amy. There was no apparent sense of urgency, and her communication with the Gerber location in my hometown to help coordinate the next steps can only be described as lazy. After two days of feeling dismissed, I ultimately went into her office myself to "kick the ball down the field." Had I not continued pushing for basic written documentation, I honestly don't know how long it would have taken to get the information and reassurance I needed to finally leave Warner Robins and go home. Mistakes happen. I understand that, and I don't expect perfection from technicians or entry-level employees. What I do expect is competent management when something goes seriously wrong. The front-office team demonstrated what good customer service looks like. Unfortunately, the management response to a very serious situation fell far short of that standard. This location needs some serious management training--not because a mistake happened, but because of how the mistake was handled afterward.

The crew came out did a great job and they showed up on time completed the service as requested and…read morebrand. New glass was placed great final view.

Communication could have been better and more effective. However work done was very thorough and…read moreefficient. Thank you.

My front passenger window cracked and I wanted to get it fixed right away. I sent out a request…read morethrough Yelp, and Chris was the first to respond. He was very communicative and made an appointment with his quote fairly quickly. The price for the window was fair, and paying him was quick because he had options on how to receive payment. Communication was transparent, and I understood what I was getting with my service. Once he replaced my window, he showed me the old one and showed how it broke. Chris is nice and quick with his work but also very efficient and thorough. If you are in Hapeville, he doesn't live too far so he can do a mobile service. Hopefully I won't have to call on him again because that would mean more windows on my car broke, but I would definitely recommend him to anyone who needs this type of service. He would be the first I'd reach out to if I needed window replacement (but hopefully not).

Immediate response and attention to details, and great communication during what became complicated…read morein terms of the car moving places and which one of the three owners was going to be there. Chris followed up and fixed us up.

Did business for about 2 years with this company. Good quality. On time. More than fair prices…read more Then he dropped off the face of the earth. Doesn't answer the phone, no voice mail, no notices on the door, NOTHING for his loyal customers. My husband saw him at the shop 2 week ago and he said he was open with limited hours; even posted them on the door. I've tried calling at least 10 times a day on the days he said he's open and even gone by the shop several times on those days. So far, unable to make ctc in any way. VERY unprofessional. I've saved work for 6 months so I could give it to him. I'm now forced to find another glass co.

Service was TERRIBLE! Don't even waste your time or effort on these people. Had a blinds installer…read morebreak our window, and order the window from A1. They came out and measured the window real quick, but never even bothered to call about when to install the window! While everyone was out of the office, the window installer showed up, and called having an attitude about noone being there. They never bothered to call back about coming back to install. My office had to call a whole month after the man showed up without calling anyone, and finally made an appointment for him to come back. When the day came, he never showed up for the time window he was supposed to show up at. I had to call back 4 hours after the time window, and asked for him to come that afternoon. He STILL didnt' show up. This is a pitifully run business