I had a windshield repaired by Safelite back in September, and thanks to the constant temperature…read moreswings over the winter, the crack started spreading again. Since the repair supposedly came with a warranty, I called expecting a simple follow‑up fix. At no point was I ever told that Safelite refuses to repair the same spot twice and automatically pushes you into a full replacement instead. I only found out when I suddenly received an email and text saying my replacement glass had been ordered -- for an appointment I believed was for a repair. When I called to clarify, I learned they had reopened my original insurance claim without my consent, which meant I'd now be responsible for my deductible. My deductible is high, so it was cheaper to self‑pay. I asked them to cancel the insurance appointment, and I booked a new one online with my credit card. Instead of canceling the original appointment, they simply changed the date, which made no sense and honestly made me wonder if they get some kind of commission for keeping claims open. On the day of the appointment, they asked to come early. I rearranged my work schedule to accommodate them -- only for the technician to show up with a windshield that was visibly scratched. He told me I'd have to reschedule because they needed to order another one. So I took time off work for absolutely nothing. I rescheduled for the following Tuesday and again rearranged my schedule because it was raining and the work couldn't be done outside. At 7 AM that morning, they called asking to come early again, which I couldn't do. Then they informed me I suddenly had a $100 balance due. I had already paid in full, and there was no balance when the first technician came out. The representative couldn't explain the charge and seemed to imply it was because of the reschedule -- even though the reschedule was 100% their fault due to the scratched glass. I told him I wasn't paying another cent and asked him to at least check the glass before coming out. I called the 800 number when they opened, and they also couldn't give me a valid reason for the extra charge. Around 10 AM, the technician called to tell me the new glass -- the replacement for the scratched one -- arrived cracked. Not scratched this time. Cracked. Two defective windshields in a row. Either their quality control is nonexistent or the glass is being mishandled, but either way it's unacceptable. He said his manager would call me right back to reschedule. An hour passed with no call. At that point, I called the 800 number again and canceled everything. My windshield crack isn't spreading, and after all this nonsense, it's simply not worth the hassle. Between the misinformation, the unauthorized insurance claim reopening, the defective glass twice, the unexplained $100 charge, and the repeated inconvenience of rearranging my work schedule for appointments that never happened, I cannot recommend Safelite to anyone. If you do use them, inspect your glass thoroughly before installation because clearly something is very wrong with their quality control -- whether at the manufacturer or on Safelite's end.

My insurance company sent me here for windshield replacement. I waited in the lobby for the job to…read morebe complete. Luckily there was a table in the corner I was able to use for my laptop to get some work done. The lobby is small but there is a refreshment stand and the restroom was clean. The biggest obstacle was getting scheduled and getting the company and our insurance company on the same page. Once that was done, the actual service was smooth sailing.

Excellent staff. Competitive prices. Great work. Can't say enough. Been here close to a dozen times…read morewith different vehicles.

After I unsuccessfully tried to self install my Hornblasters train horn, I took it to a place in…read moreBuford that wanted to charge $1300 to do a full breakdown and install. Fortunately for me, Custom Tint & Sound was just up the street from my house and they was able to fix my issue with only 2 hours shop labor charged. Great job guys, you'll be getting more business from me in the future. I don't blow my temper, I blow my horn!! Reganold @BigRegDaCommish #Hornblasters

Awesome experience! They kept me updated with text messages and were very helpful as far as…read moreaddressing my concerns. There was a disconnect with me getting into a rental car though. There should be a seamless transition with that, in my case the other driver was at fault and responsible for the repairs to my car. The rental car company (Enterprise) was unhelpful, they seem to have a relationship with Classic?

Did great job on body work and replace front windshield but didn't clean windshield left me dirty…read morenew windshield.

So friendly and great product for any budget. He came to our home and delivered quality in no time!…read moreGuarantees his work!

From the owner: Specializing in high quality window tinting for affordable price in Covington Ga!…read moreCall now to schedule your appointment with us!!